Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Stuck on Start Screen

    I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.

    83 votes
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    243 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

  2. Bugged Taskbar Icon

    Taskbar icon has a black line through it....
    I am running Win 10, Version 1703, Build 15063.786
    Has been that way since i installed it.

    6 votes
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    9 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all! Unfortunately we haven’t had any luck in fixing this issue so far. I’m wondering if everyone can let me know what version of Windows you’re using?

    To find your exact version please open the Start Menu type “winver” and press enter. The full version and build number would be useful!

  3. Render Time jumps at 50%

    The display of the estimated speaking time jumps at about 50% from 0:01 sec (almost finished), to a higher number at over 50% and then to run towards zero. This is very confusing (especially for beginners).

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  4. SVG und AI Materials have different colors

    I created a simple graphic in Illustrator and saved it as an AI file and SVG. If I now place this as material on an object, a clear color difference is noticeable, even though the files show the same motif. It doesn't matter whether I use RGB or CYMK in Illustrator.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sticker from Illustrator

    If I use an AI file as material in DN 2.3 under MacOS 10.14.5 and move it on the object, then vertical lines appear on the right and left where a transparency should be. These are visible in the editor and in the renderer. This effect does not occur in DN 2.2.1.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  6. Render times v2.2 vs.2.3

    First of all thanks for the new version 2.3. I rendered the same scene, which contains only one cube, in versions 2.2 and 2.3. I noticed the following. In contrast to version 2.2, the setting "Quality High" in version 2.3 renders twice as fast. Bravo!
    BUT there is a new problem: In version 2.3 the setting "Quality Medium" is not faster than the setting "Quality High" and the result is identical as if both settings work with the same high quality.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. Cameraposition 0°,y,0° at 0,y,0 crashs DN

    If you set a camera position to 0°,y,0° at point 0,y,0, the program DN (2.2.1.) collapses under MacOS 10.14.5 (MacBookPro 2012). See Screenshot.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  8. Warped background image behind glass plane

    Upon rendering a plane with the Glass material selection applied to it, the background image will be warped depending on which face of the plane you are looking at.

    I have added a background image, placed a normal plane object on the scene, set the object to have the glass material applied to it, then previewed the render. If the plane is facing one way, the background image is very warped, whereas if you turn the object around 180 degrees, the background is no longer warped (note the Z axis rotation).

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bug of Cloud Library

    The library cannot be loaded (clickable but all white) after renderring

    1 vote
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
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