Adobe Dimension: Bugs
This forum is for posting bugs and issues found in Dimension CC.
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Stuck on Start Screen
I've downloaded Adobe Dimension, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.
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109 votesHello all! Apologies with the resurgence of this issue for Dimension 3.2. For anyone experiencing being stuck on the start screen for Dimension 3.2, please send us your Dimension.log file!
DimensionGPUProfiler.log
Dimension.logYou can locate these here:
Mac : ~/Library/Logs/Adobe/Dimension.log
Win: ~\username\appdata\local\Adobe\DimensionYou can send to tickets@projectfelix.uservoice.com
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Canvas is Blank Gray
The objects do not appear, they look as if they are invisible
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55 votesWe realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.
Try updating your video card drivers. Often this is enough to get it working.
We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!
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Render Freeze and Crash
Upon Rending medium resolution 16bit PSD file, the render freezes at approximately 50% and upon stopping the render an error message occurs and the program closes. Saved files are not able to be reloaded and have to be remade.
Using Windows 10.
22 votes -
File May Be Corrupt - Won't Open Saved File
So this is the second time. Even though I have been saving my files from time to time, the file appears to be "unable to open document, the file may be corrupt.". WHY??? It cant just happen and make me redo my project over and over again! :(
16 votesHello everyone! Sadly this issue has been persistent for a few years and while it usually only affects a small number of files, it’s different causes each time it comes up.
Please send your file that won’t open to us so we can investigate to tickets@adobedimension.com.
If the file is small (<20 MB) you can attach it directly.
If it is a larger file, please send via a share link to Dropbox, Google Drive, WeTransfer, OneDrive, or another file sharing platform. -
Not Rendering and Needs Application Restart
Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(
Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…
10 votes -
Undo Function Isn't Working
Open a saved Dimension file, make edits and then unable to undo edits.
CMND + Z and going to the dropdown menu won't revert the changes. This only happens in saved files, when I make a new document I'm able to undo changes but if I save > close > open for editing the undo function doesn't work.
8 votes -
Application Restart Needed
I have had problems with this:
I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
So.....attached is the log and the screenshot of the popup window.
Help!8 votes -
Blocks in Rendering and Crashes
Since i have updated to latest version, rendering often crashes and in some cases i have white "blocks" in the final rending (PNG or PS). Tested on Win10 and OSX.
Same scene in previous version works fine (see renderings)
Seems that current version is a bit buggy!?
This is a pity because the handling has improved a lot in the new version and the rendering is double(!) so fast ...6 votes -
A problem caused the application to stop working properly
We've been working on a pretty detailed and bought 3d-model (fbx and obj). Imported in Adobe Dimension, started adjusting materials and colors and everything worked fine.
When we wanted to continue a day later, the file will open but gives this error "A problem caused the application to stop working correctly." Anything we can do? We already updated macs, and even added more memory into them. Is this a bug?
5 votes -
Rendering Crash
Same here! Once I click on " render preview " it stops running at approx 50% and nothing more is working except the menu where I can search for help.
If I "render" than the same model stays forever no matter if I have a new one finished. Not possible to render the new one but taking full credits on the same one. So credits are gone and no way to render the new project unless I close and restart the program.
How to work or create a workflow when it crashes every time I want to see in the…
5 votes -
Figure out duplication. Shouldn't be breaking the app.
Simple duplicate of a cube. Duplication has always crashed this app.
4 votes -
Dimension 3.3 still doesnt work on Mac Pro 2010, 12 Core, x5690, 96GB DDR3 1333 MHz ram with RX580 8GB GPU
Dimension 3.3 still doesnt work on Mac Pro 2010, 12 Core, x5690, 96GB DDR3 1333 MHz ram with RX580 8GB GPU
4 votes -
16 bit background file
I stumbled upon this while making my renders :
The beginners files proposes a very nice gradient too use as a background. I love it.Except it's a 8bit subtle gradient.
Which means it has "banding" effects, which you can solve in 2 ways :
— adding some noise;
— or turning this image 16bit.Since Dn exports 16bit images, wouldn't it be "cleaner" to propose a clean file to users (esp. beginners) ?
To go further, why not offering it as a psd with an editable gradient , and maybe a noise smartfilter on top ?
I know you…
4 votes -
Material Import -- .mdl file not being read?
I have an .obj, .mdl, .mtl, and a folder full of .png files that are referenced in the .mdl file. When I import the .obj file, it brings in the material, but not all of the "graphic" .png files. I have to open up each model (it's a skeleton, lots of bones!) and apply the graphic for every single model. I noticed by looking at the .mdl file, that it properly references the file locations/names for the "graphics", but doesn't use them. I'm attaching the obj, mdl and mtl files. If you want me to attach .png files, let me…
4 votes -
Render Time jumps at 50%
The display of the estimated speaking time jumps at about 50% from 0:01 sec (almost finished), to a higher number at over 50% and then to run towards zero. This is very confusing (especially for beginners).
4 votes -
login
For me, it doesn't recognise that i am logged into creative cloud, i have to open dimension, log out of cc, then i have to log back in, then dimension closes because it's noticed it's logged out, then you have re open dimension for it to finally recognise that you are logged in.
It is a massive waste of time and puts me off wanting to use it, especially when all i want to do is send my boss a 3D version of something i am working on for him to spin it around and show clients.
3 votes -
Crashs and bugs of Adobe Dimension
I have a Mac Pro 2010, which I changed the processor, which has a recent Sapphire AMD Radeon RX 580 Pulse 8 GB GDDR5 graphics card, with 64 GB of ram, all my software works under Mojave except Adobe Dimension ... When are you going to update to make it work! Thanks in advance, Denis
3 votes -
Crashes during render
Generally crashes when trying to render something complex (or at least that seems to be the case. for example if i were trying to render one playing card its fine but if i had a bunch in a fan it will crash every time) My machine is according to your system requirments above the required threshold to run the program. This makes me wonder how it would run on a machine that barley makes the cut? Or if it even would.
3 votes -
don't see background image after loading
I load a background image and it doesn't show. Drag a model onto scene and that doesn't show either
3 votes -
.PNG file renders a lot darker and saturated than mock up lighting or .PSD
after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.
3 votes
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