Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Stuck on Start Screen

    I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.

    87 votes
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    247 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

  2. File May Be Corrupt - Won't Open Saved File

    So this is the second time. Even though I have been saving my files from time to time, the file appears to be "unable to open document, the file may be corrupt.". WHY??? It cant just happen and make me redo my project over and over again! :(

    15 votes
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    35 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    Hello all! Another status update on this. We believe we’ve resolved the issue with being unable to load previously saved files in 2.3. We hope to ship this fix next week, but if you need immediate access you can join the Dimension Prerelease Program using this link:

    https://www.adobeprerelease.com/beta/6D4BC437-A571-40B6-B398-1D29A4A13985/participate/7A1DBA5A-6CF2-4023-EE2F-3CA7B25DF3BE

    Once you’re on the Prerelease website, simply download the Dimension build marked “2.3.1 – r.1054” which contains the fix. It should open any files that weren’t working before.

  3. No objects showing in scene

    I'm not seeing anything in the scene viewport, I've never gotten Dimension to work, even though I just updated it. No matter what I drop in the scene, I just get this same grey screen. I use Cinema 4D daily, so it's gotta be a Dimension bug. Might be because I'm using a Titan X and 2080 Ti?

    10 votes
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    16 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bugged Taskbar Icon

    Taskbar icon has a black line through it....
    I am running Win 10, Version 1703, Build 15063.786
    Has been that way since i installed it.

    9 votes
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    11 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  5. Render Freeze and Crash

    Upon Rending medium resolution 16bit PSD file, the render freezes at approximately 50% and upon stopping the render an error message occurs and the program closes. Saved files are not able to be reloaded and have to be remade.

    Using Windows 10.

    7 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  6. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    6 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. place graphic on sketchup model problem

    How do you place a graphic on a sketchup model?

    I was very excited to see that Sketchup files could now be imported into Dimension CC. But how do you place a graphic onto the actual model? When I drag an image onto the model nothing appears. There are options to move the image around, but you can't see it!

    3 votes
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    2 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Not Rendering and Needs Application Restart

    Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(

    Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…

    3 votes
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  9. .PNG file renders a lot darker and saturated than mock up lighting or .PSD

    after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  10. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Crashing when applying material to stock model

    New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......

    Application Retart Needed !

    unable to attach .log file

    Macbook Pro 13" late 2011 OSX Sierra 16gb RAM Dimension v2.3.1

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  12. Crashing when applying material to stock model

    New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......

    Application Retart Needed !

    log file attached...

    Macbook Pro 13" late 2011 OSX Sierra 16gb RAM

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  13. export models

    I've been testing the new export model / add model to CC Libraries today and when I try to import (either from the computer or from the libraries) a model with decals on it, the model imports super small with the decals HUGE and completely misaligned...

    (See provided screenshot: on the left, the bag as it should be. On the right, what came out of the "save to cc library" new option...)

    What can I do to fix that, or is it a bug coming from Dimensions?

    2 votes
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  14. Unable to open .skp file

    When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.

    2 votes
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Render Time jumps at 50%

    The display of the estimated speaking time jumps at about 50% from 0:01 sec (almost finished), to a higher number at over 50% and then to run towards zero. This is very confusing (especially for beginners).

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cameraposition 0°,y,0° at 0,y,0 crashs DN

    If you set a camera position to 0°,y,0° at point 0,y,0, the program DN (2.2.1.) collapses under MacOS 10.14.5 (MacBookPro 2012). See Screenshot.

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  17. Fractal interface

    Fractal interface

    A few seconds after opening dimension, the user interface turns into a fractal animation show. When I go with the mouse over the distortion, everything looks normal, but secs later, the show goes on again. In the dark an ligth theme. I have similar effects, in Premiere Pro CC and Aftereffects CC, but only in the tutorials thumbs and not animated and not over the complete surface. I mean, this starts with the new Geforce.

    System: WIN 10, i7 2600K, 32 GB Ram, Geforce RTX 2060 super (studio driver)

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  18. Share 3D Scene for Review includes DELETED camera bookmarks.

    A DN file contains several camera bookmarks, over time working on the file bookmarks are deleted, updated and renamed. After saving the DN file with just two bookmarks and selecting File > Share 3D Scene for Review, the scene is uploaded to Adobe Cloud and a link provided for viewing.

    When viewing the link, the browser viewer shows old deleted camera bookmarks as well as the two bookmarks that existed in the last save.

    See screen shots attached. As you can see the DN file only has "Front" and "Back" camera bookmarks. But the browser viewer is showing 7 bookmarks,…

    1 vote
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    0 comments  ·  Collaborate / Share  ·  Flag idea as inappropriate…  ·  Admin →
  19. error upon opening application and when applying substance materials

    First time error/bug reporter here so please understand my lack of software lingo. When using Adobe Dimension I am running into two seperate bugs/errors. The first being black, pixelated areas appear in the design window area please see attached photo (randomly placed everytime application is started). Second issue being an error message (photo included) mentioning that dimension needs to restart due to an error. This message only displays when I attempt to render models with substance materials applied. Maybe I am using the substance materials incorrectly, I assumed they could be applied to models just like any other material in…

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  20. Shadows not rendering nor showing on preview, design looks great in design mode

    Within design mode the design looks great however when I render preview the design has no shadows showing on other items. just not that realistic.

    1 vote
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    0 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →
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