Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

Bug Request Details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Items don't import - only 'Loading'

    Dimension opens fine, but when I try and place anything (object, lighting, etc), I just get the 'Loading' bar, and nothing ever happens. I've tried restarts, etc. Nothing helps.

    System specs:
    OS: Windows 10 Pro (x64)
    CPU: i7-4790 @3.6GHz
    Memory: 16gb
    GPU: AMD Radeon HD 5450 - 1gb

    2 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Environment Light Crashing During Import

      I am trying to import an image to Adobe Dimension, thought the Environment Light panel, but it keeps crashing the app with the message: A problem caused the application to stop working correctly.

      Attached the image I am trying to use.

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        5 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →

        There is a fix in place for the crash on our side and we’ll deliver that in a bug fix patch soon. In the mean time please be sure your images meet the minimum size: 300 pixels wide by 184 pixels tall

      • My decal is inside the model!

        Hello!
        I bought a Dimension compatible OBJ wine bottle on www.waldemar-art.com.
        All was fine before i added a decal on the bottle:
        it was displayed upside down on the inside of the bottle glass!
        Do you know how i can put it on the right face?
        Regards,
        Emmanuel

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          needs more info  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
        • Glow Slider Value and Input Field are Inconsistent

          When applying the base Glow material the intensity comes in at 5, but adjusting the slider or inputting any value over 1 gives a maximum value of 1.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            planned  ·  3 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
          • Dimension crashes the first time I open a file but not the second time

            Hello,
            The prerelease version of Dimension crashes often when I open some of my files for the first time. The problem disappears when I launch again the program: I can open the same files without problem.
            Regards,
            Emmanuel PEPIN

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
            • Unable to Save / Deletes Saved File

              I've had this happen twice now.

              A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.

              I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)

                We’ll send you updates on this idea

                2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                We have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).

                We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:

                DimensionGPUProfiler.log
                Dimension.log

                And they are located here:

                Mac: ~/Library/Logs/Adobe/
                Win: ~\username\appdata\local\Adobe\Dimension

                If you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.

              • My decal is inside the model! (2)

                Hello,
                Here's another problem with a decal. I placed the label on a glass object. As you can see, the label has the same reflective properties as glass ... As if it were inside the glass.
                This time it is not a problem of inversion of normals (I found how to put them back on the right side with my CAD software)
                Regards,
                Emmanuel

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                • Turquoise Glass Density Problem

                  Hi there,
                  I just find out today that the default density of Turquoise Glass was set to 1, making it looks like a piece of cheap plastic.
                  Most of the glass-like materials have very low density (0.1 for tan glass, 0.05 for ice, 0 for damaged glass, etc).
                  Cheers,
                  Yichen

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                  • Model renders with black edges

                    For some reason my low poly figurine rendered with some black edges. Kept tweaking the model, but I can't get it fixed.

                    2 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

                      We’ve identified that there are some issues with normals and smoothing in some situations but we don’t have a resolution for this yet. We’ll continue to investigate!

                      For anyone who experiences issues with their models rendering partially black please e-mail the file to tickets@adobedimension.com with a description and a link to this forum.

                    • low res decals

                      Hi
                      I am struggling with importing a jpg and it coming out low res and have noticed on different models with the same decal it is different resolution

                      10 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        7 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →

                        Decal resolution is actually based on the model itself. There is a system called UVs, which is a coordinate system that translates the 3D model into 2D space. Depending on how the 3D artist made the model any section of the 3D model has varying resolution related to the UVs.

                        We are actively exploring making decals resolution not tied to the object/UV resolution.

                      • Bugged Taskbar Icon

                        Taskbar icon has a black line through it....
                        I am running Win 10, Version 1703, Build 15063.786
                        Has been that way since i installed it.

                        3 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          5 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

                          Hey all! Unfortunately we haven’t had any luck in fixing this issue so far. I’m wondering if everyone can let me know what version of Windows you’re using?

                          To find your exact version please open the Start Menu type “winver” and press enter. The full version and build number would be useful!

                        • Blank Render Preview or Render Mode

                          When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

                            For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

                            1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

                            2. Please try updating your video card drivers. Often fixes graphical issues.

                            3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

                            DimensionGPUProfiler.log
                            Dimension.log

                            Which can be located here:

                            Mac: ~/Library/Logs/Adobe/
                            Win: ~\username\appdata\local\Adobe\Dimension

                            Crash Logs
                            Mac: ~/Library/Logs/DiagnosticReports/
                            Win: LOCALAPPDATA\CrashDumps

                          • Grey stroke around model, when rendering with transparent background?

                            I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

                            Here's an image showing what I mean, I filled in the background black to make it easier to spot.

                            1 vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                            • rectangular decal on a round asset gets squeezed at edges

                              rectangular image on a round asset gets squeezed at edges
                              Making a ball, inserting a rectangular image as decal (2310x248px) makes the edges of the decal squeeze so the middle is far higher than the edge of the decal.

                              1 vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                under review  ·  0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
                              • Broken CC Libraries search filtering

                                In the CC Libraries panel, search for "round serving plate" with both Models and Photos selected as filters. NO results are returned. Select only the "Models" filter and 1 model appears. Select only the Photos filter, and dozens of images appear. I would expect both models AND photos to appear when both filter choices are selected.

                                Curiously, searching for "bottle" with both Models and Photos selected returns a bunch of models, no photos. But selecting only Photos returns a bunch of photos, as expected.

                                The filter behavior is incorrect and inconsistent.

                                1 vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Negative Scale on Textures

                                  For me it's a bug and not a missing feature, but the scale value of a texture can't be negative.

                                  It's a pity because some time when you want to mirror the texture it's easier to scale to -x instead of generating a mirrored image or editing the 3D model.

                                  2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    under review  ·  0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Library Titles Using Strange Characters

                                    Creative Cloud Libraries titles are un-readable.
                                    Appear to be displaying in wrong font. I use other Adobe products (InDesign, Illustrator, Photoshop) and do not have this issue.

                                    1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
                                    • locks up when importing 3d obj files

                                      Dimension (all builds) locks up when importing certain 3d models (obj files)... no error message is given and you have to force windows to close the software.

                                      example obj that has this effect is the free crawler obj from NASA
                                      https://nasa3d.arc.nasa.gov/detail/crawler

                                      work around for this case is to open crawler in Photoshop and export as a wavefront obj

                                      1 vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Shadow is brightening background image instead of darkening

                                        The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

                                        1 vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          2 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Imported model missing textures

                                          When importing a model that should have images with it the textures are missing in Dimension.

                                          1 vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

                                            In order to import textures you must have several files:
                                            - the .obj file contains the meshes
                                            - the .mtl file which contains the material data
                                            - and the textures files (.jpg/.png) which are the images.

                                            The .obj and .mtl file must be in the same directory when you import the file. The .mtl file must be properly pointing to the local file paths for the textures.

                                            For anyone experiencing issues importing a model with textures please send the files you’re importing to tickets@adobedimension.com and we can take a look.

                                          ← Previous 1
                                          • Don't see your idea?

                                          Feedback and Knowledge Base