Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. File May Be Corrupt - Won't Open Saved File

    So this is the second time. Even though I have been saving my files from time to time, the file appears to be "unable to open document, the file may be corrupt.". WHY??? It cant just happen and make me redo my project over and over again! :(

    13 votes
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      23 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

      We’ve fixed a number of issues regarding files becoming corrupted. The end result was the same but there were actually multiple things happening. The fixes will go live with our next release and at that time you will be able to recover most corrupted files. We can’t guarantee all will be able to be recovered though.

      We’re requesting that anyone experiencing new issues still send in your corrupted .dn scene to tickets@adobedimension.com so we can verify we’ve covered all the edge cases.

    • import obj file made with Sketchup, issue to show decals

      Hello,
      I'd like to import obj files created with Sketchup. I already have tried the workaround (import obj into Photoshop and export 3D layer) found on the web confirmed by Jeanette Matthews but it doesn't work for me. So I create a basic cube in Sketchup 15, export it as obj file. I open it in photoshop and export the 3d layer (as Wavefront obj) without doing any change. Now, I open a new file in Dimension and import the cube obj file in it. So now, if I try to apply a decal (which works on built-in Dimension Models),…

      1 vote
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        0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
      • Grey stroke around model, when rendering with transparent background?

        I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

        Here's an image showing what I mean, I filled in the background black to make it easier to spot.

        1 vote
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          0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
        • black edges

          For some reason my low poly figurine rendered with some black edges. Kept tweaking the model, but I can't get it fixed.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Bugged Taskbar Icon

            Taskbar icon has a black line through it....
            I am running Win 10, Version 1703, Build 15063.786
            Has been that way since i installed it.

            3 votes
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              2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • rectangular decal on a round asset gets squeezed at edges

              rectangular image on a round asset gets squeezed at edges
              Making a ball, inserting a rectangular image as decal (2310x248px) makes the edges of the decal squeeze so the middle is far higher than the edge of the decal.

              1 vote
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                under review  ·  0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
              • Blurry Renders (Depth of Field)

                I tried a simple scene with only a coffee cup and copper texture applied to the cup and a background applied, but after rendering in all three settings (low, high and medium) all I get is a mass of pixels without any definition where the cup is supposed to be (the background renders ok). I am using a Mac Book Pro with a 2.8GHz processor and 16GB of RAM. Any thoughts on what might be causing this?

                1 vote
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                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                  This is a UI/workflow issue caused by Depth of Field being turned on but not configured correctly. Depth of field adds blur and focus to the scene, but it can’t be visualized in the canvas so if you turn it on without previewing in the render preview window it will usually just turn your scene to a mess.

                  To resolve:
                  - Go to Design Mode
                  - Turn on the Render Preview Window (shortcut \ )
                  - In the Scene Panel select the “Environment”
                  - In the Properties Panel open Depth of Field settings
                  - Use the “Set Focus Point” action to set a new focus point
                  - Control the Blur slider to set how much blur is in the scene.

                  We are actively working on several improvements to depth of field
                  - Visualizing the effect in the working canvas, not just the render preview
                  - Some help content about how…

                • Applying material too fast after unlinking gets stuck in "loading..."

                  After unlinking a material and applying a new material too quickly, Dimension gets endlessly stuck in a "loading..." phase.

                  In the attached video you'll see I unlink the first material, wait about 1 second until I see a slight flash/reset of the UI and properties panel, then apply my new material and everything works fine.

                  For the second material, I unlink the material and immediately apply a new material which causes the "loading..." message to get stuck and the only way to get out is to quit the application.

                  1 vote
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                    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                  • Blank Render Preview or Render Mode

                    When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

                    1 vote
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                      0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

                      For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

                      1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

                      2. Please try updating your video card drivers. Often fixes graphical issues.

                      3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

                      DimensionGPUProfiler.log
                      Dimension.log

                      Which can be located here:

                      Mac: ~/Library/Logs/Adobe/
                      Win: ~\username\appdata\local\Adobe\Dimension

                      Crash Logs
                      Mac: ~/Library/Logs/DiagnosticReports/
                      Win: LOCALAPPDATA\CrashDumps

                    • Broken CC Libraries search filtering

                      In the CC Libraries panel, search for "round serving plate" with both Models and Photos selected as filters. NO results are returned. Select only the "Models" filter and 1 model appears. Select only the Photos filter, and dozens of images appear. I would expect both models AND photos to appear when both filter choices are selected.

                      Curiously, searching for "bottle" with both Models and Photos selected returns a bunch of models, no photos. But selecting only Photos returns a bunch of photos, as expected.

                      The filter behavior is incorrect and inconsistent.

                      1 vote
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                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • low res decals

                        Hi
                        I am struggling with importing a jpg and it coming out low res and have noticed on different models with the same decal it is different resolution

                        2 votes
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                          2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                          Decal resolution is actually based on the model itself. There is a system called UVs, which is a coordinate system that translates the 3D model into 2D space. Depending on how the 3D artist made the model any section of the 3D model has varying resolution related to the UVs.

                          We are actively exploring making decals resolution not tied to the object/UV resolution.

                        • Project Felix old versions

                          I would use Dimensions CC but unfortunately the application crash on launch! I have a Mac Pro 2009.

                          Previously I had installed the Felix project and everything was work perfectly. Would it be possible to get a link to the old Felix version which worked perfectly?

                          3 votes
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                            3 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                            We have no plans to make older versions of Felix available but we have just released an updated version of Dimension (1.0.1) which removes a dependency that older machines didn’t have. You can now use Dimension on machines with older CPUS (pre 2012~)

                          • Rendering

                            For some reason, AD renders high resolution in Low (Fast) mode, and low resolution in High mode. Also, If I render in high mode, the ground plane also renders as if I have applied a texture or color to the plane.

                            1 vote
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                              2 comments  ·  Flag idea as inappropriate…  ·  Admin →

                              Hm, please provide screenshots when reporting issues like this. I’m not sure I understand the problem. Can you add more detail on what you mean by ‘high resolution’ versus ‘low resolution’? Are you referring to pixel count when you say resolution?

                            • Library Titles Using Strange Characters

                              Creative Cloud Libraries titles are un-readable.
                              Appear to be displaying in wrong font. I use other Adobe products (InDesign, Illustrator, Photoshop) and do not have this issue.

                              1 vote
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                                0 comments  ·  Interface (UI)  ·  Flag idea as inappropriate…  ·  Admin →
                              • Duplicate Bug - too many objects

                                The bug I found is the following, if you have some Objekts in a file (A) an duplicate this file a few times (A1, A2, A3..), then group of all (A..) files together into file (B) and duplicate this file(B) a few times (B1,B2,B3..), next step make a group of all (B..) files into file (C) When you duplicate this file (C), some files inside this group will duplicate them self.

                                1 vote
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                                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                • Decal and Bookmark View

                                  When a decal is selected and a bookmarked view is clicked the decal becomes reversed. Shouldn't the bookmarked view only modify the camera?

                                  1 vote
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                                    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Negative Scale on Textures

                                    For me it's a bug and not a missing feature, but the scale value of a texture can't be negative.

                                    It's a pity because some time when you want to mirror the texture it's easier to scale to -x instead of generating a mirrored image or editing the 3D model.

                                    1 vote
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                                      under review  ·  0 comments  ·  Interface (UI)  ·  Flag idea as inappropriate…  ·  Admin →
                                    • locks up when importing 3d obj files

                                      Dimension (all builds) locks up when importing certain 3d models (obj files)... no error message is given and you have to force windows to close the software.

                                      example obj that has this effect is the free crawler obj from NASA
                                      https://nasa3d.arc.nasa.gov/detail/crawler

                                      work around for this case is to open crawler in Photoshop and export as a wavefront obj

                                      1 vote
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                                        0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Shadow is brightening background image instead of darkening

                                        The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

                                        1 vote
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                                          2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • ui bug no toolbar

                                          the top toolbar does not appear

                                          effects; Windows systems (Intel and AMD) both public and beta builds

                                          cause; appears to be linked to the opening tutorial but I have not locked it down yet.

                                          part workaround; shut down Dimension and reopen (hover curser over the ui links to unlock top tool bar) before opening Dimension fully... this works 100%

                                          https://vimeo.com/241814062

                                          1 vote
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                                            1 comment  ·  Interface (UI)  ·  Flag idea as inappropriate…  ·  Admin →
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