Adobe Dimension: Bugs
This forum is for posting bugs and issues found in Dimension CC.
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Stuck on Start Screen
I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.
86 votesWe’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.
Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.
At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.
At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.
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File May Be Corrupt - Won't Open Saved File
So this is the second time. Even though I have been saving my files from time to time, the file appears to be "unable to open document, the file may be corrupt.". WHY??? It cant just happen and make me redo my project over and over again! :(
14 votesHello all! Another status update on this. We believe we’ve resolved the issue with being unable to load previously saved files in 2.3. We hope to ship this fix next week, but if you need immediate access you can join the Dimension Prerelease Program using this link:
Once you’re on the Prerelease website, simply download the Dimension build marked “2.3.1 – r.1054” which contains the fix. It should open any files that weren’t working before.
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Bugged Taskbar Icon
Taskbar icon has a black line through it....
I am running Win 10, Version 1703, Build 15063.786
Has been that way since i installed it.9 votesHappy to say we finally got a fix for this issue and the next version of Dimension will have proper icon display for Windows. It ended up being an actual problem with the way the icon files were made.
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Application Restart Needed
I have had problems with this:
I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
So.....attached is the log and the screenshot of the popup window.
Help!4 votes -
No objects showing in scene
I'm not seeing anything in the scene viewport, I've never gotten Dimension to work, even though I just updated it. No matter what I drop in the scene, I just get this same grey screen. I use Cinema 4D daily, so it's gotta be a Dimension bug. Might be because I'm using a Titan X and 2080 Ti?
3 votes -
Render Freeze and Crash
Upon Rending medium resolution 16bit PSD file, the render freezes at approximately 50% and upon stopping the render an error message occurs and the program closes. Saved files are not able to be reloaded and have to be remade.
Using Windows 10.
3 votes -
place graphic on sketchup model problem
How do you place a graphic on a sketchup model?
I was very excited to see that Sketchup files could now be imported into Dimension CC. But how do you place a graphic onto the actual model? When I drag an image onto the model nothing appears. There are options to move the image around, but you can't see it!
2 votes -
.PNG file renders a lot darker and saturated than mock up lighting or .PSD
after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.
2 votes -
Application Restart Needed
I have had problems with this:
I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
So.....attached is the log and the screenshot of the popup window.
Help!2 votes -
Unable to open .skp file
When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.
2 votes -
Cameraposition 0°,y,0° at 0,y,0 crashs DN
If you set a camera position to 0°,y,0° at point 0,y,0, the program DN (2.2.1.) collapses under MacOS 10.14.5 (MacBookPro 2012). See Screenshot.
2 votes -
Sliders not updating
When typing in a value manually the corresponding slider won't update.
Sometimes the sliders also show values belonging to a previously selected object/decal.
1 vote -
Rendering is crashed
Rendering is failed
1 vote -
Exception during GPU Compositing Texture Updates
Every time I attempt to render my project I get an error message saying an application error has occured which requires a restart of the program. After doing this dozens of times, uninstalling and reinstalling the software, the entire adobe suite, restarting my machine after every change, updating windows for everything, updating my GPU drivers etc, I'm still getting the same issue. I've been through 6 different Adobe operators now and I just want to render some bloody cubes with pictures on them.
erc Error 410813ms> ASSERT FAILURE:e:\j\build-dn-win\core\components\rendercore\agf_dependencies\core_opengl\agfglhelpers.cpp:2494: [ false ] GL FBO state failure
gbl Error 410813ms> Exception during…1 vote -
render preview
Ever since updating to v3, Dimension will not display anything in the Render Preview window. I'm running Windows 10 on a laptop that is only a little over 3 years old. Any thoughts on what could be causing this? Will rolling back to a previous version help?
1 vote -
Crash during import 3D model
When importing a small 3D model into a larger file, the Import crashes with an error report. The log-file is attached. What can I do?
1 vote -
Objects in Cloud Library fail to sync
If I try to save a model into one of my own Creative Cloud Libraries the synchronization fails every time. The library 'exists' on the local machine, and is available / restores each time I run, but they do not sync between machines. I basically have two different libraries on two different machines.
1 vote -
dolly tool cutting the objects
when i use the dolly tool to zoom in, it cuts the objects in the lower half of the screen, it wasn't like that when i started this scene. how can i fix it so it will show the complete objects?
1 vote -
Not Rendering and Needs Application Restart
Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(
Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…
1 vote -
Not Rendering and Needs Application Restart
Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(
Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…
1 vote
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