Adobe Dimension: Bugs
This forum is for posting bugs and issues found in Dimension CC.
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Stuck on Start Screen
I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.
89 votesWe’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.
Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.
At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.
At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.
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Canvas is Blank Gray
The objects do not appear, they look as if they are invisible
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18 votesWe realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.
Try updating your video card drivers. Often this is enough to get it working.
We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!
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File May Be Corrupt - Won't Open Saved File
So this is the second time. Even though I have been saving my files from time to time, the file appears to be "unable to open document, the file may be corrupt.". WHY??? It cant just happen and make me redo my project over and over again! :(
15 votesHello all! Another status update on this. We believe we’ve resolved the issue with being unable to load previously saved files in 2.3. We hope to ship this fix next week, but if you need immediate access you can join the Dimension Prerelease Program using this link:
Once you’re on the Prerelease website, simply download the Dimension build marked “2.3.1 – r.1054” which contains the fix. It should open any files that weren’t working before.
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No objects showing in scene
I'm not seeing anything in the scene viewport, I've never gotten Dimension to work, even though I just updated it. No matter what I drop in the scene, I just get this same grey screen. I use Cinema 4D daily, so it's gotta be a Dimension bug. Might be because I'm using a Titan X and 2080 Ti?
13 votes -
Bugged Taskbar Icon
Taskbar icon has a black line through it....
I am running Win 10, Version 1703, Build 15063.786
Has been that way since i installed it.9 votesHappy to say we finally got a fix for this issue and the next version of Dimension will have proper icon display for Windows. It ended up being an actual problem with the way the icon files were made.
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Render Freeze and Crash
Upon Rending medium resolution 16bit PSD file, the render freezes at approximately 50% and upon stopping the render an error message occurs and the program closes. Saved files are not able to be reloaded and have to be remade.
Using Windows 10.
8 votes -
Application Restart Needed
I have had problems with this:
I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
So.....attached is the log and the screenshot of the popup window.
Help!6 votes -
Not Rendering and Needs Application Restart
Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(
Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…
4 votes -
16 bit background file
I stumbled upon this while making my renders :
The beginners files proposes a very nice gradient too use as a background. I love it.Except it's a 8bit subtle gradient.
Which means it has "banding" effects, which you can solve in 2 ways :
— adding some noise;
— or turning this image 16bit.Since Dn exports 16bit images, wouldn't it be "cleaner" to propose a clean file to users (esp. beginners) ?
To go further, why not offering it as a psd with an editable gradient , and maybe a noise smartfilter on top ?
I know you…
3 votes -
place graphic on sketchup model problem
How do you place a graphic on a sketchup model?
I was very excited to see that Sketchup files could now be imported into Dimension CC. But how do you place a graphic onto the actual model? When I drag an image onto the model nothing appears. There are options to move the image around, but you can't see it!
3 votes -
Gray Canvas
Nothing shows up, I have the system requirements, but nothing works.
2 votes -
don't see background image after loading
I load a background image and it doesn't show. Drag a model onto scene and that doesn't show either
2 votes -
Rendering is crashed
Rendering is failed
2 votes -
Not Rendering and Needs Application Restart
Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(
Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…
2 votes -
.PNG file renders a lot darker and saturated than mock up lighting or .PSD
after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.
2 votes -
Application Restart Needed
I have had problems with this:
I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
So.....attached is the log and the screenshot of the popup window.
Help!2 votes -
Crashing when applying material to stock model
New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......
Application Retart Needed !
unable to attach .log file
Macbook Pro 13" late 2011 OSX Sierra 16gb RAM Dimension v2.3.1
2 votes -
Crashing when applying material to stock model
New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......
Application Retart Needed !
log file attached...
Macbook Pro 13" late 2011 OSX Sierra 16gb RAM
2 votes -
export models
I've been testing the new export model / add model to CC Libraries today and when I try to import (either from the computer or from the libraries) a model with decals on it, the model imports super small with the decals HUGE and completely misaligned...
(See provided screenshot: on the left, the bag as it should be. On the right, what came out of the "save to cc library" new option...)
What can I do to fix that, or is it a bug coming from Dimensions?
2 votes -
Unable to open .skp file
When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.
2 votes
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