Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. File May Be Corrupt - Won't Open Saved File

    So this is the second time. Even though I have been saving my files from time to time, the file appears to be "unable to open document, the file may be corrupt.". WHY??? It cant just happen and make me redo my project over and over again! :(

    6 votes
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      7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

      Hey all, just a note that we’ve identified a few issues with corrupt files on saving. We’re planning to release a patch in a few weeks and I’ll send an update when it’s available. In the mean time please continue to send any files with corruption so we can be sure it’s all caused by the same issue.

      1. Verify that you created the file with the current version of Dimension (1.0). Projects made during the beta period with Project Felix or a beta version of Dimension may not work as we did not have backwards compatibility.
      2. If you are sure your file was created with the Dimension 1.0 version please send a 1-1 ticket to tickets@projectfelix.uservoice.com and attach your saved file. If it is a large scene please use Dropbox, Google Drive, CC Files, or another file transfer service to attach the file.

      A note on .asd: .asd…

    • Image projecting onto an imported 3d file mirrored.

      Have a look at the screen shot. Th image I am projecting onto a bottle has the smiley face in the left hand side with the diagonal lines going from lower left to upper right...
      When I project the label onto an imported 3D bottle object it is mirroring the image. Try as I might can’t fix it.

      Thoughts?

      2 votes
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        4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

        Hey everyone, had a chance to look into this, and it is not a bug. The model is built inside out so you’re looking at the back side of the polygons. This causes several issues such as the material being darker than it should be and materials and images being backwards. This should be fixed on the model side by flipping the normal direction of the polygons. Dimension does not have this functionality yet.

      • Rendering

        For some reason, AD renders high resolution in Low (Fast) mode, and low resolution in High mode. Also, If I render in high mode, the ground plane also renders as if I have applied a texture or color to the plane.

        1 vote
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          2 comments  ·  Flag idea as inappropriate…  ·  Admin →

          Hm, please provide screenshots when reporting issues like this. I’m not sure I understand the problem. Can you add more detail on what you mean by ‘high resolution’ versus ‘low resolution’? Are you referring to pixel count when you say resolution?

        • low res decals

          Hi
          I am struggling with importing a jpg and it coming out low res and have noticed on different models with the same decal it is different resolution

          1 vote
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            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

            Decal resolution is actually based on the model itself. There is a system called UVs, which is a coordinate system that translates the 3D model into 2D space. Depending on how the 3D artist made the model any section of the 3D model has varying resolution related to the UVs.

            We are actively exploring making decals resolution not tied to the object/UV resolution.

          • Decal and Bookmark View

            When a decal is selected and a bookmarked view is clicked the decal becomes reversed. Shouldn't the bookmarked view only modify the camera?

            1 vote
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              1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Project Felix old versions

              I would use Dimensions CC but unfortunately the application crash on launch! I have a Mac Pro 2009.

              Previously I had installed the Felix project and everything was work perfectly. Would it be possible to get a link to the old Felix version which worked perfectly?

              1 vote
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                1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
              • crash

                on the off chance this log may be helpful... a fresh install resulted in this error

                1 vote
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                  0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                • Shadow is brightening background image instead of darkening

                  The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

                  1 vote
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                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                  • Render Looks Different than Design Mode

                    In my design area, I have my objects with a certain light and shadow, but when I rendering it, the light changed, it becomes lighter and the shadow disappears.
                    How can we avoid that, please?

                    1 vote
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                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                      In Design mode the canvas is not a 100% accurate view. Be sure to turn on the Render Preview (shortcut is \ or the toggle icon is just above the canvas).

                      The Render Preview will give you an accurate preview of what the final render will look like so consider that the source of truth. I recommend during Render Preview on to check final lighting, reflection, and depth of field, as they are often not accurate in the canvas.

                      While this is technically not a bug, we do plan on making the canvas more accurate to the final render.

                    • ui bug no toolbar

                      the top toolbar does not appear

                      effects; Windows systems (Intel and AMD) both public and beta builds

                      cause; appears to be linked to the opening tutorial but I have not locked it down yet.

                      part workaround; shut down Dimension and reopen (hover curser over the ui links to unlock top tool bar) before opening Dimension fully... this works 100%

                      https://vimeo.com/241814062

                      1 vote
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                        0 comments  ·  Interface (UI)  ·  Flag idea as inappropriate…  ·  Admin →
                      • Move bug

                        The movement tool did freeze randomly early on. The tool froze but everything else worked.

                        2 votes
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                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for reporting the issue! Were you able to get the tool to function again by doing anything (changing tools, deselecting and then reselecting objects, etc.) or did it remain non functional the entire time you were using the application.

                          When reporting a bug please try to include the logs from the session you experienced the bug in. If you (or anyone else) experiences this again, the logs would be very helpful:

                          DimensionGPUProfiler.log
                          Dimension.log

                          Mac: ~/Library/Logs/Adobe/
                          Win: ~\username\appdata\local\Adobe\Dimension\

                        • Camera Bookmarks Refresh UI

                          When a Camera Bookmark is refreshed, the button should change states to indicate so. Either a spin of the button or a change of colour.

                          1 vote
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                            planned  ·  0 comments  ·  Interface (UI)  ·  Flag idea as inappropriate…  ·  Admin →
                          • Enterprise User Cant Download from Creative Cloud App

                            I can't install to Macbook Pro.

                            I don't really understand which requirement is missing, considering I'm on a Macbook, which is incredibly generic...

                            Any help is appreciated.

                            1 vote
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                              10 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Blank Viewport is Gray

                              The objects do not appear, they look as if they are invisible

                              13 votes
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                                93 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                Hello everyone! Thank you all for your patience with this bug. We do not yet have a fix in place but we have developed a mechanism for us to gather more specific information. At this point we need some volunteers who can reproduce the issue to try running a special build which generates log files for us to collect.

                                If anyone would like to volunteer please send an e-mail to jmathews@adobe.com and I will send you an invite to our NDA prerelease to download the build and instructions on gathering and submitting the logs.

                                Appreciate anyone who can help us test this out.

                              • Objects without UVs render black

                                Known Issue as of Felix 0.2.0 March 28th Release.

                                Objects sometimes render black. This is caused by the object having no UV information and using a material which includes any image inputs.

                                Solution: The object will need to have UV information created and then be re-saved.

                                We're working a better automatic solution for rendering objects with no UVs.

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Mirror/reflection rendering Bug

                                  Every time I add a reflection to a surface, I get a rendering error. See attachement.

                                  0 votes
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                                    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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