Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

Bug Request Details

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  1. Bugged Taskbar Icon

    Taskbar icon has a black line through it....
    I am running Win 10, Version 1703, Build 15063.786
    Has been that way since i installed it.

    4 votes
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      5 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

      Hey all! Unfortunately we haven’t had any luck in fixing this issue so far. I’m wondering if everyone can let me know what version of Windows you’re using?

      To find your exact version please open the Start Menu type “winver” and press enter. The full version and build number would be useful!

    • Model renders with black edges

      For some reason my low poly figurine rendered with some black edges. Kept tweaking the model, but I can't get it fixed.

      3 votes
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        3 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

        We’ve identified that there are some issues with normals and smoothing in some situations but we don’t have a resolution for this yet. We’ll continue to investigate!

        For anyone who experiences issues with their models rendering partially black please e-mail the file to tickets@adobedimension.com with a description and a link to this forum.

      • error rendering at 99%

        Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

        I tried the cloud render and that's where the error icon popped up (without saying what the issue is). Any ideas on what I can do differently?

        I added in JPG textures that are around 7mb, i deleted them and it still wouldnt' finish.

        2 votes
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          0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
        • nothing displayed

          when I create new and enter the main page, there are items and buttons but no canvas is diplayed

          2 votes
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            0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
          • Imported model missing textures

            When importing a model that should have images with it the textures are missing in Dimension.

            2 votes
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              0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

              In order to import textures you must have several files:
              - the .obj file contains the meshes
              - the .mtl file which contains the material data
              - and the textures files (.jpg/.png) which are the images.

              The .obj and .mtl file must be in the same directory when you import the file. The .mtl file must be properly pointing to the local file paths for the textures.

              For anyone experiencing issues importing a model with textures please send the files you’re importing to tickets@adobedimension.com and we can take a look.

            • Negative Scale on Textures

              For me it's a bug and not a missing feature, but the scale value of a texture can't be negative.

              It's a pity because some time when you want to mirror the texture it's easier to scale to -x instead of generating a mirrored image or editing the 3D model.

              2 votes
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                under review  ·  0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
              • error rendering at 99%

                Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

                I tried the cloud render and that's where the error icon popped up. Any ideas on what I can do differently?

                I added in JPG textures that are around 7mb, i tried deleting them to no avail. I'm attaching the file here to see if you know what it could be. Thanks in advance

                1 vote
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                  0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                • Dimension CC does not work on Mac Pro 5.1

                  macOS Mojave 10.14.3
                  Mac Pro 5.1 (mid 2012)
                  SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

                  Only the start screen appears, on it the message "Loading application ..." and nothing more. I uninstalled and reinstalled the app, but it did not help. What is going on?

                  1 vote
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                    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
                  • Dimension crashes when copying an element

                    Dimension crashes when I try to copy an existing element.

                    1 vote
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                      0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                    • Dimension crashes when copying an element

                      Dimension crashes when I try to copy an existing element.

                      1 vote
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                        0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                      • Publish to web not working

                        I was able to publish my 3d scene from Dimension to the web 3 days ago without any problems. Over the weekend I told my boss about how awesome this program is and was looking forward to showing him today. But now publishing to the web doesnt work. It just gets stuck on "Preparing". Sometimes it will appear like the processing has completed, but no link is provided. When I click on Create a Public Link, it just starts the whole publishing process again, with nothing to show for it, or it just hangs on "Preparing.." again.
                        I've tried clicking…

                        1 vote
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                          0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
                        • transparent decal render bug

                          I am using a png image exported from Illustrator to use as a decal on my 3d model in Dimension. But unfortunately, the edges of the decal are getting blurred out and stretched in the render process. I am using Mac OS Mojave 10.14.1, 2.9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB. Please help.

                          1 vote
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                            0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                          • Change default objects

                            Objects that cannot be changed in their appereance regarding thickness (e.g. The thickness of the torus) are almost useless and don't make much sense... Please add parameter for thickness. Thanks

                            1 vote
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                              0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
                            • ground plane

                              Hi. In Dimensions 2.0, when I leave the ground plane checked, I get some kind of reflection in the object, the ground plane itself? I have to uncheck it for it to go away. I did not need to do that in 1.0.1. That makes it unusable.

                              1 vote
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                                1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                              • banding

                                Saving out from Dimension I'm experiencing pretty bad banding, at 300dpi. What am I doing incorrectly?

                                1 vote
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                                  0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
                                • Layers gone on Open

                                  Layers are gone when reopening a file that DID NOT crash.

                                  1 vote
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                                    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Layers gone

                                    Layers are gone on reopening after crash.

                                    1 vote
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                                      0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Files disappearing after render is complete

                                      Hello, my files are disappearing after the render is finished. It shows the render is complete. When I click "show in finder" or "open in photoshop" nothing happens. Often there is no file anywhere in the export location or my computer in general. Once a file did appear, but when I clicked it, photoshop opened to the start page and the file itself vanished from my computer. It has successfully rendered files before with the same model. I'm not sure what made it stop working.

                                      1 vote
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                                        0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                                      • viewport

                                        Canvas/Viewport is a checkerboard

                                        I'm on a Dell running Windows 10.
                                        Processor: Intel i7 2.80GHz
                                        RAM: 16 GB
                                        NVIDIA GeForce GTX 1050

                                        It runs fine on a co-worker's similar machine.

                                        1 vote
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                                          0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 'Stuck' on a previous save

                                          I spent 7 hours modelling all of my clients products into a single scene yesterday (because we don't have the option to save models in Dimension into our libraries yet). I opened up Dimension this morning to continue my work and noticed that the most recent product was missing.

                                          I kicked myself and assumed that I must not have saved after modelling the most recent product. So I re-imported the model, scaled and textured it so everything was back where it should be.

                                          I then hit save 3 times in an attempt to not make the same mistake again and…

                                          1 vote
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                                            0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
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