Adobe Dimension: Bugs
This forum is for posting bugs and issues found in Dimension CC.
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Items don't import - only 'Loading'
Dimension opens fine, but when I try and place anything (object, lighting, etc), I just get the 'Loading' bar, and nothing ever happens. I've tried restarts, etc. Nothing helps.
System specs:
OS: Windows 10 Pro (x64)
CPU: i7-4790 @3.6GHz
Memory: 16gb
GPU: AMD Radeon HD 5450 - 1gb
2 votes -
Environment Light Crashing During Import
I am trying to import an image to Adobe Dimension, thought the Environment Light panel, but it keeps crashing the app with the message: A problem caused the application to stop working correctly.
Attached the image I am trying to use.
1 voteThere is a fix in place for the crash on our side and we’ll deliver that in a bug fix patch soon. In the mean time please be sure your images meet the minimum size: 300 pixels wide by 184 pixels tall
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My decal is inside the model!
Hello!
I bought a Dimension compatible OBJ wine bottle on www.waldemar-art.com.
All was fine before i added a decal on the bottle:
it was displayed upside down on the inside of the bottle glass!
Do you know how i can put it on the right face?
Regards,
Emmanuel1 vote -
Glow Slider Value and Input Field are Inconsistent
When applying the base Glow material the intensity comes in at 5, but adjusting the slider or inputting any value over 1 gives a maximum value of 1.
1 vote -
Dimension crashes the first time I open a file but not the second time
Hello,
The prerelease version of Dimension crashes often when I open some of my files for the first time. The problem disappears when I launch again the program: I can open the same files without problem.
Regards,
Emmanuel PEPIN1 vote -
Unable to Save / Deletes Saved File
I've had this happen twice now.
A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.
I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…
1 voteWe have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).
We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:
DimensionGPUProfiler.log
Dimension.logAnd they are located here:
Mac: ~/Library/Logs/Adobe/
Win: ~\username\appdata\local\Adobe\DimensionIf you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.
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My decal is inside the model! (2)
Hello,
Here's another problem with a decal. I placed the label on a glass object. As you can see, the label has the same reflective properties as glass ... As if it were inside the glass.
This time it is not a problem of inversion of normals (I found how to put them back on the right side with my CAD software)
Regards,
Emmanuel1 vote -
Turquoise Glass Density Problem
Hi there,
I just find out today that the default density of Turquoise Glass was set to 1, making it looks like a piece of cheap plastic.
Most of the glass-like materials have very low density (0.1 for tan glass, 0.05 for ice, 0 for damaged glass, etc).
Cheers,
Yichen1 voteI’ve reported this to the art team and we’ll get it fixed soon! Thank you for notifying us.
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Model renders with black edges
For some reason my low poly figurine rendered with some black edges. Kept tweaking the model, but I can't get it fixed.
2 votesWe’ve identified that there are some issues with normals and smoothing in some situations but we don’t have a resolution for this yet. We’ll continue to investigate!
For anyone who experiences issues with their models rendering partially black please e-mail the file to tickets@adobedimension.com with a description and a link to this forum.
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low res decals
Hi
I am struggling with importing a jpg and it coming out low res and have noticed on different models with the same decal it is different resolution10 votesDecal resolution is actually based on the model itself. There is a system called UVs, which is a coordinate system that translates the 3D model into 2D space. Depending on how the 3D artist made the model any section of the 3D model has varying resolution related to the UVs.
We are actively exploring making decals resolution not tied to the object/UV resolution.
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Bugged Taskbar Icon
Taskbar icon has a black line through it....
I am running Win 10, Version 1703, Build 15063.786
Has been that way since i installed it.3 votesHey all! Unfortunately we haven’t had any luck in fixing this issue so far. I’m wondering if everyone can let me know what version of Windows you’re using?
To find your exact version please open the Start Menu type “winver” and press enter. The full version and build number would be useful!
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Blank Render Preview or Render Mode
When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.
1 voteFor anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:
1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days
2. Please try updating your video card drivers. Often fixes graphical issues.
3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:
DimensionGPUProfiler.log
Dimension.logWhich can be located here:
Mac: ~/Library/Logs/Adobe/
Win: ~\username\appdata\local\Adobe\DimensionCrash Logs
Mac: ~/Library/Logs/DiagnosticReports/
Win: LOCALAPPDATA\CrashDumps -
Grey stroke around model, when rendering with transparent background?
I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.
Here's an image showing what I mean, I filled in the background black to make it easier to spot.
1 voteI was able to reproduce the issue and have filed a ticket for review.
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rectangular decal on a round asset gets squeezed at edges
rectangular image on a round asset gets squeezed at edges
Making a ball, inserting a rectangular image as decal (2310x248px) makes the edges of the decal squeeze so the middle is far higher than the edge of the decal.1 vote -
Broken CC Libraries search filtering
In the CC Libraries panel, search for "round serving plate" with both Models and Photos selected as filters. NO results are returned. Select only the "Models" filter and 1 model appears. Select only the Photos filter, and dozens of images appear. I would expect both models AND photos to appear when both filter choices are selected.
Curiously, searching for "bottle" with both Models and Photos selected returns a bunch of models, no photos. But selecting only Photos returns a bunch of photos, as expected.
The filter behavior is incorrect and inconsistent.
1 voteI’ve reported this issue to the CC Libraries team.
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Negative Scale on Textures
For me it's a bug and not a missing feature, but the scale value of a texture can't be negative.
It's a pity because some time when you want to mirror the texture it's easier to scale to -x instead of generating a mirrored image or editing the 3D model.
2 votes -
Library Titles Using Strange Characters
Creative Cloud Libraries titles are un-readable.
Appear to be displaying in wrong font. I use other Adobe products (InDesign, Illustrator, Photoshop) and do not have this issue.1 voteHm, not sure what could be going on here, but I’ve reached out to the engineering team. CC Libraries is a shared panel between many apps so will report to that team as well.
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locks up when importing 3d obj files
Dimension (all builds) locks up when importing certain 3d models (obj files)... no error message is given and you have to force windows to close the software.
example obj that has this effect is the free crawler obj from NASA
https://nasa3d.arc.nasa.gov/detail/crawler
work around for this case is to open crawler in Photoshop and export as a wavefront obj1 voteThank you for the example and details! We’ll take a look.
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Shadow is brightening background image instead of darkening
The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.
1 voteWe’re investigating a few compositing issues with the ground plane and lighting that are causing some artifacts such as the light shadows.
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Imported model missing textures
When importing a model that should have images with it the textures are missing in Dimension.
1 voteIn order to import textures you must have several files:
- the .obj file contains the meshes
- the .mtl file which contains the material data
- and the textures files (.jpg/.png) which are the images.The .obj and .mtl file must be in the same directory when you import the file. The .mtl file must be properly pointing to the local file paths for the textures.
For anyone experiencing issues importing a model with textures please send the files you’re importing to tickets@adobedimension.com and we can take a look.
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