Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

Bug Request Details

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Layers gone

    Layers are gone on reopening after crash.

    1 vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    • Dimension crashes the first time I open a file but not the second time

      Hello,
      The prerelease version of Dimension crashes often when I open some of my files for the first time. The problem disappears when I launch again the program: I can open the same files without problem.
      Regards,
      Emmanuel PEPIN

      1 vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
      • Unable to Save / Deletes Saved File

        I've had this happen twice now.

        A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.

        I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)

          We’ll send you updates on this idea

          5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

          We have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).

          We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:

          DimensionGPUProfiler.log
          Dimension.log

          And they are located here:

          Mac: ~/Library/Logs/Adobe/
          Win: ~\username\appdata\local\Adobe\Dimension

          If you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.

        • locks up when importing 3d obj files

          Dimension (all builds) locks up when importing certain 3d models (obj files)... no error message is given and you have to force windows to close the software.

          example obj that has this effect is the free crawler obj from NASA
          https://nasa3d.arc.nasa.gov/detail/crawler

          work around for this case is to open crawler in Photoshop and export as a wavefront obj

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
          • Don't see your idea?

          Feedback and Knowledge Base