Adobe Dimension: Bugs

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This forum is for posting bugs and issues found in Dimension CC.

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  1. Bugged Taskbar Icon

    Taskbar icon has a black line through it....
    I am running Win 10, Version 1703, Build 15063.786
    Has been that way since i installed it.

    5 votes
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    6 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
    started  ·  AdminJeanette Mathews (Product Manager, Dimension) responded

    Hey all! Unfortunately we haven’t had any luck in fixing this issue so far. I’m wondering if everyone can let me know what version of Windows you’re using?

    To find your exact version please open the Start Menu type “winver” and press enter. The full version and build number would be useful!

  2. Dimension CC does not work on Mac Pro 5.1

    macOS Mojave 10.14.3
    Mac Pro 5.1 (mid 2012)
    SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

    Only the start screen appears, on it the message "Loading application ..." and nothing more. I uninstalled and reinstalled the app, but it did not help. What is going on?

    3 votes
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    2 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded

    The issue with older macs not launching Dimension correctly came up when we introduced our new rendering engine which has specific instruction sets that aren’t supported on older macs. We weren’t able to get enough information to fix it before so the newest build has more information in our logging system. If you can get the latest version from Prerelease and send your DimensionGPUProfiler.log file to me at tickets@adobedimension.com that’s the most helpful!

    https://www.adobeprerelease.com/

    If you’re not already a member, you can join the Adobe Prerelease program on that website then request access to Dimension.

  3. Dimension Compatibility

    Guys this is getting increasingly frustrating.

    I cannot get Dimension V2 to work open on my Mac because I am not on Mojave. Why can Adobe not allow Dimension to be supported while using High Sierra? I have multiple Mac Pros used for visual effects and post and will never go to Mojave due to its instability.

    I know Adobe was to have removed the hardware limitations but this is now going on for months.

    My spec:

    Mac Pro Mid 2012 12 2.0Ghz 6 core x 2
    64 gig RAM
    GTX 780Ti GPU
    2 x SSD's (boot and Scratch)
    4…

    1 vote
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
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