Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Canvas is Blank Gray

    The objects do not appear, they look as if they are invisible

    57 votes

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    155 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

    We realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.

    Try updating your video card drivers. Often this is enough to get it working.

    We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!

  2. login

    For me, it doesn't recognise that i am logged into creative cloud, i have to open dimension, log out of cc, then i have to log back in, then dimension closes because it's noticed it's logged out, then you have re open dimension for it to finally recognise that you are logged in.

    It is a massive waste of time and puts me off wanting to use it, especially when all i want to do is send my boss a 3D version of something i am working on for him to spin it around and show clients.

    3 votes

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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  3. Correct installation message for Apple Silicon computers.

    Not a bug with the program, which I cannot install, but with the CC app and website. When I try to install Dimension I get the attached error message:

    “Dimension is not yet available for devices using Apple silicon.”

    There is a link provided which takes users to this page: https://helpx.adobe.com/download-install/kb/arm-processors.html

    That page explains why Adobe apps don’t run on Windows computers with ARM processors. This has nothing to do with Macs and very few users know that Apple Silicon is an ARM based processor.

    1 vote

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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cannot interact with Start screen v3.3

    To save time, I'm copying the relevant info from my forum post.

    On my Mac Pro, I've installed Dimension 3.3, and it's completely unusable. As is demonstrated in my attached screen capture:

    No links can be clicked.
    The scrollbar doesn't work.
    Can't access promoted content.
    Can't open a document.
    Can't create a document.
    Window does not properly scale.
    Dimension will not close using the window controls, or through Cmd + Q. A Force Quit is required.

    1 vote

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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
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