Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Bug of Cloud Library

    The library cannot be loaded (clickable but all white) after renderring

    1 vote
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sketchup Pro 2019 unable to import

    Since the update to Sketchup Pro 2019 i can't import any 3D Modell i made into Dimension. The older models from the 2018 version still work, as long as i don't open and save them with the 2019 version.
    Already tried to install everything new. Turned all extensions off. Export and Import as obj file. Nothing worked so far. I made a simple cube for testing purpose, also not working.
    I would be glad if anyone could try to find the error. Can't find anything similar on google or the web.

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Stuck on Start Screen

    I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.

    81 votes
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    243 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

  4. Bugged Taskbar Icon

    Taskbar icon has a black line through it....
    I am running Win 10, Version 1703, Build 15063.786
    Has been that way since i installed it.

    5 votes
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    6 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all! Unfortunately we haven’t had any luck in fixing this issue so far. I’m wondering if everyone can let me know what version of Windows you’re using?

    To find your exact version please open the Start Menu type “winver” and press enter. The full version and build number would be useful!

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