Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. render preview

    Ever since updating to v3, Dimension will not display anything in the Render Preview window. I'm running Windows 10 on a laptop that is only a little over 3 years old. Any thoughts on what could be causing this? Will rolling back to a previous version help?

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. dolly tool cutting the objects

    when i use the dolly tool to zoom in, it cuts the objects in the lower half of the screen, it wasn't like that when i started this scene. how can i fix it so it will show the complete objects?

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unable to open .skp file

    When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.

    2 votes
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. Not Rendering and Needs Application Restart

    Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(

    Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  6. .PNG file renders a lot darker and saturated than mock up lighting or .PSD

    after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Render Freeze and Crash

    Upon Rending medium resolution 16bit PSD file, the render freezes at approximately 50% and upon stopping the render an error message occurs and the program closes. Saved files are not able to be reloaded and have to be remade.

    Using Windows 10.

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  9. Sticker from Illustrator

    If I use an AI file as material in DN 2.3 under MacOS 10.14.5 and move it on the object, then vertical lines appear on the right and left where a transparency should be. These are visible in the editor and in the renderer. This effect does not occur in DN 2.2.1.

    1 vote
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    1 comment  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  10. Exception during GPU Compositing Texture Updates

    Every time I attempt to render my project I get an error message saying an application error has occured which requires a restart of the program. After doing this dozens of times, uninstalling and reinstalling the software, the entire adobe suite, restarting my machine after every change, updating windows for everything, updating my GPU drivers etc, I'm still getting the same issue. I've been through 6 different Adobe operators now and I just want to render some bloody cubes with pictures on them.

    erc Error 410813ms> ASSERT FAILURE:e:\j\build-dn-win\core\components\rendercore\agf_dependencies\core_opengl\agfglhelpers.cpp:2494: [ false ] GL FBO state failure
    gbl Error 410813ms> Exception during…

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  11. place graphic on sketchup model problem

    How do you place a graphic on a sketchup model?

    I was very excited to see that Sketchup files could now be imported into Dimension CC. But how do you place a graphic onto the actual model? When I drag an image onto the model nothing appears. There are options to move the image around, but you can't see it!

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Crash during import 3D model

    When importing a small 3D model into a larger file, the Import crashes with an error report. The log-file is attached. What can I do?

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Objects in Cloud Library fail to sync

    If I try to save a model into one of my own Creative Cloud Libraries the synchronization fails every time. The library 'exists' on the local machine, and is available / restores each time I run, but they do not sync between machines. I basically have two different libraries on two different machines.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Not Rendering and Needs Application Restart

    Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(

    Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  15. Add design to model

    I create on document with 300 dpi resolution cube, e. g. 10 x 10 x 10 cm and place on it design with size 40 x 10 cm, 300 dpi. Why Dimension place this design on 2 sides only with artafects? What i do wrong?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3D scene won't rotate or move on Google Chrome

    When i upload a 3D scene with the 3D "Publish 3D Scene" feature, like the title says, it won't rotate or move when opened with Google Chrome.
    So far, it has worked with Microsoft Edge, but most people will use chrome to see this.

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Graphic scale problems

    Graphic pasted onto an object doesn't match the size of the object. I have created a box in Dimension to match the sizes of a flatly box with diet created in Illustrator. When the graphic is placed there's a big bar of extra space as though the box is too big or the graphic is too small. ie the size in Dimension is not accurate to the illustrator graphic. How can I create an accurate mockup for my client when the label doesn't fit without scaling and distortion of the size. When the graphic is on the box and I…

    1 vote
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    0 comments  ·  Composition  ·  Flag idea as inappropriate…  ·  Admin →
  18. Crashing when applying material to stock model

    New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......

    Application Retart Needed !

    unable to attach .log file

    Macbook Pro 13" late 2011 OSX Sierra 16gb RAM Dimension v2.3.1

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  19. Crashing when applying material to stock model

    New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......

    Application Retart Needed !

    log file attached...

    Macbook Pro 13" late 2011 OSX Sierra 16gb RAM

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  20. obj export issues

    when i export one of your preset assests as obj I have no problem however when I import my own OBJ / stl file apply textures / material assignments and then export I get model files that ocupy the correct bounding box volume but contain garbage a few triangles / no texture / not watertight

    (happy to send files but this playform wont let me upload dn or obj!!)

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
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