Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Dimension CC does not work on Mac Pro 5.1

    macOS Mojave 10.14.3
    Mac Pro 5.1 (mid 2012)
    SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

    Only the start screen appears, on it the message "Loading application ..." and nothing more. I uninstalled and reinstalled the app, but it did not help. What is going on?

    3 votes
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    2 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

    The issue with older macs not launching Dimension correctly came up when we introduced our new rendering engine which has specific instruction sets that aren’t supported on older macs. We weren’t able to get enough information to fix it before so the newest build has more information in our logging system. If you can get the latest version from Prerelease and send your DimensionGPUProfiler.log file to me at tickets@adobedimension.com that’s the most helpful!

    https://www.adobeprerelease.com/

    If you’re not already a member, you can join the Adobe Prerelease program on that website then request access to Dimension.

  2. White box error when rendering

    I can't show the whole render since it contains sensitive client information, but recently I've been having this error when rendering. A 1 inch box wont render and will export as a white box. Does anyone know how to fix this? Thanks!

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  3. nothing displayed

    when I create new and enter the main page, there are items and buttons but no canvas is diplayed

    3 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  4. Material Property disappears and only appears after I relaunch Dimension

    Hi there,

    When I import some procedurals materials (.sbsar) the properties on the right panel doesn't show : even the basic properties like "Offest" and "Repeat" properties are gone !

    I have to save my project, relaunch Dimension then I have all my properties back to tweak.

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  5. error rendering at 99%

    Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

    I tried the cloud render and that's where the error icon popped up (without saying what the issue is). Any ideas on what I can do differently?

    I added in JPG textures that are around 7mb, i deleted them and it still wouldnt' finish.

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  6. Rendering artifacts

    When an object with Glow is partially embedded in another object, it seems to cause an error in the render-- I'm getting a handful of blank pixel blocks near where the objects meet.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. Space between left & right side (picture) on a round object.

    When i put a picture on the Model (outside) the is allways a small space (you can see the background)from bottom to top.

    How can i scale the picture on the object without the small space?

    Is it possible to make the picture overlapping on the object(right ans left side of the picture)?

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Low Res render fail with transparent PDF

    I included a PSD file that was transparent, when i rendered in low quality it did this weird crop where it rendered it and then applied the whole render INTO a portion of the item. I started a new file, redid all my steps and same error. While it was rendering (and in render preview) it looked normal, it was just the final output that was odd.
    I fixed it by switching to medium res output, it then output fine.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  9. dimension

    Hiding the output size availability after you've made a new document means you can't readily change it. From memory it used to be under environment. A bit of a fundamental that one...

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Publish 3D Scene // White texture glow

    I love the 3D Publish tool, however, when I have a white object in the scene and the environment light turned on, it becomes blurry. The white objects always look like they are glowing except for a few spots. I am using a skp. model.

    Is there a way to correct this for the published 3D scene?

    1 vote
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    0 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  12. Dimension Compatibility

    Guys this is getting increasingly frustrating.

    I cannot get Dimension V2 to work open on my Mac because I am not on Mojave. Why can Adobe not allow Dimension to be supported while using High Sierra? I have multiple Mac Pros used for visual effects and post and will never go to Mojave due to its instability.

    I know Adobe was to have removed the hardware limitations but this is now going on for months.

    My spec:

    Mac Pro Mid 2012 12 2.0Ghz 6 core x 2
    64 gig RAM
    GTX 780Ti GPU
    2 x SSD's (boot and Scratch)
    4…

    1 vote
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  13. error rendering at 99%

    Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

    I tried the cloud render and that's where the error icon popped up. Any ideas on what I can do differently?

    I added in JPG textures that are around 7mb, i tried deleting them to no avail. I'm attaching the file here to see if you know what it could be. Thanks in advance

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  14. Dimension crashes when copying an element

    Dimension crashes when I try to copy an existing element.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dimension crashes when copying an element

    Dimension crashes when I try to copy an existing element.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  16. Publish to web not working

    I was able to publish my 3d scene from Dimension to the web 3 days ago without any problems. Over the weekend I told my boss about how awesome this program is and was looking forward to showing him today. But now publishing to the web doesnt work. It just gets stuck on "Preparing". Sometimes it will appear like the processing has completed, but no link is provided. When I click on Create a Public Link, it just starts the whole publishing process again, with nothing to show for it, or it just hangs on "Preparing.." again.
    I've tried clicking…

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. transparent decal render bug

    I am using a png image exported from Illustrator to use as a decal on my 3d model in Dimension. But unfortunately, the edges of the decal are getting blurred out and stretched in the render process. I am using Mac OS Mojave 10.14.1, 2.9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB. Please help.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  18. ground plane

    Hi. In Dimensions 2.0, when I leave the ground plane checked, I get some kind of reflection in the object, the ground plane itself? I have to uncheck it for it to go away. I did not need to do that in 1.0.1. That makes it unusable.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  19. Smart Decal Wrapping

    Wrapping decals, I'm trying to wrap a label around a cylinder or even the jar model and its doing this

    15 votes
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    planned  ·  0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  20. Dont save if Dimensions gets overloaded and needs to shut down, it will corrupt your file.

    I was working on a file and I think I overloaded the program. I duplicated several items and the program froze up. As it was closing, it asked me if I wanted to save which was pretty stupid because I saved the file corrupted it seems.

    2 votes
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
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Adobe Dimension: Bugs

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