Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Undo Function Isn't Working

    Open a saved Dimension file, make edits and then unable to undo edits.

    CMND + Z and going to the dropdown menu won't revert the changes. This only happens in saved files, when I make a new document I'm able to undo changes but if I save > close > open for editing the undo function doesn't work.

    8 votes
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    7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. queue render stops after first render

    this usually happens when I load multiple views(10 or more) to render queue and when I get back to the instance Dimension has only rendered the first view and gets stuck at estimating time for rest.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  3. login

    For me, it doesn't recognise that i am logged into creative cloud, i have to open dimension, log out of cc, then i have to log back in, then dimension closes because it's noticed it's logged out, then you have re open dimension for it to finally recognise that you are logged in.

    It is a massive waste of time and puts me off wanting to use it, especially when all i want to do is send my boss a 3D version of something i am working on for him to spin it around and show clients.

    3 votes
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  4. A problem caused the application to stop working properly

    We've been working on a pretty detailed and bought 3d-model (fbx and obj). Imported in Adobe Dimension, started adjusting materials and colors and everything worked fine.

    When we wanted to continue a day later, the file will open but gives this error "A problem caused the application to stop working correctly." Anything we can do? We already updated macs, and even added more memory into them. Is this a bug?

    5 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  5. Crashs and bugs of Adobe Dimension

    I have a Mac Pro 2010, which I changed the processor, which has a recent Sapphire AMD Radeon RX 580 Pulse 8 GB GDDR5 graphics card, with 64 GB of ram, all my software works under Mojave except Adobe Dimension ... When are you going to update to make it work! Thanks in advance, Denis

    3 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  6. File size

    Hi,

    I am using big DN files, between 500 Mb and 1Gb. DN file because of high-res PSD decals.

    I have started a new project using one of my current files, and I have deleted all objects to just keep the lighting, environment, and camera settings. When saving the DN files still weights the same MB amount. Even if I delete everything, the file doesn't decrease its size. It's like the DN file only adds information but it's unable to clean up what it's no longer needed.

    Is this something normal, or the file should decrease its size when deleting…

    1 vote
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  7. Crash

    There appears to be a time limit on how long I can use Dimensions for on large projects as it will crash, but not close. I have no ability to force quit the program either and am left with a black box on my screen. I finally have to force restart my Mac as the machine will not restart as long as Dimensions is open (and as mentioned I can't quit it). I haven't even tried to render a large project yet, since I can't work for more than 10 minutes without the program crashing. The program does give me…

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  8. Correct installation message for Apple Silicon computers.

    Not a bug with the program, which I cannot install, but with the CC app and website. When I try to install Dimension I get the attached error message:

    “Dimension is not yet available for devices using Apple silicon.”

    There is a link provided which takes users to this page: https://helpx.adobe.com/download-install/kb/arm-processors.html

    That page explains why Adobe apps don’t run on Windows computers with ARM processors. This has nothing to do with Macs and very few users know that Apple Silicon is an ARM based processor.

    1 vote
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  9. Big Sur

    Can't run the app at all. All other CC 2020/2021 apps that were updated on Monday with MAX work fine.

    Error pops up after the launch screen appears: "A problem caused the application to stop working correctly." If I choose NEW file it will crash every time.

    Tried removing the app (and all associated files) and reinstalled the previous version but still the same error happens. Tried removing that and installed 3.4 again but same problem.

    I am running it on a MacBook Pro 2018 model with the Radeon Pro Vega 20 graphics card; Big Sur public beta (current version);…

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  10. Crashes during render

    Generally crashes when trying to render something complex (or at least that seems to be the case. for example if i were trying to render one playing card its fine but if i had a bunch in a fan it will crash every time) My machine is according to your system requirments above the required threshold to run the program. This makes me wonder how it would run on a machine that barley makes the cut? Or if it even would.

    3 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  11. Placed a Graphic on a Free Model, then Dimensions crashed

    Dropped on a graphic to a free plastic cup model downloaded from Adobe Stock. Did it on one other model before fine. But when I imported this one, the bounding box for the graphic on this free cup was located a small distance apart from the actual model. I could rotate it, but I could not move or scale it. I tried to delete it and then the program crashed.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  12. import .dn file in scene duplicates actual scene + cancel command

    I create scene A, save and close.
    I create scene B, and I need to import scene A into B.
    When I import A into B, Dimension duplicates scene B into B…

    Then I try to cancel, but cancel command doesn't respond…

    let me know if you need more details.

    Regards

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Graphics not placing correctly from ACC Library

    The majority of the time when I try to place any of my Models from the Adobe Creative Cloud Library into a new project, all or some graphics are shifted or scaled incorrectly.

    Attached is just one of the situations.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  16. Figure out duplication. Shouldn't be breaking the app.

    Simple duplicate of a cube. Duplication has always crashed this app.

    4 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  17. Custom Substance Materials

    I have noticed that Dimension doesn't clear any deleted assets. When I deleted my 3D model including custom Substance textures closed the program and opened it back up, it still weighed 4.66GB.

    Is the handling of custom Substance textures being worked on? At the moment there is no way to save neither the Substance material, nor it's parameters so they can be reused. I am forced to import the same material for every components separately which is nonsense. Thanks!

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. Application Restart Needed

    Moved layers order
    Selected a model
    Selected the already in place Decal.
    ...Crash Alert
    See log

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  19. Rendering Crash

    Same here! Once I click on " render preview " it stops running at approx 50% and nothing more is working except the menu where I can search for help.

    If I "render" than the same model stays forever no matter if I have a new one finished. Not possible to render the new one but taking full credits on the same one. So credits are gone and no way to render the new project unless I close and restart the program.

    How to work or create a workflow when it crashes every time I want to see in the…

    5 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  20. Grey Screen of DEATH

    Doesn't really matter how complex the render is, eventually if I spend long enough within a DN file the application will turn dark grey (attached). A force quit is the only way to close the application. This happens most often while dragging/placing a graphic from a CC Library onto a model.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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