Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. No objects showing in scene

    I'm not seeing anything in the scene viewport, I've never gotten Dimension to work, even though I just updated it. No matter what I drop in the scene, I just get this same grey screen. I use Cinema 4D daily, so it's gotta be a Dimension bug. Might be because I'm using a Titan X and 2080 Ti?

    9 votes
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    14 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    5 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Render Freeze and Crash

    Upon Rending medium resolution 16bit PSD file, the render freezes at approximately 50% and upon stopping the render an error message occurs and the program closes. Saved files are not able to be reloaded and have to be remade.

    Using Windows 10.

    5 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  4. place graphic on sketchup model problem

    How do you place a graphic on a sketchup model?

    I was very excited to see that Sketchup files could now be imported into Dimension CC. But how do you place a graphic onto the actual model? When I drag an image onto the model nothing appears. There are options to move the image around, but you can't see it!

    2 votes
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. The tools are very buggy it keeps switching tools on its own. WTF? 27 iMac, 24gb RAM, AMD Radeon HD 6970M 2048 MB, intel i7

    My idea is fix the damned dbugs so I can love this program... caus ei reeally REALLY weant to.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. don't see background image after loading

    I load a background image and it doesn't show. Drag a model onto scene and that doesn't show either

    1 vote
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  7. Not Rendering and Needs Application Restart

    Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(

    Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…

    2 votes
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  8. Blocks in Rendering and Crashes

    Since i have updated to latest version, rendering often crashes and in some cases i have white "blocks" in the final rending (PNG or PS). Tested on Win10 and OSX.
    Same scene in previous version works fine (see renderings)
    Seems that current version is a bit buggy!?
    This is a pity because the handling has improved a lot in the new version and the rendering is double(!) so fast ...

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  9. Boolean from Blender

    Boolean modifiers applied in Blender 2.8 do not fully cross over to AD. I made a watch with holes in the arm band and AD only recognized 1 hole. On the other item with a boolean modifier it was just a shadow. Opened the obj and fbx versions in windows 3d viewer and the model looked just fine. Frustrating because I spent money on 3d materials and everything from Adobe for the program not to want to recognize modifiers.

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cameraposition 0°,y,0° at 0,y,0 crashs DN

    If you set a camera position to 0°,y,0° at point 0,y,0, the program DN (2.2.1.) collapses under MacOS 10.14.5 (MacBookPro 2012). See Screenshot.

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  11. Sliders not updating

    When typing in a value manually the corresponding slider won't update.

    Sometimes the sliders also show values belonging to a previously selected object/decal.

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  12. Rendering is crashed

    Rendering is failed

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  13. render preview

    Ever since updating to v3, Dimension will not display anything in the Render Preview window. I'm running Windows 10 on a laptop that is only a little over 3 years old. Any thoughts on what could be causing this? Will rolling back to a previous version help?

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. dolly tool cutting the objects

    when i use the dolly tool to zoom in, it cuts the objects in the lower half of the screen, it wasn't like that when i started this scene. how can i fix it so it will show the complete objects?

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Unable to open .skp file

    When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.

    2 votes
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. .PNG file renders a lot darker and saturated than mock up lighting or .PSD

    after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  17. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. OBJ Import Export problem

    I have noticed that objects that are exported as OBJ and re-imported behave differently:

    Test A with objects from HEXAGON
    1. create in hexagon two dice with two colors
    2. export these cubes as OBJ file
    3. open in dimension an empty scene
    4. import the dice from hexagon = they have the right size and positions as in hexagon.
    5. export the dice again as OBJ from Dimension
    6. create an empty scene in dimension
    7. re-import the dice from step 5 = they have the right size and positions as before.

    Test B with objects in dimension only …

    1 vote
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. export models

    I've been testing the new export model / add model to CC Libraries today and when I try to import (either from the computer or from the libraries) a model with decals on it, the model imports super small with the decals HUGE and completely misaligned...

    (See provided screenshot: on the left, the bag as it should be. On the right, what came out of the "save to cc library" new option...)

    What can I do to fix that, or is it a bug coming from Dimensions?

    2 votes
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  20. Render Time jumps at 50%

    The display of the estimated speaking time jumps at about 50% from 0:01 sec (almost finished), to a higher number at over 50% and then to run towards zero. This is very confusing (especially for beginners).

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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