Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Graphic repeating vertically with cloud render

    When rendering with Cloud Render in current Beta version.
    Here is a link to my rendered file.
    You can see the graphic repeating on the red sphere.
    https://adobe.ly/2zBkUhD

    I also attached the image.
    I'm not sure what is causing the issue but when I rendered locally it didn't reproduce the issue.

    2 votes
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      0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
    • Change default objects

      Objects that cannot be changed in their appereance regarding thickness (e.g. The thickness of the torus) are almost useless and don't make much sense... Please add parameter for thickness. Thanks

      1 vote
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        0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
      • ground plane

        Hi. In Dimensions 2.0, when I leave the ground plane checked, I get some kind of reflection in the object, the ground plane itself? I have to uncheck it for it to go away. I did not need to do that in 1.0.1. That makes it unusable.

        1 vote
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          0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
        • banding

          Saving out from Dimension I'm experiencing pretty bad banding, at 300dpi. What am I doing incorrectly?

          1 vote
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            0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
          • Unable to render transparent PNG's

            Hi Guys,

            I used to be able to export a model with a transparent background by going into design mode, going into environment settings and unchecking the background layer. But that does not seem to be the case anymore.
            Another thread contained a message from about 8 days ago that has a similar problem: https://feedback.adobedimension.com/forums/552559-adobe-dimension-feature-requests/suggestions/17420401-final-render-transparency .
            The model now exports with a background, irrespective of the settings that I give it.

            Hoping to hear from you soon, and thank you for a great product.

            2 votes
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              1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
            • Layers gone on Open

              Layers are gone when reopening a file that DID NOT crash.

              1 vote
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                1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Layers gone

                Layers are gone on reopening after crash.

                1 vote
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                  0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                • Items don't import - only 'Loading'

                  Dimension opens fine, but when I try and place anything (object, lighting, etc), I just get the 'Loading' bar, and nothing ever happens. I've tried restarts, etc. Nothing helps.

                  System specs:
                  OS: Windows 10 Pro (x64)
                  CPU: i7-4790 @3.6GHz
                  Memory: 16gb
                  GPU: AMD Radeon HD 5450 - 1gb

                  4 votes
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                    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Files disappearing after render is complete

                    Hello, my files are disappearing after the render is finished. It shows the render is complete. When I click "show in finder" or "open in photoshop" nothing happens. Often there is no file anywhere in the export location or my computer in general. Once a file did appear, but when I clicked it, photoshop opened to the start page and the file itself vanished from my computer. It has successfully rendered files before with the same model. I'm not sure what made it stop working.

                    1 vote
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                      0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                    • viewport

                      Canvas/Viewport is a checkerboard

                      I'm on a Dell running Windows 10.
                      Processor: Intel i7 2.80GHz
                      RAM: 16 GB
                      NVIDIA GeForce GTX 1050

                      It runs fine on a co-worker's similar machine.

                      1 vote
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                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • 'Stuck' on a previous save

                        I spent 7 hours modelling all of my clients products into a single scene yesterday (because we don't have the option to save models in Dimension into our libraries yet). I opened up Dimension this morning to continue my work and noticed that the most recent product was missing.

                        I kicked myself and assumed that I must not have saved after modelling the most recent product. So I re-imported the model, scaled and textured it so everything was back where it should be.

                        I then hit save 3 times in an attempt to not make the same mistake again and…

                        1 vote
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                          0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
                        • Environment Light Crashing During Import

                          I am trying to import an image to Adobe Dimension, thought the Environment Light panel, but it keeps crashing the app with the message: A problem caused the application to stop working correctly.

                          Attached the image I am trying to use.

                          1 vote
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                            5 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →

                            There is a fix in place for the crash on our side and we’ll deliver that in a bug fix patch soon. In the mean time please be sure your images meet the minimum size: 300 pixels wide by 184 pixels tall

                          • My decal is inside the model!

                            Hello!
                            I bought a Dimension compatible OBJ wine bottle on www.waldemar-art.com.
                            All was fine before i added a decal on the bottle:
                            it was displayed upside down on the inside of the bottle glass!
                            Do you know how i can put it on the right face?
                            Regards,
                            Emmanuel

                            1 vote
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                              needs more info  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                            • Unable to Save / Deletes Saved File

                              I've had this happen twice now.

                              A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.

                              I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…

                              1 vote
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                                5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                We have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).

                                We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:

                                DimensionGPUProfiler.log
                                Dimension.log

                                And they are located here:

                                Mac: ~/Library/Logs/Adobe/
                                Win: ~\username\appdata\local\Adobe\Dimension

                                If you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.

                              • Glow Slider Value and Input Field are Inconsistent

                                When applying the base Glow material the intensity comes in at 5, but adjusting the slider or inputting any value over 1 gives a maximum value of 1.

                                1 vote
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                                  planned  ·  3 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                                • Dimension crashes the first time I open a file but not the second time

                                  Hello,
                                  The prerelease version of Dimension crashes often when I open some of my files for the first time. The problem disappears when I launch again the program: I can open the same files without problem.
                                  Regards,
                                  Emmanuel PEPIN

                                  1 vote
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                                    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                  • My decal is inside the model! (2)

                                    Hello,
                                    Here's another problem with a decal. I placed the label on a glass object. As you can see, the label has the same reflective properties as glass ... As if it were inside the glass.
                                    This time it is not a problem of inversion of normals (I found how to put them back on the right side with my CAD software)
                                    Regards,
                                    Emmanuel

                                    1 vote
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                                      0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Turquoise Glass Density Problem

                                      Hi there,
                                      I just find out today that the default density of Turquoise Glass was set to 1, making it looks like a piece of cheap plastic.
                                      Most of the glass-like materials have very low density (0.1 for tan glass, 0.05 for ice, 0 for damaged glass, etc).
                                      Cheers,
                                      Yichen

                                      1 vote
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                                        0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                                      • low res decals

                                        Hi
                                        I am struggling with importing a jpg and it coming out low res and have noticed on different models with the same decal it is different resolution

                                        14 votes
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                                          12 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →

                                          Decal resolution is actually based on the model itself. There is a system called UVs, which is a coordinate system that translates the 3D model into 2D space. Depending on how the 3D artist made the model any section of the 3D model has varying resolution related to the UVs.

                                          We are actively exploring making decals resolution not tied to the object/UV resolution.

                                        • Model renders with black edges

                                          For some reason my low poly figurine rendered with some black edges. Kept tweaking the model, but I can't get it fixed.

                                          2 votes
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                                            1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

                                            We’ve identified that there are some issues with normals and smoothing in some situations but we don’t have a resolution for this yet. We’ll continue to investigate!

                                            For anyone who experiences issues with their models rendering partially black please e-mail the file to tickets@adobedimension.com with a description and a link to this forum.

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