Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. NVIDIA GPU no longer able to render

    My nvidia graphics card can no longer render scenes. Dimension bugs out and crashes!

    2 votes

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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  2. File size

    Hi,

    I am using big DN files, between 500 Mb and 1Gb. DN file because of high-res PSD decals.

    I have started a new project using one of my current files, and I have deleted all objects to just keep the lighting, environment, and camera settings. When saving the DN files still weights the same MB amount. Even if I delete everything, the file doesn't decrease its size. It's like the DN file only adds information but it's unable to clean up what it's no longer needed.

    Is this something normal, or the file should decrease its size when deleting…

    2 votes

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    1 comment  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
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    1 vote

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    0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
  4. stops working

    The file opens but it is very slow to to make the changes I ask it and eventually to stops doing anything the screen goes blank then it says there is an error and I need to report to feedback panel before it lets me save and the app shuts down.

    1 vote

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  5. Applying texture issues to imported .obj models

    Hi I seem to be having issues with some imported models .obj
    When I convert a Vectorworks model to .obj and import it into Dn, I have noticed that some of the parts allow textures to be applied and shown correctly on the model part. While others just do not show the texture detail, even if you scale the texture up or down. the texture is applied but the detail is not shown, even when rendered to image or 3D viewer.

    This problem seems to be random, sometimes it works and other times it doesn't. At first I thought it…

    2 votes

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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  6. unable to compress

    When I want to export my file for Adobe Aero I get this notification, and I don't know what to do about it. I don't think that the file is to big, because other, bigger files do export for Aero.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Undo Function Isn't Working

    Open a saved Dimension file, make edits and then unable to undo edits.

    CMND + Z and going to the dropdown menu won't revert the changes. This only happens in saved files, when I make a new document I'm able to undo changes but if I save > close > open for editing the undo function doesn't work.

    11 votes

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    9 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. A problem caused the application to stop working properly

    We've been working on a pretty detailed and bought 3d-model (fbx and obj). Imported in Adobe Dimension, started adjusting materials and colors and everything worked fine.

    When we wanted to continue a day later, the file will open but gives this error "A problem caused the application to stop working correctly." Anything we can do? We already updated macs, and even added more memory into them. Is this a bug?

    5 votes

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    4 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  9. Adobe Dimension dont open

    Help, please!

    Adobe Dimension 3.4.1, 3.4, 3.3, 3.2.1, no version open, will not start on my Mac. I get as far as the Welcome to Dimension screen and then I can't do anything. Nothing I click on works.

    I use the program daily and it is the first time that it stops working like this

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. queue render stops after first render

    this usually happens when I load multiple views(10 or more) to render queue and when I get back to the instance Dimension has only rendered the first view and gets stuck at estimating time for rest.

    1 vote

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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  11. login

    For me, it doesn't recognise that i am logged into creative cloud, i have to open dimension, log out of cc, then i have to log back in, then dimension closes because it's noticed it's logged out, then you have re open dimension for it to finally recognise that you are logged in.

    It is a massive waste of time and puts me off wanting to use it, especially when all i want to do is send my boss a 3D version of something i am working on for him to spin it around and show clients.

    3 votes

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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  12. Exporting .obj model is blank when importing into Element for After Effect

    I have a 3D model that i have applied a decal on with Dimension. Now when Exporting .obj model then importing with Element for after effect, the model comes up blank without my finished design (nothing on it). Am i doing something wrong or is this something Adobe needs to work on?

    1 vote

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  14. Crash before the render yet rendering fine in composition viewport (on AMD Vega64)

    I think it has to do something with the drivers because my co-worker is running old drivers and it is working fine.

    All systems checks are coming through OK.

    1 vote

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  15. Crash

    I am trying to load an extensive file from Solid Works. I am able to open up the exported IGS file in Photoshop and from there I export it as an OBJ so I can render it in Adobe Dimension. Dimension keeps crashing on open. We need a direct ability to open Solid Works Assemblies.

    1 vote

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. Crashs and bugs of Adobe Dimension

    I have a Mac Pro 2010, which I changed the processor, which has a recent Sapphire AMD Radeon RX 580 Pulse 8 GB GDDR5 graphics card, with 64 GB of ram, all my software works under Mojave except Adobe Dimension ... When are you going to update to make it work! Thanks in advance, Denis

    3 votes

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  17. Crash

    There appears to be a time limit on how long I can use Dimensions for on large projects as it will crash, but not close. I have no ability to force quit the program either and am left with a black box on my screen. I finally have to force restart my Mac as the machine will not restart as long as Dimensions is open (and as mentioned I can't quit it). I haven't even tried to render a large project yet, since I can't work for more than 10 minutes without the program crashing. The program does give me…

    1 vote

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  18. Correct installation message for Apple Silicon computers.

    Not a bug with the program, which I cannot install, but with the CC app and website. When I try to install Dimension I get the attached error message:

    “Dimension is not yet available for devices using Apple silicon.”

    There is a link provided which takes users to this page: https://helpx.adobe.com/download-install/kb/arm-processors.html

    That page explains why Adobe apps don’t run on Windows computers with ARM processors. This has nothing to do with Macs and very few users know that Apple Silicon is an ARM based processor.

    1 vote

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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  19. Big Sur

    Can't run the app at all. All other CC 2020/2021 apps that were updated on Monday with MAX work fine.

    Error pops up after the launch screen appears: "A problem caused the application to stop working correctly." If I choose NEW file it will crash every time.

    Tried removing the app (and all associated files) and reinstalled the previous version but still the same error happens. Tried removing that and installed 3.4 again but same problem.

    I am running it on a MacBook Pro 2018 model with the Radeon Pro Vega 20 graphics card; Big Sur public beta (current version);…

    2 votes

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  20. Crashes during render

    Generally crashes when trying to render something complex (or at least that seems to be the case. for example if i were trying to render one playing card its fine but if i had a bunch in a fan it will crash every time) My machine is according to your system requirments above the required threshold to run the program. This makes me wonder how it would run on a machine that barley makes the cut? Or if it even would.

    3 votes

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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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