Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. 2 votes

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to Open a Saved File

    I have a dilemma!
    When I open a 3D, previously saved, it no longer opens it to me (it works only with some, not all), but if the amount works.
    I was dating it under another name and it no longer works. If the amount still works.

    2 votes

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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone who is unable to open a saved file, please email us directly at tickets@adobedimension.com with the following information:

    First, double check, are you part of the Dimension beta and prerelease programs? If so, please double check that the file was NOT created with a prerelease version. The test versions of software do not have finished features in place, so the file format is not compatible with the live builds that we release.

    If the file you’re trying to open was saved in an official version of Dimension, then please send me the saved .dn scene that is having the issue. You can attach scenes under 20MB directly to your email. If the file is larger than 20MB, please upload it to a file sharing service such as Adobe Creative Cloud Files, Dropbox, WeShare, OneDrive, Google Drive, or similar.

  3. Toggle grid keyboard shortcut not working (MacOs)

    Build 3.3-20200608.r.2422-5769982
    Running on MacOS Catalina 10.15.5, MacBook Pro 15" 2019

    I can use View > Toggle Grid to turn the grid on and off. But the keyboard shortcut of Command-' doesn't seem to have any effect. I'm not sure if this is new, as I only occasionally turn the grid off, but today I needed to do that and noticed this oddity. The command key modifier does work with the tools and in other UI parts of Dimension (for example, Command-Z to undo, Command-Select to override group select.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Restart the application when rendering

    Dimensions keep crashing every time I try to render. It tells me to restart the application. I strongly believe it is not my set up, everything else works fine.
    I kinda need this program to render if I want to work with it.
    Please, check out what is happening there.

    1 vote

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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  5. .dn files gone

    Third time this has happened now. Saved my changes, shut down the computer. Next day, my .dn file simply disappeared. It's not in the trash, not in any other folder, not in the cloud. It's gone.

    macOS 10.5.5 (happened on the previous version as well)
    MacBookPro16,1
    Dimension 3.2.1

    1 vote

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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  6. Blocks in Rendering and Crashes

    Since i have updated to latest version, rendering often crashes and in some cases i have white "blocks" in the final rending (PNG or PS). Tested on Win10 and OSX.
    Same scene in previous version works fine (see renderings)
    Seems that current version is a bit buggy!?
    This is a pity because the handling has improved a lot in the new version and the rendering is double(!) so fast ...

    6 votes

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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. Not Rendering and Needs Application Restart

    Whenever I try to render something--anything!--it either needs "application restart" or it just loads everything into the memory...which then sits there...doing nothing...ever. Anyway, here is the log that it claims I should use in a bug report. I don't know what's going wrong. :(

    Just for the record, I'm using Windows 10, fully updated, and my system meets and most often beats all recommended settings for running Dimension. And yes, all drivers are up-to-date and all CC apps are up to date. Every other CC app I use works beautifully--my system can run Photoshop, Illustrator, InDesign, and Bridge ALL AT…

    10 votes

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    4 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  8. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    8 votes

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Material Import -- .mdl file not being read?

    I have an .obj, .mdl, .mtl, and a folder full of .png files that are referenced in the .mdl file. When I import the .obj file, it brings in the material, but not all of the "graphic" .png files. I have to open up each model (it's a skeleton, lots of bones!) and apply the graphic for every single model. I noticed by looking at the .mdl file, that it properly references the file locations/names for the "graphics", but doesn't use them. I'm attaching the obj, mdl and mtl files. If you want me to attach .png files, let me…

    4 votes

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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  10. Fractal interface

    Fractal interface

    A few seconds after opening dimension, the user interface turns into a fractal animation show. When I go with the mouse over the distortion, everything looks normal, but secs later, the show goes on again. In the dark an ligth theme. I have similar effects, in Premiere Pro CC and Aftereffects CC, but only in the tutorials thumbs and not animated and not over the complete surface. I mean, this starts with the new Geforce.

    System: WIN 10, i7 2600K, 32 GB Ram, Geforce RTX 2060 super (studio driver)

    1 vote

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    2 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Share 3D Scene for Review includes DELETED camera bookmarks.

    A DN file contains several camera bookmarks, over time working on the file bookmarks are deleted, updated and renamed. After saving the DN file with just two bookmarks and selecting File > Share 3D Scene for Review, the scene is uploaded to Adobe Cloud and a link provided for viewing.

    When viewing the link, the browser viewer shows old deleted camera bookmarks as well as the two bookmarks that existed in the last save.

    See screen shots attached. As you can see the DN file only has "Front" and "Back" camera bookmarks. But the browser viewer is showing 7 bookmarks,…

    2 votes

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    1 comment  ·  Collaborate / Share  ·  Flag idea as inappropriate…  ·  Admin →
  12. Unable to import Sketchup 2020 files into Dimension

    Hello, Unable to import Sketchup 2020 files into Dimension, is there a bug?

    1 vote

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

    Dimension supports Sketchup 2019 and earlier. Internally we’ve been working on updating to the Sketchup 2020 SDK which will support the latest files and this will be available in the next release.

    For now, you can export to Sketchup 2019 version to use in Dimension.

  13. Error after open old file 3D model

    When I open a large 3D old model, It gives me an error report. The log-file is attached. What can I do?

    1 vote

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    1 comment  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  14. Material Textures not working.

    Texture maps are not loading properly and is rendering all textures as flat materials. Reverting to Version 3.0 allows texture maps to load but there's no way to save my file so that it is compatible with version 3.0. Until the texture issue can be fixed please allow an option to save with an older version.

    1 vote

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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  15. don't see background image after loading

    I load a background image and it doesn't show. Drag a model onto scene and that doesn't show either

    3 votes

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  16. Rendering of Ice material in web view chrome

    I've got an issue at this address : https://assets.adobe.com/id/urn:aaid:sc:US:34b58b44-564a-4d82-9d3e-dbaa2c3e222d?view=dimension
    viewed in chrome/firefox, all my ice cubes are pure white.
    viewed in safari, the cubes looks as expected, but the page is frozen.

    I just placed the ice material inside dimension. Of course, same issue follows with Aero…

    1 vote

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. Estimating Forever

    Somehow I am not able to render 8" x 6" project in high quality setting. Either will cloud rendering works, it will run for a bit and then show an error.

    1 vote

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  18. Boolean from Blender

    Boolean modifiers applied in Blender 2.8 do not fully cross over to AD. I made a watch with holes in the arm band and AD only recognized 1 hole. On the other item with a boolean modifier it was just a shadow. Opened the obj and fbx versions in windows 3d viewer and the model looked just fine. Frustrating because I spent money on 3d materials and everything from Adobe for the program not to want to recognize modifiers.

    2 votes

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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  19. Menus greyed out

    Open Adobe Dimension, click Help, Provide Feedback - the Feedback website opens; however, most of all of the menu items under each of the menus - File, Help...etc. are now greyed out and you must Quit Dimension and Restart in order to access menus like Import, What's New, Provide Feedback, Check for update...etc.

    1 vote

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Crashing after generating UV's and importing adobe stock asset.

    Application crashes after generating UVs and importing adobe stock models. I've attached the log file.

    iMac Pro
    macOS Catalina 10.15.2
    3 GHz 10 Core Intel Xeon W
    64GB RAM
    Radeon Pro Vega 64 16GB

    1 vote

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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