Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. error upon opening application and when applying substance materials

    First time error/bug reporter here so please understand my lack of software lingo. When using Adobe Dimension I am running into two seperate bugs/errors. The first being black, pixelated areas appear in the design window area please see attached photo (randomly placed everytime application is started). Second issue being an error message (photo included) mentioning that dimension needs to restart due to an error. This message only displays when I attempt to render models with substance materials applied. Maybe I am using the substance materials incorrectly, I assumed they could be applied to models just like any other material in…

    1 vote

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shadows not rendering nor showing on preview, design looks great in design mode

    Within design mode the design looks great however when I render preview the design has no shadows showing on other items. just not that realistic.

    1 vote

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    0 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →
  3. render preview

    Ever since updating to v3, Dimension will not display anything in the Render Preview window. I'm running Windows 10 on a laptop that is only a little over 3 years old. Any thoughts on what could be causing this? Will rolling back to a previous version help?

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. The tools are very buggy it keeps switching tools on its own. WTF? 27 iMac, 24gb RAM, AMD Radeon HD 6970M 2048 MB, intel i7

    My idea is fix the damned dbugs so I can love this program... caus ei reeally REALLY weant to.

    1 vote

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  5. dolly tool cutting the objects

    when i use the dolly tool to zoom in, it cuts the objects in the lower half of the screen, it wasn't like that when i started this scene. how can i fix it so it will show the complete objects?

    2 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. .PNG file renders a lot darker and saturated than mock up lighting or .PSD

    after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.

    3 votes

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unable to open Sketchup .skp file

    When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.

    3 votes

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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Render Time jumps at 50%

    The display of the estimated speaking time jumps at about 50% from 0:01 sec (almost finished), to a higher number at over 50% and then to run towards zero. This is very confusing (especially for beginners).

    4 votes

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cameraposition 0°,y,0° at 0,y,0 crashs DN

    If you set a camera position to 0°,y,0° at point 0,y,0, the program DN (2.2.1.) collapses under MacOS 10.14.5 (MacBookPro 2012). See Screenshot.

    2 votes

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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sliders not updating

    When typing in a value manually the corresponding slider won't update.

    Sometimes the sliders also show values belonging to a previously selected object/decal.

    1 vote

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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Crash during import 3D model

    When importing a small 3D model into a larger file, the Import crashes with an error report. The log-file is attached. What can I do?

    2 votes

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Objects in Cloud Library fail to sync

    If I try to save a model into one of my own Creative Cloud Libraries the synchronization fails every time. The library 'exists' on the local machine, and is available / restores each time I run, but they do not sync between machines. I basically have two different libraries on two different machines.

    2 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    2 votes

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  14. Crashing when applying material to stock model

    New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......

    Application Retart Needed !

    log file attached...

    Macbook Pro 13" late 2011 OSX Sierra 16gb RAM

    2 votes

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  15. OBJ Import Export problem

    I have noticed that objects that are exported as OBJ and re-imported behave differently:

    Test A with objects from HEXAGON
    1. create in hexagon two dice with two colors
    2. export these cubes as OBJ file
    3. open in dimension an empty scene
    4. import the dice from hexagon = they have the right size and positions as in hexagon.
    5. export the dice again as OBJ from Dimension
    6. create an empty scene in dimension
    7. re-import the dice from step 5 = they have the right size and positions as before.

    Test B with objects in dimension only …

    1 vote

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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sticker from Illustrator

    If I use an AI file as material in DN 2.3 under MacOS 10.14.5 and move it on the object, then vertical lines appear on the right and left where a transparency should be. These are visible in the editor and in the renderer. This effect does not occur in DN 2.2.1.

    1 vote

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    1 comment  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  17. Exception during GPU Compositing Texture Updates

    Every time I attempt to render my project I get an error message saying an application error has occured which requires a restart of the program. After doing this dozens of times, uninstalling and reinstalling the software, the entire adobe suite, restarting my machine after every change, updating windows for everything, updating my GPU drivers etc, I'm still getting the same issue. I've been through 6 different Adobe operators now and I just want to render some bloody cubes with pictures on them.

    erc Error 410813ms> ASSERT FAILURE:e:\j\build-dn-win\core\components\rendercore\agfdependencies\coreopengl\agfglhelpers.cpp:2494: [ false ] GL FBO state failure
    gbl Error 410813ms>…

    1 vote

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  18. Add design to model

    I create on document with 300 dpi resolution cube, e. g. 10 x 10 x 10 cm and place on it design with size 40 x 10 cm, 300 dpi. Why Dimension place this design on 2 sides only with artafects? What i do wrong?

    1 vote

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  19. 3D scene won't rotate or move on Google Chrome

    When i upload a 3D scene with the 3D "Publish 3D Scene" feature, like the title says, it won't rotate or move when opened with Google Chrome.
    So far, it has worked with Microsoft Edge, but most people will use chrome to see this.

    1 vote

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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Graphic scale problems

    Graphic pasted onto an object doesn't match the size of the object. I have created a box in Dimension to match the sizes of a flatly box with diet created in Illustrator. When the graphic is placed there's a big bar of extra space as though the box is too big or the graphic is too small. ie the size in Dimension is not accurate to the illustrator graphic. How can I create an accurate mockup for my client when the label doesn't fit without scaling and distortion of the size. When the graphic is on the box and I…

    1 vote

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    0 comments  ·  Composition  ·  Flag idea as inappropriate…  ·  Admin →
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