Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Change default objects

    Objects that cannot be changed in their appereance regarding thickness (e.g. The thickness of the torus) are almost useless and don't make much sense... Please add parameter for thickness. Thanks

    1 vote
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      0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
    • Graphic repeating vertically with cloud render

      When rendering with Cloud Render in current Beta version.
      Here is a link to my rendered file.
      You can see the graphic repeating on the red sphere.
      https://adobe.ly/2zBkUhD

      I also attached the image.
      I'm not sure what is causing the issue but when I rendered locally it didn't reproduce the issue.

      2 votes
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        0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
      • ground plane

        Hi. In Dimensions 2.0, when I leave the ground plane checked, I get some kind of reflection in the object, the ground plane itself? I have to uncheck it for it to go away. I did not need to do that in 1.0.1. That makes it unusable.

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          0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
        • banding

          Saving out from Dimension I'm experiencing pretty bad banding, at 300dpi. What am I doing incorrectly?

          1 vote
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            0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
          • Unable to render transparent PNG's

            Hi Guys,

            I used to be able to export a model with a transparent background by going into design mode, going into environment settings and unchecking the background layer. But that does not seem to be the case anymore.
            Another thread contained a message from about 8 days ago that has a similar problem: https://feedback.adobedimension.com/forums/552559-adobe-dimension-feature-requests/suggestions/17420401-final-render-transparency .
            The model now exports with a background, irrespective of the settings that I give it.

            Hoping to hear from you soon, and thank you for a great product.

            2 votes
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              1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
            • Layers gone on Open

              Layers are gone when reopening a file that DID NOT crash.

              1 vote
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                1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
              • Layers gone

                Layers are gone on reopening after crash.

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                  0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                • Files disappearing after render is complete

                  Hello, my files are disappearing after the render is finished. It shows the render is complete. When I click "show in finder" or "open in photoshop" nothing happens. Often there is no file anywhere in the export location or my computer in general. Once a file did appear, but when I clicked it, photoshop opened to the start page and the file itself vanished from my computer. It has successfully rendered files before with the same model. I'm not sure what made it stop working.

                  1 vote
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                    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                  • viewport

                    Canvas/Viewport is a checkerboard

                    I'm on a Dell running Windows 10.
                    Processor: Intel i7 2.80GHz
                    RAM: 16 GB
                    NVIDIA GeForce GTX 1050

                    It runs fine on a co-worker's similar machine.

                    1 vote
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                      0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • 'Stuck' on a previous save

                      I spent 7 hours modelling all of my clients products into a single scene yesterday (because we don't have the option to save models in Dimension into our libraries yet). I opened up Dimension this morning to continue my work and noticed that the most recent product was missing.

                      I kicked myself and assumed that I must not have saved after modelling the most recent product. So I re-imported the model, scaled and textured it so everything was back where it should be.

                      I then hit save 3 times in an attempt to not make the same mistake again and…

                      1 vote
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                        0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
                      • Items don't import - only 'Loading'

                        Dimension opens fine, but when I try and place anything (object, lighting, etc), I just get the 'Loading' bar, and nothing ever happens. I've tried restarts, etc. Nothing helps.

                        System specs:
                        OS: Windows 10 Pro (x64)
                        CPU: i7-4790 @3.6GHz
                        Memory: 16gb
                        GPU: AMD Radeon HD 5450 - 1gb

                        4 votes
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                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Dimension crashes the first time I open a file but not the second time

                          Hello,
                          The prerelease version of Dimension crashes often when I open some of my files for the first time. The problem disappears when I launch again the program: I can open the same files without problem.
                          Regards,
                          Emmanuel PEPIN

                          1 vote
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                            0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                          • My decal is inside the model! (2)

                            Hello,
                            Here's another problem with a decal. I placed the label on a glass object. As you can see, the label has the same reflective properties as glass ... As if it were inside the glass.
                            This time it is not a problem of inversion of normals (I found how to put them back on the right side with my CAD software)
                            Regards,
                            Emmanuel

                            1 vote
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                              0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                            • My decal is inside the model!

                              Hello!
                              I bought a Dimension compatible OBJ wine bottle on www.waldemar-art.com.
                              All was fine before i added a decal on the bottle:
                              it was displayed upside down on the inside of the bottle glass!
                              Do you know how i can put it on the right face?
                              Regards,
                              Emmanuel

                              1 vote
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                                needs more info  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                              • Turquoise Glass Density Problem

                                Hi there,
                                I just find out today that the default density of Turquoise Glass was set to 1, making it looks like a piece of cheap plastic.
                                Most of the glass-like materials have very low density (0.1 for tan glass, 0.05 for ice, 0 for damaged glass, etc).
                                Cheers,
                                Yichen

                                1 vote
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                                  0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                                • Environment Light Crashing During Import

                                  I am trying to import an image to Adobe Dimension, thought the Environment Light panel, but it keeps crashing the app with the message: A problem caused the application to stop working correctly.

                                  Attached the image I am trying to use.

                                  1 vote
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                                    5 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →

                                    There is a fix in place for the crash on our side and we’ll deliver that in a bug fix patch soon. In the mean time please be sure your images meet the minimum size: 300 pixels wide by 184 pixels tall

                                  • Unable to Save / Deletes Saved File

                                    I've had this happen twice now.

                                    A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.

                                    I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…

                                    1 vote
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                                      5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                      We have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).

                                      We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:

                                      DimensionGPUProfiler.log
                                      Dimension.log

                                      And they are located here:

                                      Mac: ~/Library/Logs/Adobe/
                                      Win: ~\username\appdata\local\Adobe\Dimension

                                      If you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.

                                    • Glow Slider Value and Input Field are Inconsistent

                                      When applying the base Glow material the intensity comes in at 5, but adjusting the slider or inputting any value over 1 gives a maximum value of 1.

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                                        planned  ·  3 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Imported model missing textures

                                        When importing a model that should have images with it the textures are missing in Dimension.

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                                          0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

                                          In order to import textures you must have several files:
                                          - the .obj file contains the meshes
                                          - the .mtl file which contains the material data
                                          - and the textures files (.jpg/.png) which are the images.

                                          The .obj and .mtl file must be in the same directory when you import the file. The .mtl file must be properly pointing to the local file paths for the textures.

                                          For anyone experiencing issues importing a model with textures please send the files you’re importing to tickets@adobedimension.com and we can take a look.

                                        • Grey stroke around model, when rendering with transparent background?

                                          I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

                                          Here's an image showing what I mean, I filled in the background black to make it easier to spot.

                                          1 vote
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                                            0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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