Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Graphic replacement bug

    When creating a model with several sides, the replace graphic function has a bug- when selecting different sides of the rectangle, I will replace the front graphic, then move to the next graphics on the side, hit REPLACE, and then it opens up the front side, rather than one of the sides. This happens on my coworkers Dimension program as well, and on my other desktop, so it is not isolated to just a single computer. The only way to replace the other side graphics is to QUIT dimension, then reopen the application and replace the graphic.

    1 vote
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    0 comments  ·  Composition  ·  Flag idea as inappropriate…  ·  Admin →
  2. Files not opening

    This happens to me every time I go to open a file. Ill work on a project , save in dimension format (.dn) Come back to open it and I get error. Then have to start projects from scratch. Happens all the time. Ive uninstalled and installed the latest version of dimension 4.0 and this still happened. I went to download the latest fix Fix 3.4 and it only made my software worse. So went back to 4.0

    1 vote
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  3. error fetching credits

    This has happened before and I can't remember what I had to do to fix it. Can't cloud render as it says "error fetching credits" and it would seem that it's because I'm not logged in. But I am logged in to adobe CC but dimension 'helpfully' tells me "You're not logged in" but DOESN'T TELL ME HOW TO LOG IN TO DIMENSION. Thanks.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Crashes during render

    Generally crashes when trying to render something complex (or at least that seems to be the case. for example if i were trying to render one playing card its fine but if i had a bunch in a fan it will crash every time) My machine is according to your system requirments above the required threshold to run the program. This makes me wonder how it would run on a machine that barley makes the cut? Or if it even would.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  5. A problem caused the application to stop working properly

    We've been working on a pretty detailed and bought 3d-model (fbx and obj). Imported in Adobe Dimension, started adjusting materials and colors and everything worked fine.

    When we wanted to continue a day later, the file will open but gives this error "A problem caused the application to stop working correctly." Anything we can do? We already updated macs, and even added more memory into them. Is this a bug?

    4 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  6. Não está renderizando nem aparecendo o render preview

    Quando eu click para renderizar (aplicar acabamento) ou no Render Preview ele simplesmente trava

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. Não está renderizando nem aparecendo o render preview

    Quando eu click para renderizar (aplicar acabamento) ou no Render Preview ele simplesmente trava

    0 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  8. Cannot interact with Start screen v3.3

    To save time, I'm copying the relevant info from my forum post.

    On my Mac Pro, I've installed Dimension 3.3, and it's completely unusable. As is demonstrated in my attached screen capture:

    No links can be clicked.
    The scrollbar doesn't work.
    Can't access promoted content.
    Can't open a document.
    Can't create a document.
    Window does not properly scale.
    Dimension will not close using the window controls, or through Cmd + Q. A Force Quit is required.

    1 vote
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  9. Figure out duplication. Shouldn't be breaking the app.

    Simple duplicate of a cube. Duplication has always crashed this app.

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  10. Dimension Icons/Photos Glitching

    Does anyone know why this is occurring? I have an extremely powerful PC so I'm not sure what could be causing it!

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Toggle grid keyboard shortcut not working (MacOs)

    Build 3.3-20200608.r.2422-5769982
    Running on MacOS Catalina 10.15.5, MacBook Pro 15" 2019

    I can use View > Toggle Grid to turn the grid on and off. But the keyboard shortcut of Command-' doesn't seem to have any effect. I'm not sure if this is new, as I only occasionally turn the grid off, but today I needed to do that and noticed this oddity. The command key modifier does work with the tools and in other UI parts of Dimension (for example, Command-Z to undo, Command-Select to override group select.

    1 vote
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  12. Dimension 3.3 still doesnt work on Mac Pro 2010, 12 Core, x5690, 96GB DDR3 1333 MHz ram with RX580 8GB GPU

    Dimension 3.3 still doesnt work on Mac Pro 2010, 12 Core, x5690, 96GB DDR3 1333 MHz ram with RX580 8GB GPU

    1 vote
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  13. .dn files gone

    Third time this has happened now. Saved my changes, shut down the computer. Next day, my .dn file simply disappeared. It's not in the trash, not in any other folder, not in the cloud. It's gone.

    macOS 10.5.5 (happened on the previous version as well)
    MacBookPro16,1
    Dimension 3.2.1

    1 vote
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  14. Rendering Crash

    Same here! Once I click on " render preview " it stops running at approx 50% and nothing more is working except the menu where I can search for help.

    If I "render" than the same model stays forever no matter if I have a new one finished. Not possible to render the new one but taking full credits on the same one. So credits are gone and no way to render the new project unless I close and restart the program.

    How to work or create a workflow when it crashes every time I want to see in the…

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to Open a Saved File

    I have a dilemma!
    When I open a 3D, previously saved, it no longer opens it to me (it works only with some, not all), but if the amount works.
    I was dating it under another name and it no longer works. If the amount still works.

    2 votes
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone who is unable to open a saved file, please email us directly at tickets@adobedimension.com with the following information:

    First, double check, are you part of the Dimension beta and prerelease programs? If so, please double check that the file was NOT created with a prerelease version. The test versions of software do not have finished features in place, so the file format is not compatible with the live builds that we release.

    If the file you’re trying to open was saved in an official version of Dimension, then please send me the saved .dn scene that is having the issue. You can attach scenes under 20MB directly to your email. If the file is larger than 20MB, please upload it to a file sharing service such as Adobe Creative Cloud Files, Dropbox, WeShare, OneDrive, Google Drive, or similar.

  17. Undo Function Isn't Working

    Open a saved Dimension file, make edits and then unable to undo edits.

    CMND + Z and going to the dropdown menu won't revert the changes. This only happens in saved files, when I make a new document I'm able to undo changes but if I save > close > open for editing the undo function doesn't work.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Unable to import Sketchup 2020 files into Dimension

    Hello, Unable to import Sketchup 2020 files into Dimension, is there a bug?

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

    Dimension supports Sketchup 2019 and earlier. Internally we’ve been working on updating to the Sketchup 2020 SDK which will support the latest files and this will be available in the next release.

    For now, you can export to Sketchup 2019 version to use in Dimension.

  19. GPU Rendering doesn't work

    Rendering via CPU works fine, albeit slowly. Rendering via GPU causes a crash within a few seconds of starting the process. Logs attached in hopes that they'll help future updates.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  20. Restart the application when rendering

    Dimensions keep crashing every time I try to render. It tells me to restart the application. I strongly believe it is not my set up, everything else works fine.
    I kinda need this program to render if I want to work with it.
    Please, check out what is happening there.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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