Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Smart Decal Wrapping

    Wrapping decals, I'm trying to wrap a label around a cylinder or even the jar model and its doing this

    15 votes
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    planned  ·  0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  2. Bugged Taskbar Icon

    Taskbar icon has a black line through it....
    I am running Win 10, Version 1703, Build 15063.786
    Has been that way since i installed it.

    5 votes
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    6 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all! Unfortunately we haven’t had any luck in fixing this issue so far. I’m wondering if everyone can let me know what version of Windows you’re using?

    To find your exact version please open the Start Menu type “winver” and press enter. The full version and build number would be useful!

  3. Dimension CC does not work on Mac Pro 5.1

    macOS Mojave 10.14.3
    Mac Pro 5.1 (mid 2012)
    SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

    Only the start screen appears, on it the message "Loading application ..." and nothing more. I uninstalled and reinstalled the app, but it did not help. What is going on?

    3 votes
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    2 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

    The issue with older macs not launching Dimension correctly came up when we introduced our new rendering engine which has specific instruction sets that aren’t supported on older macs. We weren’t able to get enough information to fix it before so the newest build has more information in our logging system. If you can get the latest version from Prerelease and send your DimensionGPUProfiler.log file to me at tickets@adobedimension.com that’s the most helpful!

    https://www.adobeprerelease.com/

    If you’re not already a member, you can join the Adobe Prerelease program on that website then request access to Dimension.

  4. nothing displayed

    when I create new and enter the main page, there are items and buttons but no canvas is diplayed

    3 votes
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  5. Model renders with black edges

    For some reason my low poly figurine rendered with some black edges. Kept tweaking the model, but I can't get it fixed.

    3 votes
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    3 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. error rendering at 99%

    Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

    I tried the cloud render and that's where the error icon popped up (without saying what the issue is). Any ideas on what I can do differently?

    I added in JPG textures that are around 7mb, i deleted them and it still wouldnt' finish.

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. Dont save if Dimensions gets overloaded and needs to shut down, it will corrupt your file.

    I was working on a file and I think I overloaded the program. I duplicated several items and the program froze up. As it was closing, it asked me if I wanted to save which was pretty stupid because I saved the file corrupted it seems.

    2 votes
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  8. Imported model missing textures

    When importing a model that should have images with it the textures are missing in Dimension.

    2 votes
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

    In order to import textures you must have several files:
    - the .obj file contains the meshes
    - the .mtl file which contains the material data
    - and the textures files (.jpg/.png) which are the images.

    The .obj and .mtl file must be in the same directory when you import the file. The .mtl file must be properly pointing to the local file paths for the textures.

    For anyone experiencing issues importing a model with textures please send the files you’re importing to tickets@adobedimension.com and we can take a look.

  9. Negative Scale on Textures

    For me it's a bug and not a missing feature, but the scale value of a texture can't be negative.

    It's a pity because some time when you want to mirror the texture it's easier to scale to -x instead of generating a mirrored image or editing the 3D model.

    2 votes
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    under review  ·  0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Material Property disappears and only appears after I relaunch Dimension

    Hi there,

    When I import some procedurals materials (.sbsar) the properties on the right panel doesn't show : even the basic properties like "Offest" and "Repeat" properties are gone !

    I have to save my project, relaunch Dimension then I have all my properties back to tweak.

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  11. Rendering artifacts

    When an object with Glow is partially embedded in another object, it seems to cause an error in the render-- I'm getting a handful of blank pixel blocks near where the objects meet.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  12. White box error when rendering

    I can't show the whole render since it contains sensitive client information, but recently I've been having this error when rendering. A 1 inch box wont render and will export as a white box. Does anyone know how to fix this? Thanks!

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  13. Space between left & right side (picture) on a round object.

    When i put a picture on the Model (outside) the is allways a small space (you can see the background)from bottom to top.

    How can i scale the picture on the object without the small space?

    Is it possible to make the picture overlapping on the object(right ans left side of the picture)?

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Low Res render fail with transparent PDF

    I included a PSD file that was transparent, when i rendered in low quality it did this weird crop where it rendered it and then applied the whole render INTO a portion of the item. I started a new file, redid all my steps and same error. While it was rendering (and in render preview) it looked normal, it was just the final output that was odd.
    I fixed it by switching to medium res output, it then output fine.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  15. dimension

    Hiding the output size availability after you've made a new document means you can't readily change it. From memory it used to be under environment. A bit of a fundamental that one...

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Publish 3D Scene // White texture glow

    I love the 3D Publish tool, however, when I have a white object in the scene and the environment light turned on, it becomes blurry. The white objects always look like they are glowing except for a few spots. I am using a skp. model.

    Is there a way to correct this for the published 3D scene?

    1 vote
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    0 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  18. Dimension Compatibility

    Guys this is getting increasingly frustrating.

    I cannot get Dimension V2 to work open on my Mac because I am not on Mojave. Why can Adobe not allow Dimension to be supported while using High Sierra? I have multiple Mac Pros used for visual effects and post and will never go to Mojave due to its instability.

    I know Adobe was to have removed the hardware limitations but this is now going on for months.

    My spec:

    Mac Pro Mid 2012 12 2.0Ghz 6 core x 2
    64 gig RAM
    GTX 780Ti GPU
    2 x SSD's (boot and Scratch)
    4…

    1 vote
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  19. error rendering at 99%

    Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

    I tried the cloud render and that's where the error icon popped up. Any ideas on what I can do differently?

    I added in JPG textures that are around 7mb, i tried deleting them to no avail. I'm attaching the file here to see if you know what it could be. Thanks in advance

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  20. Dimension crashes when copying an element

    Dimension crashes when I try to copy an existing element.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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