Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Model renders with black edges

    For some reason my low poly figurine rendered with some black edges. Kept tweaking the model, but I can't get it fixed.

    2 votes
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      1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

      We’ve identified that there are some issues with normals and smoothing in some situations but we don’t have a resolution for this yet. We’ll continue to investigate!

      For anyone who experiences issues with their models rendering partially black please e-mail the file to tickets@adobedimension.com with a description and a link to this forum.

    • Blank Render Preview or Render Mode

      When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

      1 vote
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        1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

        For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

        1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

        2. Please try updating your video card drivers. Often fixes graphical issues.

        3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

        DimensionGPUProfiler.log
        Dimension.log

        Which can be located here:

        Mac: ~/Library/Logs/Adobe/
        Win: ~\username\appdata\local\Adobe\Dimension

        Crash Logs
        Mac: ~/Library/Logs/DiagnosticReports/
        Win: LOCALAPPDATA\CrashDumps

      • Grey stroke around model, when rendering with transparent background?

        I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

        Here's an image showing what I mean, I filled in the background black to make it easier to spot.

        1 vote
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          0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
        • rectangular decal on a round asset gets squeezed at edges

          rectangular image on a round asset gets squeezed at edges
          Making a ball, inserting a rectangular image as decal (2310x248px) makes the edges of the decal squeeze so the middle is far higher than the edge of the decal.

          1 vote
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            under review  ·  0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
          • Broken CC Libraries search filtering

            In the CC Libraries panel, search for "round serving plate" with both Models and Photos selected as filters. NO results are returned. Select only the "Models" filter and 1 model appears. Select only the Photos filter, and dozens of images appear. I would expect both models AND photos to appear when both filter choices are selected.

            Curiously, searching for "bottle" with both Models and Photos selected returns a bunch of models, no photos. But selecting only Photos returns a bunch of photos, as expected.

            The filter behavior is incorrect and inconsistent.

            1 vote
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              0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
            • Negative Scale on Textures

              For me it's a bug and not a missing feature, but the scale value of a texture can't be negative.

              It's a pity because some time when you want to mirror the texture it's easier to scale to -x instead of generating a mirrored image or editing the 3D model.

              2 votes
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                under review  ·  0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
              • Library Titles Using Strange Characters

                Creative Cloud Libraries titles are un-readable.
                Appear to be displaying in wrong font. I use other Adobe products (InDesign, Illustrator, Photoshop) and do not have this issue.

                1 vote
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                  0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
                • locks up when importing 3d obj files

                  Dimension (all builds) locks up when importing certain 3d models (obj files)... no error message is given and you have to force windows to close the software.

                  example obj that has this effect is the free crawler obj from NASA
                  https://nasa3d.arc.nasa.gov/detail/crawler

                  work around for this case is to open crawler in Photoshop and export as a wavefront obj

                  1 vote
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                    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                  • Shadow is brightening background image instead of darkening

                    The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

                    1 vote
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                      2 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                    • Imported model missing textures

                      When importing a model that should have images with it the textures are missing in Dimension.

                      1 vote
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                        0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

                        In order to import textures you must have several files:
                        - the .obj file contains the meshes
                        - the .mtl file which contains the material data
                        - and the textures files (.jpg/.png) which are the images.

                        The .obj and .mtl file must be in the same directory when you import the file. The .mtl file must be properly pointing to the local file paths for the textures.

                        For anyone experiencing issues importing a model with textures please send the files you’re importing to tickets@adobedimension.com and we can take a look.

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