Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Stuck on Start Screen

    I've downloaded Adobe Dimension, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.

    99 votes
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    256 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hello all! Apologies with the resurgence of this issue for Dimension 3.2. For anyone experiencing being stuck on the start screen for Dimension 3.2, please send us your Dimension.log file!

    DimensionGPUProfiler.log
    Dimension.log

    You can locate these here:

    Mac : ~/Library⁩/Logs⁩/Adobe/Dimension.log⁩
    Win: ~\username\appdata\local\Adobe\Dimension

    You can send to tickets@projectfelix.uservoice.com

  2. Canvas is Blank Gray

    The objects do not appear, they look as if they are invisible

    42 votes
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    147 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →

    We realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.

    Try updating your video card drivers. Often this is enough to get it working.

    We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!

  3. Unable to Open a Saved File

    I have a dilemma!
    When I open a 3D, previously saved, it no longer opens it to me (it works only with some, not all), but if the amount works.
    I was dating it under another name and it no longer works. If the amount still works.

    2 votes
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone who is unable to open a saved file, please email us directly at tickets@adobedimension.com with the following information:

    First, double check, are you part of the Dimension beta and prerelease programs? If so, please double check that the file was NOT created with a prerelease version. The test versions of software do not have finished features in place, so the file format is not compatible with the live builds that we release.

    If the file you’re trying to open was saved in an official version of Dimension, then please send me the saved .dn scene that is having the issue. You can attach scenes under 20MB directly to your email. If the file is larger than 20MB, please upload it to a file sharing service such as Adobe Creative Cloud Files, Dropbox, WeShare, OneDrive, Google Drive, or similar.

  4. SVG und AI Materials have different colors

    I created a simple graphic in Illustrator and saved it as an AI file and SVG. If I now place this as material on an object, a clear color difference is noticeable, even though the files show the same motif. It doesn't matter whether I use RGB or CYMK in Illustrator.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
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