Stuck on Start Screen
I've downloaded Adobe Dimension, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.
Hello all! Apologies with the resurgence of this issue for Dimension 3.2. For anyone experiencing being stuck on the start screen for Dimension 3.2, please send us your Dimension.log file!
You can locate these here:
Mac : ~/Library/Logs/Adobe/Dimension.log
You can send to firstname.lastname@example.org
Same on OSX 10.12.1
Dual Xenon 5680
AdminFulvio Cervone (helper, Dimension) commented
Could you please add your video card and OS?
Some of you did post some info, that is really helpful.
Per-Håkan Jansson commented
Same here. Tryed it on 2 different computers, ( workstations ) the problem remains.
Windows 10 pro
264GB M2 SSD
Nvidia Quadro k5200
Eric Antony Nyberg commented
Same issue, Blue wheel if either button is clicked. Video plays though.
Windows 10 Pro
Intel® Core™ i7-4710HQ
NVIDIA® GeForce® GTX 970M
16GB DDR3L 1600MHz
128GB SSD x 3 RAID 0 + 1TB HDD (7200RPM)
Same problem here for me too. Any suggestions Adobe
Floyd S commented
In addition I also have no Minidump directory. I tried creating one in C:\Windows but did not solve problem. The program does nothing when you select New Project or Start a Guided Tour. The main menu items are all greyed out except New, Open but they don't work either
Floyd S commented
I am having the same issue
I chatted with support. I also have no minidump file. Using Windows 10. Perhaps I can get a link
Guilherme Colossi commented
same as me
Andy Engelkemier commented
Same problem here:
Windows 10 Pro (US)
512GB M.2 SSD
nVidia GTX Titan X (through thunderbolt 3 dock by Razer. Actual GPU is 970M but disabled)
Laptop monitor is 4K, but I have that disabled while docked and am running 2 screens at 1920x1200
Most software like this Usually asks about unblocking something on the firewall. Similar software being Keyshot, Bunkspeed, Rhino using Neon, Blender, 3dsMax. Those are the only one's I've used here.
This did not ask.
The software hangs if I do anything other than watch a movie.
Also, the dump files don't say anything specific to felix, so I'm not sure which one(s) would be needed for Jeanette.
Feel free to contact me about that though. I'd love to help with the project if I can.
Catherine Anastasia commented
I am running OS Sierra 2.8GHz intel Core i5 with 8GB memory
This is happenning to me too. It just hangs... just nothing happen.
Theres nothing created or modificated today on Minidump folder.
Windows 10 Home Single Language
nVidia 930M 4GB
FullHD with TouchScreen display
Dan Goldwasser commented
This happens to me as well, as soon as I try to create a new project. I have no Minidump folder as well.
I launch Felix, then go to File>New or click the 'create new project' button on the splash screen. Same hanging behavior in both cases. Minidump folder appears empty. Running windows 10 on surface book with performance base. Thanks for your help here.
Does this happen as soon as you create the new project or after taking an action? Can you please post your system information and the Felix diagnostic log? It should be located at:
All system requirements are met or exceeded