Stuck on Start Screen
I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.
We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.
Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.
At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.
At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.
I launch Felix, then go to File>New or click the 'create new project' button on the splash screen. Same hanging behavior in both cases. Minidump folder appears empty. Running windows 10 on surface book with performance base. Thanks for your help here.
Does this happen as soon as you create the new project or after taking an action? Can you please post your system information and the Felix diagnostic log? It should be located at:
All system requirements are met or exceeded