Bug Request Details

Stuck on Start Screen

I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.

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Nore shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

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  • Lyle Miller commented  ·   ·  Flag as inappropriate

    OS10.11.6
    MACPRO 3.33 GHz 6-Core Intel Xeon
    16 GB 1333 MHz DDR3 ECC
    VIDIA GeForce GTX 680 2048 MB
    CUDA and Open GL4.2

    I run Strata3D no problem.
    Want to use Felix .20, hope you can fixitsoon!!
    Spinning ball is all I get after viewing the Felix promo video.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same here. Really chompin' at the bit to work with this application.. Endless blue spinny beachball next to my pointer once I click "get started" Remember when beach balls were a universal symbol of fun? This is not fun.

    Mac OS Sierra 10.12.4
    2 x 2.66 GHz 6-Core Intel Xeon
    48 GB 1333 MHz DDR3
    ATI Radeon HD 5870 1024 MB

  • Jen commented  ·   ·  Flag as inappropriate

    I was so excited to see the update, and finally be able to try this software out. Unfortunately the 0.2.0 version of Project Felix is still stuck at start screen. :-(
    Hope you figure out the mac bugs soon.

    Mac Pro
    OSX El Capitan
    2 x 2.93 GHz 6-Core Intel Xeon
    64 GB 1333 DDR3 ECC
    ATI Radeon HD 1024 MB

  • Captn Tilly commented  ·   ·  Flag as inappropriate

    Same problem like before.
    I can only see the start screen and after this I can do nothing. Including do stop the Programm.

    iMac
    Prozessortyp: Intel Core i5
    2,8 GHz
    L2-Cache (pro Kern): 256 KB
    L3-Cache: 8 MB
    Speicher: 12 GB

  • Matt Huntington commented  ·   ·  Flag as inappropriate

    The upgraded 0.2.0 version of Project Felix does not work for me either :(

    Mac Pro 5,1
    OSX El Capitan 10.11.6
    2 x 3.46 GHz 6-Core Intel Xeon
    64 GB 1333 DDR3 Ram
    GeForce GTX 770 4096 MB with CUDA Enabled
    1 TB SSD
    4 TB Scratch Disks

  • Jeff Korzeniowski commented  ·   ·  Flag as inappropriate

    Wont load for me either.. Mac Pro 5,1-mid 2012, 2x6core 2.4, 40gigs,PCIe SSD Radeon HD 5870-1gig. was so excited to see this and to not even open was such a disappointment. Want to try this seems to be an awesome start to an amazing idea

  • Anonymous commented  ·   ·  Flag as inappropriate

    I can't load either. Not sure why it is posted on Creative Cloud. This program is not ready for prime time.

  • Joel MMCC commented  ·   ·  Flag as inappropriate

    My issue is slightly different. I can now Create a New Project, but can’t do anything with it once I do. If I drag any standard Library Model, even a simple Plane or Tetrahedron (which, at a mere four vertices, should be the simplest shapes available) into the scene, I get “Loading…” which remains even if I leave it running all weekend. Spinning cursor, will not respond to clicking the “Close” box nor “File → Quit” and the only way to exit (short of rebooting the system) is to do “End Task” in Windows Task Manager.

    • Project Felix version: 0.2.0 (2017 release)
    • OS Version: Windows 10 x64 “Anniversary Update” (version 1607 build 14393.953)
    • Processor: Intel® Core™ i3 CPU 540 @ 3.07 GHz
    • Memory/RAM: 8GB
    • Graphics Card/VRAM: ATI Radeon HD 4600 / 1024 MB dedicated, 3840 MB shared, 4864 MB total

  • Sam G commented  ·   ·  Flag as inappropriate

    System Info
    - Project Felix Version: 0.2.0
    - OS/Version: 10.12.4 macOS Sierra
    - Processor: 2 x 2.66 GHz 6-Core Intel Xeon
    - Memory/RAM: 24 GB 1333 MHz DDR3
    - Graphics Card/VRAM: ATI Radeon HD 5870 1024 MB

  • Brian Steffes commented  ·   ·  Flag as inappropriate

    System Info
    - Project Felix Version --- 2.0
    - OS/Version-----10.12.3 Mac Sierra
    - Processor-------2 x 2.4 GHz Quad-Core Intel Xeon
    - Memory/RAM-------50 GB 1066 MHz DDR3
    - Graphics Card/VRAM-----NVIDIA GeForce GTX 960 4096 MB

  • Karsten Rose commented  ·   ·  Flag as inappropriate

    Same problem like before. I see only the start screen and after this I can do nothing. Including do stop the Programm. Mac OSX 10.11.16 32GB Ram, Nvidia Quadro 4000, 2x2,8 GHz

  • Marc L commented  ·   ·  Flag as inappropriate

    System Info
    - Project Felix Version: 0.2.0
    - OS/Version: macOS Sierra 10.12.3
    - Processor: 2.8Ghz Intel Core i5
    - Memory/RAM: 16GB 1333 MHz DDR3
    - Graphics Card/VRAM: ATI Radeon HD 5750 1024MB

  • Jay B commented  ·   ·  Flag as inappropriate

    System Info
    - Project Felix Version: 0.2.0
    - OS/Version: 10.12.3
    - Processor: 2 x 2.4 GHz 6-Core Intel Xeon
    - Memory/RAM: 64 GB 1333 MHz DDR3
    - Graphics Card/VRAM: NVIDIA GeForce GTX 980 Ti 6144 MB

  • Manny commented  ·   ·  Flag as inappropriate

    Same problem here Im on a Mac. The app hasn't worked since I dowloaded it back in December. I can't check what version it is. I just get the spinning ball and have to force quit the app. On a separate issue Ive been plagued with an error in Photoshop CC 2017 not allowing me to download and free projects. Adobe whats Up ???? Wheres the customer service and support gone.

    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: 6-Core Intel Xeon
    Processor Speed: 3.33 GHz
    Number of Processors: 1
    Total Number of Cores: 6
    L2 Cache (per Core): 256 KB
    L3 Cache: 12 MB
    Memory: 32 GB
    Processor Interconnect Speed: 6.4 GT/s
    Boot ROM Version: MP51.007F.B03
    SMC Version (system): 1.39f11
    SMC Version (processor tray): 1.39f11

    NVIDIA GeForce GTX 680:

    Chipset Model: NVIDIA GeForce GTX 680
    Type: GPU
    Bus: PCIe
    Slot: Slot-1
    PCIe Lane Width: x16
    VRAM (Total): 2048 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x1180
    Revision ID: 0x00a2
    ROM Revision: 3731
    Metal: Supported
    Displays:

  • mike commented  ·   ·  Flag as inappropriate

    Same here, after upgrade to 0.2.0 still nothing works. OSX 10.11.6, Mac Pro 2,66 GHz Quad-Core.

  • FelixT commented  ·   ·  Flag as inappropriate

    Felix upgrade to version 0.2.0 does not work :(
    The program will stuck at the start screen. If I want to close a program I have to use Force quit.

    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: Quad-Core Intel Xeon
    Processor Speed: 3,2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Processor): 256 KB
    L3-Cache: 8MB
    Memory: 32 GB

    macOS Sierra 10.12.3

  • Scott commented  ·   ·  Flag as inappropriate

    Still stuck on start screen on Mac Pro, MacBook Pro works fine through!

    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: 6-Core Intel Xeon
    Processor Speed: 2.66 GHz
    Number of Processors: 2
    Total Number of Cores: 12
    L2 Cache (per Core): 256 KB
    L3 Cache (per Processor): 12 MB
    Memory: 64 GB
    Processor Interconnect Speed: 6.4 GT/s
    Boot ROM Version: MP51.007F.B03
    SMC Version (system): 1.39f11
    SMC Version (processor tray): 1.39f11
    Serial Number (system): YM04000GGWR
    Serial Number (processor tray): J503705BJBH8B
    Hardware UUID: C94C1E3E-DE99-5B3E-A111-80D9319B4EC3

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