Bug Request Details

Stuck on Start Screen

I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.

83 votes
Sign in Sign in with Adobe ID
Signed in as (Sign out)

We’ll send you updates on this idea

Nore shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

243 comments

Sign in Sign in with Adobe ID
Signed in as (Sign out)
Submitting...
  • Robert commented  ·   ·  Flag as inappropriate

    Felix upgrade to version 0.2.0 does not work :(
    The program will stuck at the start screen. If I want to close a program I have to use Force quit :(

    Model Name: Mac Pro
    Model Identifier: MacPro3,1
    Processor Name: Quad-Core Intel Xeon
    Processor Speed: 2,8 GHz
    Number of Processors: 2
    Total Number of Cores: 8
    L2 Cache (per Processor): 12 MB
    Memory: 12 GB
    Bus Speed: 1,6 GHz
    OS X El capitan

  • John Inman commented  ·   ·  Flag as inappropriate

    Sorry to say the upgrade did NOT work :-(

    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: 6-Core Intel Xeon
    Processor Speed: 2.66 GHz
    Number of Processors: 2
    Total Number of Cores: 12
    L2 Cache (per Core): 256 KB
    L3 Cache (per Processor): 12 MB
    Memory: 14 GB
    Processor Interconnect Speed: 6.4 GT/s
    Boot ROM Version: MP51.007F.B03
    SMC Version (system): 1.39f11
    SMC Version (processor tray): 1.39f11

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi, Jeanette
    Yes, it was; the 0.20 version... So then, I´ve uninstall, and install again (twice), and continue the same thing. I can see the first blue screen Project Felix, then the pink wellcome, I clic Get Started and the blue loading circle appears.... without do anything more. Also, I can´t see the version when i click at about Project Felix.., also i can´t quick.. i´ve tu force...
    thanks.

    OS X El Capitain
    Mac Pro (Mid 2010)
    2,8 Ghz Quad-Core
    8 Gb 1066 Hz DDR ECC
    ATI Radeon HD 5770 1024 MB

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi
    Today i´ve update de the version and i continue have the same problem like the older...

    OS X El Capitain
    Mac Pro (Mid 2010)
    2,8 Ghz Quad-Core
    8 Gb 1066 Hz DDR ECC
    ATI Radeon HD 5770 1024 MB

  • Metin commented  ·   ·  Flag as inappropriate

    Hi Jeanette, it's March 26th, 2017 today... I can't create a new document in Felix, stuck on start screen. You guys gave up on the app or still trying to fix it?

  • Antonio commented  ·   ·  Flag as inappropriate

    At this point, still doesn't work on Mac - it hangs at main screen. Neither "Create a New Project" or "Start a guided tour" seem to work...

    Sierra 10.12.3
    Mac Pro (Mid 2012)
    3,33 GHz 6-Core Intel Xeon
    24 GB 1333 MHz DDR3
    ATI Radeon HD 5770 1024 MB

  • Michael Richards commented  ·   ·  Flag as inappropriate

    Felix stems from Latin and is supposed to mean "favored by luck." So, in this case I guess you're lucky if you can ever get Adobe's Felix to actually work. They have some exceptionally bright people at Adobe. This must be awfully embarrassing to them. I've run into ridiculous problems in Bridge as well.

  • Cathy commented  ·   ·  Flag as inappropriate

    So we haven't received any updates from admin for almost a month. Wondering if a new version will be released soon? I've been dying to try this since AdobeMax.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Here's another machine with the same issue :

    Sierra 10.12.3 (16D32)
    Adobe Creative Cloud Versione 3.9.1.335

    2,83 GHz Quad-Core Intel Xeon
    NVIDIA GeForce GTX 970 4095 MB
    6 GB 800 MHz DDR2 SDRAM

  • Anonymous commented  ·   ·  Flag as inappropriate

    Same issue, diferente machine:
    OS X El Capitain
    Mac Pro (Mid 2010)
    2,8 Ghz Quad-Core
    8 Gb 1066 Hz DDR ECC
    ATI Radeon HD 5770 1024 MB

  • Volker Lutz commented  ·   ·  Flag as inappropriate

    Same issue as Michael Richards, but different machine.

    iMac 27" Mid-2010
    2,8 GHz Intel Core i5
    24 GB DDR3
    ATi Radeon HD 5750 1024MB

    If you need further information, feel free to contact.

  • Michael Richards commented  ·   ·  Flag as inappropriate

    Yep, I'm having the same problem on my 12-core MAC pro. "Welcome to Project Felix" comes up and then no matter whether I select "Create a New Project" or "Stare a Guided Tour" I simply get this arrow and a little 2-toned blue beach ball that spins ad infinitum.

Feedback and Knowledge Base