Stuck on Start Screen
I've downloaded Adobe Dimension, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.
Hello all! Apologies with the resurgence of this issue for Dimension 3.2. For anyone experiencing being stuck on the start screen for Dimension 3.2, please send us your Dimension.log file!
You can locate these here:
Mac : ~/Library/Logs/Adobe/Dimension.log
You can send to email@example.com
Hehe yeah, it's early days for us. We have a ton of performance improvements that we're working on with them right now. Vray itself is fast but it's all about implementation. Now that it's working it's time to bring it to the quality and speed you should expect from a brand new Adobe app.
We only support .obj at the moment but we'll be expanding the list of supported file formats. The ones we're considering at the top of the list are .fbx, and .dae, but there's a wide list we're considering. You can find ideas for all of those with the search and vote on the ones you'd like for your projects.
Andy Engelkemier commented
Isn't it just older macs? I mean, if someone is rendering on an imac, it's probably just time to leave that person in the dust. You shouldn't expect to do this type of work on any machine older than 5 years. It might work, but you really shouldn't.
And it's great you have them working on it. Hopefully Vlado. That guy is incredibly smart, and fast. He could probably fix you guys up pretty quickly.
Now that I know you're using their engine, I'm wondering why it's so incredibly slow. Hopefully their engineer can work that out as well.
In my tests.....I gave up. It was too slow to do anything. But on the same machine, vray for 3dsMax is zippy, and so is keyshot (probably your main competitor in this space).
I can't quite remember the formats that I could import also, but I feel like FBX was Not one of them?
FBX and OBJ are musts. Extra points if you have a converter for nurbs cad data. I'm sure people would love to import iges and step, as well as native solid works, creo, rhino, etc.
Can Adobe please give us an update on this showstopping issue. Jeannette, we haven't hear from you the last four weeks. Are you making any progress? I'll be glad to hear from you. Thanks in advance. Pierre Versleijen, Netherlands
Hello I am having the same issue on a Mac running OS El Capitain
I just downloaded Project Feelix twice. I can start the app and then when i have to choose "create new project" or "start a guided tour", i can choose both and they just dont work.
- Project Felix Version - Version 0.1.1
- OS/Version - Windows 10 Pro
- Processor - Intel(R) Xeon(R) CPU E3.1241 c3 @ 3.50GHz 3.50GHz
- Memory/RAM - 16,0GB
- Graphics Card/VRAM - This is a model from Dell - Precision T1700- not sure about the Graphic card, but is the standard one from this Dell Computer.
Thanks in advance,
Running into same problem. Extremely frustrating.
Eli Geller commented
Hope this is the right place for this question.
I've recently found out about Felix and was very excited since it could really fit in my workflow. I installed the application and found out that I cannot use it because of the OS X freeze bug.
Since I'd really like to have a go at using Felix, I'd like to know if there is an estimate as to when this bug could be fixed.
It was a big dream when i see the first intention of solution 3d by the Adobe Systems Incorporated in an attempt to make a 3d software, it´s my dream that Im waiting for so long... i believed......but .....uff
Mr. Adobe, yes you can!!! we belive!!! we need one professional software 3d in the pack, design, modify, edit, animate and render must be easy, for do a better world.
Jaime Barros L.
Phillip Espiritu-Santo commented
Thanks Jeanatte, my computer at work (mac pro tower Mid 2010)since the lunch of Filex still doesn't work like everyone else, and i already gave the info of what you need post, but a small update, for some reason my laptop at home which is a macbook pro 15 early 2011 works great with felix only the render is a bit slow because of its old GPU i'm guessing, good luck with the bug fixes. i know its hard to debug stuff when you don't have all the info.
Marc L commented
Thanks for the update. It would be helpful if that bug with the stuck start screen could be fixed, so I can finally use Felix on my iMac
Hi Marc. I can't say exactly when, but we're actively working and currently are planning on 3 releases over 2017 (plus any small updates needed to fix bugs)!
Hi Kurt, thanks for the extra information. To clarify on the "beachball of death", you're able to start the application and it launches the start screen. You can play the demo video but once you click on the "Create New Project" or "Start Tour" buttons then the beachball starts spinning, is that correct?
If so, this is a known issue we've been tracking. Unfortunately it was a very elusive bug and it took some time to track down.
If that's NOT the situation where you're getting the beach ball, please provide more clarity on when it's occurring.
iMac (27-inch, Mid 2010)
2.93 GHz Intel Core i7
16 GB 1333 MHz DDR3
ATI Radeon HD 5750 1024 MB
i just feel that for someting like this to slip through the hands of a large company like Adobe is pretty bad. It should not happen at all.
Marc L commented
When is there going to be a new release?
All I get is the spinning beachball id death on my imac. It will not launch although the demo window will play. My mac is up to date with latest software.
Hi Kurt! I'm very sorry about any frustration. Felix is in it's first Preview state and still has a bit of work to go for stability. However, I'll need more information before I can help. When you say it doesn't work, what do you mean?
Are you unable to download the application?
Unable to launch it?
Does it freeze or hang or crash?
Do you see any error messages?
If you can provide me some more details about what's going on and also post your system information, that would be a great place to start!
- Project Felix Version
- Graphics Card/VRAM
Project Felix just does not work!! I so want to teach this to my packaging students. Is there any progress on this at all???
Mark Hamilton commented
Same here. Cant get started.Very frustrating
imac 27 inch el capitan
Also same problem.
Running OSX El Capitan
IMac Mid 2010
3.2 GHz Intel Core i3
16 GB 1333 MHz DDR3
ATI Radeon HD 5670 512 MB
Just a +1 with the same problem.
I really hope you guys work it out, been waiting for something like this to get started on the Adobe family for a long time!