Bug Request Details

Stuck on Start Screen

I've downloaded Project Felix, app starts and I get the introduction panel, as shown in image. The preview video works, the two options; "create a new project" and "start a guided tour" do not open. When either option is selected, the black triangular pointer with blue loading circle appears but program seems to get stuff at that point.

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Nore shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

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  • Phillip commented  ·   ·  Flag as inappropriate

    Same here Still not working uploaded the update 12-19-16
    Still having the same problem after clicking on "Create A New Project" then get Spinning blue ball.

    Mac Pro (Mid 2010)
    OSX 10.11.6
    Processor 2x2.4 GHz Quad-Core Intel Xeon
    Memory 12GB 1066 MHz DDR3 ECC
    Graphic ATI Radeon HD 5870 1024MB

  • Camil Tulcan commented  ·   ·  Flag as inappropriate

    Still not working the new patch. For when a new patch, now that you know the problem?
    Thanks

    Mac Pro (Early 2009)
    OSX 10.11.6 (15G1212)
    2 x 3,46 GHz 6-Core Intel Xeon
    32 GB 1333 MHz DDR3 ECC
    NVIDIA GeForce GTX 980 Ti 6144 MB

  • AdminJeanette Mathews (Product Manager, Dimension) commented  ·   ·  Flag as inappropriate

    Hey everyone - thank you for all of the reports and so sorry for this lingering issue for Mac users. We've isolated the cause of the hang to a licensing issue. Please continue to report if you're experiencing this on Mac or if it pops up for any Windows users!

  • Scott commented  ·   ·  Flag as inappropriate

    Still Not working even with the new patch applied.

    OS X 10.11.6 (15G1212)

    Mac Pro 5.1 (Mid 2010)
    2 x 2.66 GHz 6-Core Intel Xeon
    64 GB 1333 MHz DDR3 ECC

    Online when trying to launch

  • Manu commented  ·   ·  Flag as inappropriate

    Oh well, to old of an Mac Pro... It did install ... Prefer a Script in Install to come up...Not compatible via any Hardware and or OS version... Will be looking at the updated videos of what people are doing. :)

  • Lindsay Bridges commented  ·   ·  Flag as inappropriate

    Still having issues from my MacBook. (newer iMac running Sierra loads it flawlessly.)
    Mac OSX El Capitan 10.11.6
    2.5 GHz Intel Core 2 Duo
    4 GB 667 MHz DDR2 SDRAM
    NVIDIA GeForce 8600M GT 512 MB

    No change after rebooting or uninstalling and reinstalling (and completing the update) to Felix.
    I am attempting to launch the program while connected to the internet. (100mbps download/10mpbs upload speeds).

  • Manu commented  ·   ·  Flag as inappropriate

    I am thinking that my problem is due to my OSX Version (Mac OSX El Capitan 10.11.6 (15G31), computer type (Mac Pro early 2008), Processor (2 x 2.8 GHz Quad-Core Intel Xeon), memory (16 GB 800 MHz DDR2 FB-DIMM) and video card (NVIDIA GeForce 8800 GT 512 MB). All my other CC 2017 programs work.. I was so looking into utilizing this program. ;)

  • AdminOscar Lorentz (helper, Dimension) commented  ·   ·  Flag as inappropriate

    Can we please have the hardware specs (OS, GPU) for all the users that are still experiencing the issue?
    Also does make any difference if you reboot the machine? Last but not least, are you connected to internet when launching Felix, or offline?

    This will help us greatly to troubleshoot.

    So far, the issue seems limited to OSX 10.12; if you have a different version, please post it here

    Thanks!

  • Lance commented  ·   ·  Flag as inappropriate

    FYI: The recent update allowed Felix to start on my Windows 10 PC. Thanks!

  • Nore commented  ·   ·  Flag as inappropriate

    Here is what I get in the about window for Felix, after the update

    VERSION 0.1.1

    Build 0.1.1-20161213.r.623-188de48

  • Tom Goetze commented  ·   ·  Flag as inappropriate

    My console states:

    Process: Felix Helper [588]
    Path: /Applications/Project Felix/Felix.app/Contents/Frameworks/Felix Helper.app/Contents/MacOS/Felix Helper
    Identifier: Felix Helper
    Version: 0
    Code Type: X86-64 (Native)
    Parent Process: Felix [583]
    Responsible: Felix Helper [588]
    User ID: 501

    Date/Time: 2016-12-16 20:38:51.018 +0100
    OS Version: Mac OS X 10.12.1 (16B2659)
    Report Version: 12
    Anonymous UUID: F75BAD19-A80B-C176-F9E5-D85798D7CBD1

    Time Awake Since Boot: 700 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 CrPPAPIMain Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Illegal instruction: 4
    Termination Reason: Namespace SIGNAL, Code 0x4
    Terminating Process: exc handler [0]

    Application Specific Information:
    /Applications/Project Felix/Felix.app/Contents/Frameworks/libcgauth.dylib

    Thread 0 Crashed:: CrPPAPIMain Dispatch queue: com.apple.main-thread
    0 libcgauth.dylib 0x000000010e891040 _GLOBAL__sub_I_AdobeVRayAuthServer.cpp + 96
    1 dyld 0x000000010e8b875f ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385
    2 dyld 0x000000010e8b8962 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
    3 dyld 0x000000010e8b41ee ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338
    4 dyld 0x000000010e8b4185 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
    5 dyld 0x000000010e8b4185 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
    6 dyld 0x000000010e8b4185 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 233
    7 dyld 0x000000010e8b3268 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138
    8 dyld 0x000000010e8b32fd ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
    9 dyld 0x000000010e8a870d dyld::runInitializers(ImageLoader*) + 87
    10 dyld 0x000000010e8b0150 dlopen + 556
    11 libdyld.dylib 0x00007fffad0b3a3e dlopen + 59
    12 com.github.electron.framework 0x000000010eb2efe9 0x10e92e000 + 2101225
    13 com.github.electron.framework 0x000000010f5f5ee2 0x10e92e000 + 13401826
    14 com.github.electron.framework 0x000000010f5f5c9a 0x10e92e000 + 13401242
    15 com.github.electron.framework 0x000000010f4900c2 0x10e92e000 + 11935938
    16 com.github.electron.framework 0x000000010f8eea98 0x10e92e000 + 16517784
    17 com.github.electron.framework 0x000000010eb0602a 0x10e92e000 + 1933354
    18 com.github.electron.framework 0x000000010eb25049 0x10e92e000 + 2060361
    19 com.github.electron.framework 0x000000010eb25588 0x10e92e000 + 2061704
    20 com.github.electron.framework 0x000000010eafbb71 0x10e92e000 + 1891185
    21 com.github.electron.framework 0x000000010eb1ce8a 0x10e92e000 + 2027146
    22 com.github.electron.framework 0x000000010eafb574 0x10e92e000 + 1889652
    23 com.apple.CoreFoundation 0x00007fff97dcc4c1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
    24 com.apple.CoreFoundation 0x00007fff97dad8cc __CFRunLoopDoSources0 + 556
    25 com.apple.CoreFoundation 0x00007fff97dacdb6 __CFRunLoopRun + 934
    26 com.apple.CoreFoundation 0x00007fff97dac7b4 CFRunLoopRunSpecific + 420
    27 com.github.electron.framework 0x000000010eafbf3f 0x10e92e000 + 1892159
    28 com.github.electron.framework 0x000000010eafb9c4 0x10e92e000 + 1890756
    29 com.github.electron.framework 0x000000010eb35ce3 0x10e92e000 + 2129123
    30 com.github.electron.framework 0x000000010eb247ed 0x10e92e000 + 2058221
    31 com.github.electron.framework 0x000000010f5f53cf 0x10e92e000 + 13398991
    32 com.github.electron.framework 0x000000010f0b4c1c 0x10e92e000 + 7891996
    33 com.github.electron.framework 0x000000010f0b4116 0x10e92e000 + 7889174
    34 com.github.electron.framework 0x000000010e92f94d AtomMain + 77
    35 com.adobe.euclid-helper 0x000000010ae9ae56 main + 38
    36 libdyld.dylib 0x00007fffad0b6255 start + 1
    .......

  • Tom Goetze commented  ·   ·  Flag as inappropriate

    This is my current Version which doesn`t work: 0.1.1
    Build 0.1.1-20161213.r.623-188de48

  • Tom Goetze commented  ·   ·  Flag as inappropriate

    Just updated as described, but it seems that nothing has changed.
    Still no access to the program.

  • Catherine Anastasia commented  ·   ·  Flag as inappropriate

    I downloaded the update as well. The video plays, but nothing else works. I just get the spinning rainbow wheel of death

    MacOS Sierra 10.12.1
    2.8 GHz Intel Core i5
    8 GB 1333 MHz DDR3
    Graphics: ATI Radeon HD 5750 1024 MB

  • KP commented  ·   ·  Flag as inappropriate

    Same problem here. This is what console is telling me:
    Process: Felix Helper [1555]
    Path: /Applications/Project Felix/Felix.app/Contents/Frameworks/Felix Helper.app/Contents/MacOS/Felix Helper
    Identifier: Felix Helper
    Version: 0
    Code Type: X86-64 (Native)
    Parent Process: Felix [1546]
    Responsible: Felix Helper [1555]
    User ID: 501

    Date/Time: 2016-12-16 13:09:29.817 -0500
    OS Version: Mac OS X 10.11.6 (15G1108)
    Report Version: 11
    Anonymous UUID: AA8641A2-8C74-DD54-0147-9DA54EB81E06

    Time Awake Since Boot: 21000 seconds

    System Integrity Protection: disabled

    Crashed Thread: 0 CrPPAPIMain Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
    Exception Codes: 0x0000000000000001, 0x0000000000000000
    Exception Note: EXC_CORPSE_NOTIFY

    Application Specific Information:
    /Applications/Project Felix/Felix.app/Contents/Frameworks/libcgauth.dylib

    Thread 0 Crashed:: CrPPAPIMain Dispatch queue: com.apple.main-thread
    0 libcgauth.dylib 0x000000010e1f1040 _GLOBAL__sub_I_AdobeVRayAuthServer.cpp + 96
    1 dyld 0x00007fff6e26a10b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 265
    2 dyld 0x00007fff6e26a284 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40
    3 dyld 0x00007fff6e2668bd ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 305
    4 dyld 0x00007fff6e266852 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 198
    5 dyld 0x00007fff6e266852 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 198
    6 dyld 0x00007fff6e266852 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 198
    7 dyld 0x00007fff6e266743 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 127
    8 dyld 0x00007fff6e2669b3 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75
    9 dyld 0x00007fff6e25beb0 dyld::runInitializers(ImageLoader*) + 89
    10 dyld 0x00007fff6e263308 dlopen + 555
    11 libdyld.dylib 0x00007fff93b5479c dlopen + 59

  • AdminJeanette Mathews (Product Manager, Dimension) commented  ·   ·  Flag as inappropriate

    For anyone still stuck on the start screen can you please open the About menu (Mac: Felix > About Project Felix, Win: Help > About Project Felix) while you're on the start screen and let us know the full version # to be sure the patch applied correctly.

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