Bug Request Details

← Adobe Dimension: Bugs

Canvas is Blank Gray

The objects do not appear, they look as if they are invisible

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded  · 

We realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.

Try updating your video card drivers. Often this is enough to get it working.

We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!

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155 comments

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  • Michael Schwarz commented  ·   ·  Flag as inappropriate

    I've just got a new graphic card: NVIDIA Quadro P2200. Installed the most current driver (461.40) but when I start Dimension the work area stays black. I can even go through the tutorials which works fine but make no sense with a black screen. I de-installed Dimension and re-installed it. And I renamed the ~UXP folder.
    It just stays black. Interesting: the indicator at the top that shows 0,13% . What ever that mean.
    The funny thing is: I had a had an old Intel HD4620 and no black screen.

  • Torgeir Holm commented  ·   ·  Flag as inappropriate

    I'm on an RTX 2070 with the latest drivers. The system has no problems with 3ds Max, Unreal, After Effects etc. I see UI elements fine, but the main canvas is completely blank for me as well.

  • Michelle Narus commented  ·   ·  Flag as inappropriate

    I finally figured out a workaround. I am running Windows 10 on a laptop with one monitor attached. The trick is to have my monitor turned off, then open the Dimension app on my laptop. The files then show up! Then I have to turn on my monitor and move the app window from the laptop to the monitor. A pain, yes, but it works. I hope this helps someone.

  • chris umipig commented  ·   ·  Flag as inappropriate

    Hi,

    I've been experiencing the gray screen of nothingness when using Remote Desktop to access Adobe Dimension. I can open Dimension locally just fine (ui elements show up, no blank gray screen). Any tips? I tried Mr. Simoes trick, but I do not have the option to select a dedicated graphics card. This issue occurs on multiple computers (on different versions of Mac and Windows).

  • Jordan Groth commented  ·   ·  Flag as inappropriate

    I just worked really hard on a project and when I close it, and reopen DN, I get the welcome screen and open my project, it loads, but i cant see anything but a dark gray screen. I just need a way to recover it. please help anyone, i just need to maybe duplicate it or export it as a new project and delete the old one? anything so I dont have to start from scratch

  • Peter Johansson commented  ·   ·  Flag as inappropriate

    This is still an issue as of today - updated drivers and nothing but grey showing on screen in Dimension - not on new nor on old projects software is just useless right now. Actually set Dimension as a High performance application not just in your GPU software - set it in Windows 10 under graphic settings and it will most likely work if you have a supported card - I just would prefer it o work without tweaks

  • Marco Vassão commented  ·   ·  Flag as inappropriate

    I have this problem... And fix it turning off my second screen and open Dn...
    And after this, turn on the second screen again.
    works like a hack, but works... xD

  • Fora Lee commented  ·   ·  Flag as inappropriate

    I had the same issue and Miguel Simoes' comment on December 5, 2019 worked for me. Thanks Miguel.

  • Peter Jones commented  ·   ·  Flag as inappropriate

    It is still not fixed. I just installed the latest version and nothing shows on the screen. Objects added show up in the contents on the right side but nothing on the main screen. I found it interesting that it is possible export added objects to fbx files which work well in blender.

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