Bug Request Details

← Adobe Dimension: Bugs

Canvas is Blank Gray

The objects do not appear, they look as if they are invisible

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded  · 

We realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.

Try updating your video card drivers. Often this is enough to get it working.

We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!

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148 comments

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  • Jordan Groth commented  ·   ·  Flag as inappropriate

    I just worked really hard on a project and when I close it, and reopen DN, I get the welcome screen and open my project, it loads, but i cant see anything but a dark gray screen. I just need a way to recover it. please help anyone, i just need to maybe duplicate it or export it as a new project and delete the old one? anything so I dont have to start from scratch

  • Peter Johansson commented  ·   ·  Flag as inappropriate

    This is still an issue as of today - updated drivers and nothing but grey showing on screen in Dimension - not on new nor on old projects software is just useless right now. Actually set Dimension as a High performance application not just in your GPU software - set it in Windows 10 under graphic settings and it will most likely work if you have a supported card - I just would prefer it o work without tweaks

  • Marco Vassão commented  ·   ·  Flag as inappropriate

    I have this problem... And fix it turning off my second screen and open Dn...
    And after this, turn on the second screen again.
    works like a hack, but works... xD

  • Fora Lee commented  ·   ·  Flag as inappropriate

    I had the same issue and Miguel Simoes' comment on December 5, 2019 worked for me. Thanks Miguel.

  • Peter Jones commented  ·   ·  Flag as inappropriate

    It is still not fixed. I just installed the latest version and nothing shows on the screen. Objects added show up in the contents on the right side but nothing on the main screen. I found it interesting that it is possible export added objects to fbx files which work well in blender.

  • David Salazar commented  ·   ·  Flag as inappropriate

    Yo arregle el problema con:
    1.-Click derecho en el programa
    2.-Ejecutar con procesador de gráficos
    3.-Cambiar el procesador de gráficos predeterminado
    4.-Seleccionar programa: Agregar el programa Adobe Dimension
    5.-Seleccionar el procesador de gráficos preferido para este programa: Utilizar la configuración global( Procesador NVIDIA de alto rendimiento)
    6.-Aplicar y salir.

  • Sue-Mia Van der Westhuizen commented  ·   ·  Flag as inappropriate

    I have the same problem with the grey screen and have to make sure that I save after each action step or running the risk of losing everything I just worked on. Recently update Dimension and working on a 2017 MacBook Pro. Anyone suggestions on how to resolve this on a Mac?

    Why don't Dimension auto save?

  • Aina Gelabert Cañellas commented  ·   ·  Flag as inappropriate

    Same problem here. I installed Adobe Dimension a few days ago and when i opened it i just got this grey screen. Is there any solution to this bug??

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