Canvas is Blank Gray

The objects do not appear, they look as if they are invisible

42 votes

Anonymous shared this idea · December 14, 2016 · Flag idea as inappropriate… · Admin →

under review ·

AdminJeanette Mathews (Product Manager, Dimension) responded · March 18, 2020

We realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.

Try updating your video card drivers. Often this is enough to get it working.

We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!

Show previous admin responses (6)

completed ·

AdminJeanette Mathews (Product Manager, Dimension) responded · April 03, 2018

Hello all! Dimension 1.1 was just released and has new mechanisms in place to identify when users are below system requirements.
Blank screens are usually caused by being below Open GL requirements which will now be displayed to you upon launching.

https://helpx.adobe.com/dimension/using/whats-new.html

started ·

AdminJeanette Mathews (Product Manager, Dimension) responded · May 04, 2017

Hello everyone! Thank you all for your patience with this bug. We do not yet have a fix in place but we have developed a mechanism for us to gather more specific information. At this point we need some volunteers who can reproduce the issue to try running a special build which generates log files for us to collect.

If anyone would like to volunteer please send an e-mail to jmathews@adobe.com and I will send you an invite to our NDA prerelease to download the build and instructions on gathering and submitting the logs.

Appreciate anyone who can help us test this out.

needs more info ·

AdminJeanette Mathews (Product Manager, Dimension) responded · March 29, 2017

Hello all! We are changing the way we are filing bugs by opening a ticketing system for 1-1 communication. While the public forums are great to see you guys voting and discussing features, it has not been very efficient for gathering information and files.

You can now submit bug reports via the in-app feedback widget in the upper-right corner or on the main User Voice page by clicking “Contact Support”: https://projectfelix.uservoice.com/

This forum is now closed for discussion, but we will update the status here.

needs more info ·

AdminJeanette Mathews (Product Manager, Dimension) responded · March 15, 2017

Thank you to the volunteers who reached out for calls! We’ve tracked this issue down to an issue with OpenGL (the code that is responsible for displaying the 3D graphics in the main view) not compiling on some older video cards.

If you have two graphics cards (a discreet Nvidia card and an integrated GPU) then following Ryan’s suggestion to set your default to the discreet card is a great idea. You can also try updating your video card drivers as sometimes new drivers support higher versions of OpenGL. We have a help article here that outlines how to do these: https://helpx.adobe.com/beta/project-felix/kb/issue-intel-video-card-driver.html – however note that this is only for Nvidia cards.

We’re continuing to investigate how we can expand the number of cards that our system is compatible with.

needs more info ·

AdminJeanette Mathews (Product Manager, Dimension) responded · February 06, 2017

Hello everyone! Thank you for your patience with this issue. We’re having some trouble with this and could use a few users to help us get some more information. If there are any volunteers who would have time for a quick call, please send me an e-mail letting me know what time is best to get in touch. We’re very flexible and appreciate any time!

- Send an e-mail to jmathews@adobe.com
- Be sure you are updated to Felix 0.1.1
- Skype or Google hangouts preferred
- Call will take about 30 minutes.
- Preferred M-F 9am-6pm PST

needs more info ·

AdminJeanette Mathews (Product Manager, Dimension) responded · December 15, 2016

146 comments

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Peter Johansson commented · June 22, 2020 13:58 · Flag as inappropriate

This is still an issue as of today - updated drivers and nothing but grey showing on screen in Dimension - not on new nor on old projects software is just useless right now. Actually set Dimension as a High performance application not just in your GPU software - set it in Windows 10 under graphic settings and it will most likely work if you have a supported card - I just would prefer it o work without tweaks

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Shrishti Singh commented · June 22, 2020 09:26 · Flag as inappropriate

Thank you Miguel Simoes.
You are a life saver.

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Andrea Bess Oberto commented · May 29, 2020 12:17 · Flag as inappropriate

In te canva it dosen´t show me the plane and models, it is just white

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Marco Vassão commented · May 26, 2020 11:34 · Flag as inappropriate

I have this problem... And fix it turning off my second screen and open Dn...
And after this, turn on the second screen again.
works like a hack, but works... xD

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Fora Lee commented · April 08, 2020 09:46 · Flag as inappropriate

I had the same issue and Miguel Simoes' comment on December 5, 2019 worked for me. Thanks Miguel.

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Veronika Velkova commented · April 08, 2020 00:13 · Flag as inappropriate

Thank you Miguel Simoes! It worked for me, too!

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Srawanthi Turumella commented · March 24, 2020 12:48 · Flag as inappropriate

There is a comment by Miguel Simoes on December 05, 2019. It worked for me! Thank you!

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Gray Marching commented · March 18, 2020 21:40 · Flag as inappropriate

I use the Windows operation system, and after configured the NVIDIA control panel, I can see something on the Dimension.

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Luis Alberto Díaz Aguilar commented · March 17, 2020 22:05 · Flag as inappropriate

I have the same problem, any help from adobe?

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Peter Jones commented · March 17, 2020 13:33 · Flag as inappropriate

It is still not fixed. I just installed the latest version and nothing shows on the screen. Objects added show up in the contents on the right side but nothing on the main screen. I found it interesting that it is possible export added objects to fbx files which work well in blender.

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Veronika Velkova commented · March 11, 2020 06:35 · Flag as inappropriate

I've got the same issue. Please, let me know how to fix it? Thank you!

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Stefano Cotelli commented · March 05, 2020 04:58 · Flag as inappropriate

I've followed the tips by Miguel and i fixed it. Thanks <3

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aditi takle commented · March 04, 2020 07:04 · Flag as inappropriate

Grey screen for me too .
Please help

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Michelle Narus commented · February 28, 2020 09:51 · Flag as inappropriate

Same problem here. No matter what I do, I get the same gray screen. Is there a fix?

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Ara H commented · February 27, 2020 11:26 · Flag as inappropriate

grey screen for me too...

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David Salazar commented · February 23, 2020 17:43 · Flag as inappropriate

Yo arregle el problema con:
1.-Click derecho en el programa
2.-Ejecutar con procesador de gráficos
3.-Cambiar el procesador de gráficos predeterminado
4.-Seleccionar programa: Agregar el programa Adobe Dimension
5.-Seleccionar el procesador de gráficos preferido para este programa: Utilizar la configuración global( Procesador NVIDIA de alto rendimiento)
6.-Aplicar y salir.

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Sue-Mia Van der Westhuizen commented · February 19, 2020 12:11 · Flag as inappropriate

I have the same problem with the grey screen and have to make sure that I save after each action step or running the risk of losing everything I just worked on. Recently update Dimension and working on a 2017 MacBook Pro. Anyone suggestions on how to resolve this on a Mac?

Why don't Dimension auto save?

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Aina Gelabert Cañellas commented · February 19, 2020 04:58 · Flag as inappropriate

Same problem here. I installed Adobe Dimension a few days ago and when i opened it i just got this grey screen. Is there any solution to this bug??

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Femke Talen commented · February 15, 2020 14:58 · Flag as inappropriate

same problemo

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Joe Poulas commented · February 09, 2020 09:00 · Flag as inappropriate

Nothing shows up, I have the system requirements, but nothing works.

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