Bug Request Details

← Adobe Dimension: Bugs

Application Restart Needed

I have had problems with this:
I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
So.....attached is the log and the screenshot of the popup window.
Help!

6 votes
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Nathan Shegrud shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

4 comments

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  • ussnorway na commented  ·   ·  Flag as inappropriate

    without the log its hard to say but restarting your system should unlock Ram which tends to fix most issues

  • Zsuzsa Gruer commented  ·   ·  Flag as inappropriate

    Hi guys

    I had the same issue. Try opening a new, empty project, go to "import your content" and choose "3d model". Choose the .dn file that you otherwise cannot open and it might open in your new project. Not sure why, but this worked for me once.

  • PAUL YIP commented  ·   ·  Flag as inappropriate

    I have the same situation. Checked this file on another computer -- file opened fine . But will not re-open on the originating computer where it was created.

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