Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. error rendering at 99%

    Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

    I tried the cloud render and that's where the error icon popped up (without saying what the issue is). Any ideas on what I can do differently?

    I added in JPG textures that are around 7mb, i deleted them and it still wouldnt' finish.

    2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  2. Rendering artifacts

    When an object with Glow is partially embedded in another object, it seems to cause an error in the render-- I'm getting a handful of blank pixel blocks near where the objects meet.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  3. White box error when rendering

    I can't show the whole render since it contains sensitive client information, but recently I've been having this error when rendering. A 1 inch box wont render and will export as a white box. Does anyone know how to fix this? Thanks!

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  4. Low Res render fail with transparent PDF

    I included a PSD file that was transparent, when i rendered in low quality it did this weird crop where it rendered it and then applied the whole render INTO a portion of the item. I started a new file, redid all my steps and same error. While it was rendering (and in render preview) it looked normal, it was just the final output that was odd.
    I fixed it by switching to medium res output, it then output fine.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  5. error rendering at 99%

    Hi, I'm not sure what the error is but when I tried rendering (4 hours at a time) I get a 99% and then the project says it's cancelled rendering.

    I tried the cloud render and that's where the error icon popped up. Any ideas on what I can do differently?

    I added in JPG textures that are around 7mb, i tried deleting them to no avail. I'm attaching the file here to see if you know what it could be. Thanks in advance

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  6. transparent decal render bug

    I am using a png image exported from Illustrator to use as a decal on my 3d model in Dimension. But unfortunately, the edges of the decal are getting blurred out and stretched in the render process. I am using Mac OS Mojave 10.14.1, 2.9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB. Please help.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  7. ground plane

    Hi. In Dimensions 2.0, when I leave the ground plane checked, I get some kind of reflection in the object, the ground plane itself? I have to uncheck it for it to go away. I did not need to do that in 1.0.1. That makes it unusable.

    1 vote
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  8. Files disappearing after render is complete

    Hello, my files are disappearing after the render is finished. It shows the render is complete. When I click "show in finder" or "open in photoshop" nothing happens. Often there is no file anywhere in the export location or my computer in general. Once a file did appear, but when I clicked it, photoshop opened to the start page and the file itself vanished from my computer. It has successfully rendered files before with the same model. I'm not sure what made it stop working.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  9. Grey stroke around model, when rendering with transparent background?

    I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

    Here's an image showing what I mean, I filled in the background black to make it easier to spot.

    1 vote
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  10. Blank Render Preview or Render Mode

    When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

    1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

    2. Please try updating your video card drivers. Often fixes graphical issues.

    3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

    DimensionGPUProfiler.log
    Dimension.log

    Which can be located here:

    Mac: ~/Library/Logs/Adobe/
    Win: ~\username\appdata\local\Adobe\Dimension

    Crash Logs
    Mac: ~/Library/Logs/DiagnosticReports/
    Win: LOCALAPPDATA\CrashDumps

  11. Shadow is brightening background image instead of darkening

    The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

    1 vote
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    2 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  12. Rendering reflective object shows background 'artifact' in reflections

    Every time I add a reflection to a surface, I get a rendering error. See attachement.

    0 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

    This essentially can be seen in mirror-like objects and happens because of the way we project the background image onto the floor to give realistic contact lighting and reflections. We need to improve the blending between that projected floor and the background image itself. We have reviewed internally and hope to make improvements in the future, but it is a complex task, so can’t definitively say we’ll have it soon.

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