Adobe Dimension: Bugs

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  1. Grey stroke around model, when rendering with transparent background?

    I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

    Here's an image showing what I mean, I filled in the background black to make it easier to spot.

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  2. Blank Render Preview or Render Mode

    When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

    1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

    2. Please try updating your video card drivers. Often fixes graphical issues.

    3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

    DimensionGPUProfiler.log
    Dimension.log

    Which can be located here:

    Mac: ~/Library/Logs/Adobe/
    Win: ~\username\appdata\local\Adobe\Dimension

    Crash Logs
    Mac: ~/Library/Logs/DiagnosticReports/
    Win: LOCALAPPDATA\CrashDumps

  3. Shadow is brightening background image instead of darkening

    The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

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    2 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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Adobe Dimension: Bugs

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