So this is the second time. Even though I have been saving my files from time to time, the file appears to be "unable to open document, the file may be corrupt.". WHY??? It cant just happen and make me redo my project over and over again! :(15 votes
Hello everyone! Sadly this issue has been persistent for a few years and while it usually only affects a small number of files, it’s different causes each time it comes up.
Please send your file that won’t open to us so we can investigate to firstname.lastname@example.org.
If the file is small (<20 MB) you can attach it directly.
If it is a larger file, please send via a share link to Dropbox, Google Drive, WeTransfer, OneDrive, or another file sharing platform.
I have a dilemma!
When I open a 3D, previously saved, it no longer opens it to me (it works only with some, not all), but if the amount works.
I was dating it under another name and it no longer works. If the amount still works.2 votes
For anyone who is unable to open a saved file, please email us directly at email@example.com with the following information:
First, double check, are you part of the Dimension beta and prerelease programs? If so, please double check that the file was NOT created with a prerelease version. The test versions of software do not have finished features in place, so the file format is not compatible with the live builds that we release.
If the file you’re trying to open was saved in an official version of Dimension, then please send me the saved .dn scene that is having the issue. You can attach scenes under 20MB directly to your email. If the file is larger than 20MB, please upload it to a file sharing service such as Adobe Creative Cloud Files, Dropbox, WeShare, OneDrive, Google Drive, or similar.
So imagine this scenario. I'm in DESIGN tab, create a composition I like, switch to RENDER tab and when entering the filename into the "Export Filename" field, if this filename contains a letter "F", the camera view changes to "Frame selection" - even though I'm in RENDER tab and inside a field for entering filename. Key shortcuts should NOT be active in this case.1 vote
Thanks for filing this issue! I’ve reported it to the engineering team and we’ll get it addressed quickly!
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