Adobe Dimension: Bugs

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  1. Dimension CC does not work on Mac Pro 5.1

    macOS Mojave 10.14.3
    Mac Pro 5.1 (mid 2012)
    SAPPHIRE Radeon PULSE RX 580 8GB GDDR5

    Only the start screen appears, on it the message "Loading application ..." and nothing more. I uninstalled and reinstalled the app, but it did not help. What is going on?

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    2 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded

    The issue with older macs not launching Dimension correctly came up when we introduced our new rendering engine which has specific instruction sets that aren’t supported on older macs. We weren’t able to get enough information to fix it before so the newest build has more information in our logging system. If you can get the latest version from Prerelease and send your DimensionGPUProfiler.log file to me at tickets@adobedimension.com that’s the most helpful!

    https://www.adobeprerelease.com/

    If you’re not already a member, you can join the Adobe Prerelease program on that website then request access to Dimension.

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Adobe Dimension: Bugs

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