Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Dimension crashes when copying an element

    Dimension crashes when I try to copy an existing element.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  2. Publish to web not working

    I was able to publish my 3d scene from Dimension to the web 3 days ago without any problems. Over the weekend I told my boss about how awesome this program is and was looking forward to showing him today. But now publishing to the web doesnt work. It just gets stuck on "Preparing". Sometimes it will appear like the processing has completed, but no link is provided. When I click on Create a Public Link, it just starts the whole publishing process again, with nothing to show for it, or it just hangs on "Preparing.." again.
    I've tried clicking…

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. transparent decal render bug

    I am using a png image exported from Illustrator to use as a decal on my 3d model in Dimension. But unfortunately, the edges of the decal are getting blurred out and stretched in the render process. I am using Mac OS Mojave 10.14.1, 2.9 GHz Intel Core i7, 8 GB 1600 MHz DDR3, Intel HD Graphics 4000 1536 MB. Please help.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  4. Change default objects

    Objects that cannot be changed in their appereance regarding thickness (e.g. The thickness of the torus) are almost useless and don't make much sense... Please add parameter for thickness. Thanks

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    0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
  5. ground plane

    Hi. In Dimensions 2.0, when I leave the ground plane checked, I get some kind of reflection in the object, the ground plane itself? I have to uncheck it for it to go away. I did not need to do that in 1.0.1. That makes it unusable.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  6. banding

    Saving out from Dimension I'm experiencing pretty bad banding, at 300dpi. What am I doing incorrectly?

    1 vote
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    0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
  7. Layers gone on Open

    Layers are gone when reopening a file that DID NOT crash.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Layers gone

    Layers are gone on reopening after crash.

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  9. Files disappearing after render is complete

    Hello, my files are disappearing after the render is finished. It shows the render is complete. When I click "show in finder" or "open in photoshop" nothing happens. Often there is no file anywhere in the export location or my computer in general. Once a file did appear, but when I clicked it, photoshop opened to the start page and the file itself vanished from my computer. It has successfully rendered files before with the same model. I'm not sure what made it stop working.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  10. viewport

    Canvas/Viewport is a checkerboard

    I'm on a Dell running Windows 10.
    Processor: Intel i7 2.80GHz
    RAM: 16 GB
    NVIDIA GeForce GTX 1050

    It runs fine on a co-worker's similar machine.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. 'Stuck' on a previous save

    I spent 7 hours modelling all of my clients products into a single scene yesterday (because we don't have the option to save models in Dimension into our libraries yet). I opened up Dimension this morning to continue my work and noticed that the most recent product was missing.

    I kicked myself and assumed that I must not have saved after modelling the most recent product. So I re-imported the model, scaled and textured it so everything was back where it should be.

    I then hit save 3 times in an attempt to not make the same mistake again and…

    1 vote
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  12. Dimension crashes the first time I open a file but not the second time

    Hello,
    The prerelease version of Dimension crashes often when I open some of my files for the first time. The problem disappears when I launch again the program: I can open the same files without problem.
    Regards,
    Emmanuel PEPIN

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  13. My decal is inside the model!

    Hello!
    I bought a Dimension compatible OBJ wine bottle on www.waldemar-art.com.
    All was fine before i added a decal on the bottle:
    it was displayed upside down on the inside of the bottle glass!
    Do you know how i can put it on the right face?
    Regards,
    Emmanuel

    1 vote
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    needs more info  ·  6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Turquoise Glass Density Problem

    Hi there,
    I just find out today that the default density of Turquoise Glass was set to 1, making it looks like a piece of cheap plastic.
    Most of the glass-like materials have very low density (0.1 for tan glass, 0.05 for ice, 0 for damaged glass, etc).
    Cheers,
    Yichen

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  15. Environment Light Crashing During Import

    I am trying to import an image to Adobe Dimension, thought the Environment Light panel, but it keeps crashing the app with the message: A problem caused the application to stop working correctly.

    Attached the image I am trying to use.

    1 vote
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    5 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to Save / Deletes Saved File

    I've had this happen twice now.

    A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.

    I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…

    1 vote
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    5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).

    We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:

    DimensionGPUProfiler.log
    Dimension.log

    And they are located here:

    Mac: ~/Library/Logs/Adobe/
    Win: ~\username\appdata\local\Adobe\Dimension

    If you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.

  17. Glow Slider Value and Input Field are Inconsistent

    When applying the base Glow material the intensity comes in at 5, but adjusting the slider or inputting any value over 1 gives a maximum value of 1.

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    planned  ·  3 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  18. Grey stroke around model, when rendering with transparent background?

    I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

    Here's an image showing what I mean, I filled in the background black to make it easier to spot.

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  19. rectangular decal on a round asset gets squeezed at edges

    rectangular image on a round asset gets squeezed at edges
    Making a ball, inserting a rectangular image as decal (2310x248px) makes the edges of the decal squeeze so the middle is far higher than the edge of the decal.

    1 vote
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    under review  ·  0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
  20. Blank Render Preview or Render Mode

    When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

    1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

    2. Please try updating your video card drivers. Often fixes graphical issues.

    3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

    DimensionGPUProfiler.log
    Dimension.log

    Which can be located here:

    Mac: ~/Library/Logs/Adobe/
    Win: ~\username\appdata\local\Adobe\Dimension

    Crash Logs
    Mac: ~/Library/Logs/DiagnosticReports/
    Win: LOCALAPPDATA\CrashDumps

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