Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Unable to open Sketchup .skp file

    When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.

    3 votes
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Big Sur

    Can't run the app at all. All other CC 2020/2021 apps that were updated on Monday with MAX work fine.

    Error pops up after the launch screen appears: "A problem caused the application to stop working correctly." If I choose NEW file it will crash every time.

    Tried removing the app (and all associated files) and reinstalled the previous version but still the same error happens. Tried removing that and installed 3.4 again but same problem.

    I am running it on a MacBook Pro 2018 model with the Radeon Pro Vega 20 graphics card; Big Sur public beta (current version);…

    2 votes
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  3. 2 votes
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  4. Unable to Open a Saved File

    I have a dilemma!
    When I open a 3D, previously saved, it no longer opens it to me (it works only with some, not all), but if the amount works.
    I was dating it under another name and it no longer works. If the amount still works.

    2 votes
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone who is unable to open a saved file, please email us directly at tickets@adobedimension.com with the following information:

    First, double check, are you part of the Dimension beta and prerelease programs? If so, please double check that the file was NOT created with a prerelease version. The test versions of software do not have finished features in place, so the file format is not compatible with the live builds that we release.

    If the file you’re trying to open was saved in an official version of Dimension, then please send me the saved .dn scene that is having the issue. You can attach scenes under 20MB directly to your email. If the file is larger than 20MB, please upload it to a file sharing service such as Adobe Creative Cloud Files, Dropbox, WeShare, OneDrive, Google Drive, or similar.

  5. Share 3D Scene for Review includes DELETED camera bookmarks.

    A DN file contains several camera bookmarks, over time working on the file bookmarks are deleted, updated and renamed. After saving the DN file with just two bookmarks and selecting File > Share 3D Scene for Review, the scene is uploaded to Adobe Cloud and a link provided for viewing.

    When viewing the link, the browser viewer shows old deleted camera bookmarks as well as the two bookmarks that existed in the last save.

    See screen shots attached. As you can see the DN file only has "Front" and "Back" camera bookmarks. But the browser viewer is showing 7 bookmarks,…

    2 votes
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    1 comment  ·  Collaborate / Share  ·  Flag idea as inappropriate…  ·  Admin →
  6. Boolean from Blender

    Boolean modifiers applied in Blender 2.8 do not fully cross over to AD. I made a watch with holes in the arm band and AD only recognized 1 hole. On the other item with a boolean modifier it was just a shadow. Opened the obj and fbx versions in windows 3d viewer and the model looked just fine. Frustrating because I spent money on 3d materials and everything from Adobe for the program not to want to recognize modifiers.

    2 votes
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Crash during import 3D model

    When importing a small 3D model into a larger file, the Import crashes with an error report. The log-file is attached. What can I do?

    2 votes
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Objects in Cloud Library fail to sync

    If I try to save a model into one of my own Creative Cloud Libraries the synchronization fails every time. The library 'exists' on the local machine, and is available / restores each time I run, but they do not sync between machines. I basically have two different libraries on two different machines.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    2 votes
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  10. Crashing when applying material to stock model

    New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......

    Application Retart Needed !

    log file attached...

    Macbook Pro 13" late 2011 OSX Sierra 16gb RAM

    2 votes
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  11. Cameraposition 0°,y,0° at 0,y,0 crashs DN

    If you set a camera position to 0°,y,0° at point 0,y,0, the program DN (2.2.1.) collapses under MacOS 10.14.5 (MacBookPro 2012). See Screenshot.

    2 votes
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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  12. File size

    Hi,

    I am using big DN files, between 500 Mb and 1Gb. DN file because of high-res PSD decals.

    I have started a new project using one of my current files, and I have deleted all objects to just keep the lighting, environment, and camera settings. When saving the DN files still weights the same MB amount. Even if I delete everything, the file doesn't decrease its size. It's like the DN file only adds information but it's unable to clean up what it's no longer needed.

    Is this something normal, or the file should decrease its size when deleting…

    1 vote
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  13. Crash

    There appears to be a time limit on how long I can use Dimensions for on large projects as it will crash, but not close. I have no ability to force quit the program either and am left with a black box on my screen. I finally have to force restart my Mac as the machine will not restart as long as Dimensions is open (and as mentioned I can't quit it). I haven't even tried to render a large project yet, since I can't work for more than 10 minutes without the program crashing. The program does give me…

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  14. Correct installation message for Apple Silicon computers.

    Not a bug with the program, which I cannot install, but with the CC app and website. When I try to install Dimension I get the attached error message:

    “Dimension is not yet available for devices using Apple silicon.”

    There is a link provided which takes users to this page: https://helpx.adobe.com/download-install/kb/arm-processors.html

    That page explains why Adobe apps don’t run on Windows computers with ARM processors. This has nothing to do with Macs and very few users know that Apple Silicon is an ARM based processor.

    1 vote
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  15. queue render stops after first render

    this usually happens when I load multiple views(10 or more) to render queue and when I get back to the instance Dimension has only rendered the first view and gets stuck at estimating time for rest.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  16. Placed a Graphic on a Free Model, then Dimensions crashed

    Dropped on a graphic to a free plastic cup model downloaded from Adobe Stock. Did it on one other model before fine. But when I imported this one, the bounding box for the graphic on this free cup was located a small distance apart from the actual model. I could rotate it, but I could not move or scale it. I tried to delete it and then the program crashed.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  17. import .dn file in scene duplicates actual scene + cancel command

    I create scene A, save and close.
    I create scene B, and I need to import scene A into B.
    When I import A into B, Dimension duplicates scene B into B…

    Then I try to cancel, but cancel command doesn't respond…

    let me know if you need more details.

    Regards

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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  19. 1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  20. Graphics not placing correctly from ACC Library

    The majority of the time when I try to place any of my Models from the Adobe Creative Cloud Library into a new project, all or some graphics are shifted or scaled incorrectly.

    Attached is just one of the situations.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
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