Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Unable to Save / Deletes Saved File

    I've had this happen twice now.

    A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.

    I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…

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      5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

      We have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).

      We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:

      DimensionGPUProfiler.log
      Dimension.log

      And they are located here:

      Mac: ~/Library/Logs/Adobe/
      Win: ~\username\appdata\local\Adobe\Dimension

      If you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.

    • Glow Slider Value and Input Field are Inconsistent

      When applying the base Glow material the intensity comes in at 5, but adjusting the slider or inputting any value over 1 gives a maximum value of 1.

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        planned  ·  3 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
      • Imported model missing textures

        When importing a model that should have images with it the textures are missing in Dimension.

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          0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

          In order to import textures you must have several files:
          - the .obj file contains the meshes
          - the .mtl file which contains the material data
          - and the textures files (.jpg/.png) which are the images.

          The .obj and .mtl file must be in the same directory when you import the file. The .mtl file must be properly pointing to the local file paths for the textures.

          For anyone experiencing issues importing a model with textures please send the files you’re importing to tickets@adobedimension.com and we can take a look.

        • Grey stroke around model, when rendering with transparent background?

          I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

          Here's an image showing what I mean, I filled in the background black to make it easier to spot.

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            0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
          • rectangular decal on a round asset gets squeezed at edges

            rectangular image on a round asset gets squeezed at edges
            Making a ball, inserting a rectangular image as decal (2310x248px) makes the edges of the decal squeeze so the middle is far higher than the edge of the decal.

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              under review  ·  0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
            • Blank Render Preview or Render Mode

              When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

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                1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

                For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

                1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

                2. Please try updating your video card drivers. Often fixes graphical issues.

                3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

                DimensionGPUProfiler.log
                Dimension.log

                Which can be located here:

                Mac: ~/Library/Logs/Adobe/
                Win: ~\username\appdata\local\Adobe\Dimension

                Crash Logs
                Mac: ~/Library/Logs/DiagnosticReports/
                Win: LOCALAPPDATA\CrashDumps

              • Broken CC Libraries search filtering

                In the CC Libraries panel, search for "round serving plate" with both Models and Photos selected as filters. NO results are returned. Select only the "Models" filter and 1 model appears. Select only the Photos filter, and dozens of images appear. I would expect both models AND photos to appear when both filter choices are selected.

                Curiously, searching for "bottle" with both Models and Photos selected returns a bunch of models, no photos. But selecting only Photos returns a bunch of photos, as expected.

                The filter behavior is incorrect and inconsistent.

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                  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                • Library Titles Using Strange Characters

                  Creative Cloud Libraries titles are un-readable.
                  Appear to be displaying in wrong font. I use other Adobe products (InDesign, Illustrator, Photoshop) and do not have this issue.

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                    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
                  • locks up when importing 3d obj files

                    Dimension (all builds) locks up when importing certain 3d models (obj files)... no error message is given and you have to force windows to close the software.

                    example obj that has this effect is the free crawler obj from NASA
                    https://nasa3d.arc.nasa.gov/detail/crawler

                    work around for this case is to open crawler in Photoshop and export as a wavefront obj

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                      0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                    • Shadow is brightening background image instead of darkening

                      The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

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                        2 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                      • Rendering reflective object shows background 'artifact' in reflections

                        Every time I add a reflection to a surface, I get a rendering error. See attachement.

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                          0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

                          This essentially can be seen in mirror-like objects and happens because of the way we project the background image onto the floor to give realistic contact lighting and reflections. We need to improve the blending between that projected floor and the background image itself. We have reviewed internally and hope to make improvements in the future, but it is a complex task, so can’t definitively say we’ll have it soon.

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