Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. don't see background image after loading

    I load a background image and it doesn't show. Drag a model onto scene and that doesn't show either

    3 votes

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. .PNG file renders a lot darker and saturated than mock up lighting or .PSD

    after rendering .PNG file, it appears a lot darker than the set up lighting, or the .PSD file that is rendered.

    3 votes

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  3. Unable to open Sketchup .skp file

    When I go to File, Open, The only optional file types are .asd or *.dn. I am trying to open a Sketchup 2019 file as per attached.

    3 votes

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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. Applying texture issues to imported .obj models

    Hi I seem to be having issues with some imported models .obj
    When I convert a Vectorworks model to .obj and import it into Dn, I have noticed that some of the parts allow textures to be applied and shown correctly on the model part. While others just do not show the texture detail, even if you scale the texture up or down. the texture is applied but the detail is not shown, even when rendered to image or 3D viewer.

    This problem seems to be random, sometimes it works and other times it doesn't. At first I thought it…

    2 votes

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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  5. NVIDIA GPU no longer able to render

    My nvidia graphics card can no longer render scenes. Dimension bugs out and crashes!

    2 votes

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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  6. File size

    Hi,

    I am using big DN files, between 500 Mb and 1Gb. DN file because of high-res PSD decals.

    I have started a new project using one of my current files, and I have deleted all objects to just keep the lighting, environment, and camera settings. When saving the DN files still weights the same MB amount. Even if I delete everything, the file doesn't decrease its size. It's like the DN file only adds information but it's unable to clean up what it's no longer needed.

    Is this something normal, or the file should decrease its size when deleting…

    2 votes

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    1 comment  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  7. Big Sur

    Can't run the app at all. All other CC 2020/2021 apps that were updated on Monday with MAX work fine.

    Error pops up after the launch screen appears: "A problem caused the application to stop working correctly." If I choose NEW file it will crash every time.

    Tried removing the app (and all associated files) and reinstalled the previous version but still the same error happens. Tried removing that and installed 3.4 again but same problem.

    I am running it on a MacBook Pro 2018 model with the Radeon Pro Vega 20 graphics card; Big Sur public beta (current version);…

    2 votes

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  8. Unable to Open a Saved File

    I have a dilemma!
    When I open a 3D, previously saved, it no longer opens it to me (it works only with some, not all), but if the amount works.
    I was dating it under another name and it no longer works. If the amount still works.

    2 votes

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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone who is unable to open a saved file, please email us directly at tickets@adobedimension.com with the following information:

    First, double check, are you part of the Dimension beta and prerelease programs? If so, please double check that the file was NOT created with a prerelease version. The test versions of software do not have finished features in place, so the file format is not compatible with the live builds that we release.

    If the file you’re trying to open was saved in an official version of Dimension, then please send me the saved .dn scene that is having the issue. You can attach scenes under 20MB directly to your email. If the file is larger than 20MB, please upload it to a file sharing service such as Adobe Creative Cloud Files, Dropbox, WeShare, OneDrive, Google Drive, or similar.

  9. Restart the application when rendering

    Dimensions keep crashing every time I try to render. It tells me to restart the application. I strongly believe it is not my set up, everything else works fine.
    I kinda need this program to render if I want to work with it.
    Please, check out what is happening there.

    2 votes

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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  10. Share 3D Scene for Review includes DELETED camera bookmarks.

    A DN file contains several camera bookmarks, over time working on the file bookmarks are deleted, updated and renamed. After saving the DN file with just two bookmarks and selecting File > Share 3D Scene for Review, the scene is uploaded to Adobe Cloud and a link provided for viewing.

    When viewing the link, the browser viewer shows old deleted camera bookmarks as well as the two bookmarks that existed in the last save.

    See screen shots attached. As you can see the DN file only has "Front" and "Back" camera bookmarks. But the browser viewer is showing 7 bookmarks,…

    2 votes

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    1 comment  ·  Collaborate / Share  ·  Flag idea as inappropriate…  ·  Admin →
  11. Boolean from Blender

    Boolean modifiers applied in Blender 2.8 do not fully cross over to AD. I made a watch with holes in the arm band and AD only recognized 1 hole. On the other item with a boolean modifier it was just a shadow. Opened the obj and fbx versions in windows 3d viewer and the model looked just fine. Frustrating because I spent money on 3d materials and everything from Adobe for the program not to want to recognize modifiers.

    2 votes

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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Crash during import 3D model

    When importing a small 3D model into a larger file, the Import crashes with an error report. The log-file is attached. What can I do?

    2 votes

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Objects in Cloud Library fail to sync

    If I try to save a model into one of my own Creative Cloud Libraries the synchronization fails every time. The library 'exists' on the local machine, and is available / restores each time I run, but they do not sync between machines. I basically have two different libraries on two different machines.

    2 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. dolly tool cutting the objects

    when i use the dolly tool to zoom in, it cuts the objects in the lower half of the screen, it wasn't like that when i started this scene. how can i fix it so it will show the complete objects?

    2 votes

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Application Restart Needed

    I have had problems with this:
    I try to open a Dimension file, it starts loading, and then a window pops up saying that an Application Restart is needed, and that I need to send Adobe the Dimension log. Then Dimension closes, and I cannot open my file.
    So.....attached is the log and the screenshot of the popup window.
    Help!

    2 votes

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  16. Crashing when applying material to stock model

    New default scene - added 'drawstring bag' model to scene - added 'weave fabric' material to model. Dimension crashes......

    Application Retart Needed !

    log file attached...

    Macbook Pro 13" late 2011 OSX Sierra 16gb RAM

    2 votes

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cameraposition 0°,y,0° at 0,y,0 crashs DN

    If you set a camera position to 0°,y,0° at point 0,y,0, the program DN (2.2.1.) collapses under MacOS 10.14.5 (MacBookPro 2012). See Screenshot.

    2 votes

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    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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    1 vote

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    0 comments  ·  Content  ·  Flag idea as inappropriate…  ·  Admin →
  19. stops working

    The file opens but it is very slow to to make the changes I ask it and eventually to stops doing anything the screen goes blank then it says there is an error and I need to report to feedback panel before it lets me save and the app shuts down.

    1 vote

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  20. unable to compress

    When I want to export my file for Adobe Aero I get this notification, and I don't know what to do about it. I don't think that the file is to big, because other, bigger files do export for Aero.

    1 vote

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