Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Dimension crashes the first time I open a file but not the second time

    Hello,
    The prerelease version of Dimension crashes often when I open some of my files for the first time. The problem disappears when I launch again the program: I can open the same files without problem.
    Regards,
    Emmanuel PEPIN

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      0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
    • My decal is inside the model!

      Hello!
      I bought a Dimension compatible OBJ wine bottle on www.waldemar-art.com.
      All was fine before i added a decal on the bottle:
      it was displayed upside down on the inside of the bottle glass!
      Do you know how i can put it on the right face?
      Regards,
      Emmanuel

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        needs more info  ·  5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
      • Turquoise Glass Density Problem

        Hi there,
        I just find out today that the default density of Turquoise Glass was set to 1, making it looks like a piece of cheap plastic.
        Most of the glass-like materials have very low density (0.1 for tan glass, 0.05 for ice, 0 for damaged glass, etc).
        Cheers,
        Yichen

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          0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
        • Environment Light Crashing During Import

          I am trying to import an image to Adobe Dimension, thought the Environment Light panel, but it keeps crashing the app with the message: A problem caused the application to stop working correctly.

          Attached the image I am trying to use.

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            5 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →

            There is a fix in place for the crash on our side and we’ll deliver that in a bug fix patch soon. In the mean time please be sure your images meet the minimum size: 300 pixels wide by 184 pixels tall

          • Unable to Save / Deletes Saved File

            I've had this happen twice now.

            A few hours into a piece that I have been saving regularly and I hit Save, but get an error saying the file cannot be saved. So I do a Save As to a new location and get another error, but after clicking ok the Saving window comes up but never progresses. I can close the program but when I do so the file has disappeared. Gone. Can't be found anywhere.

            I've attached the crash log. I wouldn't mind it crashing and losing the last 20 mins or so, but deleting the whole file?!…

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              5 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

              We have a fix in place for the deletion of files when we’re unable to save it and will deliver that live in our next bug patch (in May).

              We’d love to get some more information from you if you can get into another session that is unable to save so we can prevent that issue all together though. Once you get in that state, close the application and then look for the application logs. There are two called:

              DimensionGPUProfiler.log
              Dimension.log

              And they are located here:

              Mac: ~/Library/Logs/Adobe/
              Win: ~\username\appdata\local\Adobe\Dimension

              If you can send those to tickets@adobedimension.com with a reference comment to the issue or link back to this forum so I can correlate the logs with the problem, that would be extremely helpful.

            • Glow Slider Value and Input Field are Inconsistent

              When applying the base Glow material the intensity comes in at 5, but adjusting the slider or inputting any value over 1 gives a maximum value of 1.

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                planned  ·  3 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
              • Grey stroke around model, when rendering with transparent background?

                I want to render images with no backdrop. So by unchecking "Background" in the Canvas tab along with "Ground Plane" lets me do this. HOWEVER, after rendering the model it always leaves a grey stroke around the object.

                Here's an image showing what I mean, I filled in the background black to make it easier to spot.

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                  0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                • rectangular decal on a round asset gets squeezed at edges

                  rectangular image on a round asset gets squeezed at edges
                  Making a ball, inserting a rectangular image as decal (2310x248px) makes the edges of the decal squeeze so the middle is far higher than the edge of the decal.

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                    under review  ·  0 comments  ·  Visual Quality  ·  Flag idea as inappropriate…  ·  Admin →
                  • Blank Render Preview or Render Mode

                    When I select the Render Mode and Click on the Render button (no matter what quality or export format), the screen never renders anything; nor does the render preview. My guess is there is something wrong with loading the v-ray engine, but I don't have any way of actually determining that. I don't have anything else that runs VRay, so not sure what's going on.

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                      1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

                      For anyone experiencing issues with the V-Ray Render Preview window or Render Mode being blank please try the following:

                      1. Please try a system restart. There is a known issue with the way our licensing for V-Ray calls home that stops working if the system hasn’t been rebooted in a few days

                      2. Please try updating your video card drivers. Often fixes graphical issues.

                      3. If neither of the above help please send an e-mail to tickets@adobedimension.com with your log files and a reference to what the issue is. There are two logs:

                      DimensionGPUProfiler.log
                      Dimension.log

                      Which can be located here:

                      Mac: ~/Library/Logs/Adobe/
                      Win: ~\username\appdata\local\Adobe\Dimension

                      Crash Logs
                      Mac: ~/Library/Logs/DiagnosticReports/
                      Win: LOCALAPPDATA\CrashDumps

                    • Broken CC Libraries search filtering

                      In the CC Libraries panel, search for "round serving plate" with both Models and Photos selected as filters. NO results are returned. Select only the "Models" filter and 1 model appears. Select only the Photos filter, and dozens of images appear. I would expect both models AND photos to appear when both filter choices are selected.

                      Curiously, searching for "bottle" with both Models and Photos selected returns a bunch of models, no photos. But selecting only Photos returns a bunch of photos, as expected.

                      The filter behavior is incorrect and inconsistent.

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                        0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                      • Library Titles Using Strange Characters

                        Creative Cloud Libraries titles are un-readable.
                        Appear to be displaying in wrong font. I use other Adobe products (InDesign, Illustrator, Photoshop) and do not have this issue.

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                          0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
                        • locks up when importing 3d obj files

                          Dimension (all builds) locks up when importing certain 3d models (obj files)... no error message is given and you have to force windows to close the software.

                          example obj that has this effect is the free crawler obj from NASA
                          https://nasa3d.arc.nasa.gov/detail/crawler

                          work around for this case is to open crawler in Photoshop and export as a wavefront obj

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                            0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                          • Shadow is brightening background image instead of darkening

                            The shadows are not multiplied over the background image but rather added. So the result is light gray areas where it should be darker.

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                              2 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
                            • Rendering reflective object shows background 'artifact' in reflections

                              Every time I add a reflection to a surface, I get a rendering error. See attachement.

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                                0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →

                                This essentially can be seen in mirror-like objects and happens because of the way we project the background image onto the floor to give realistic contact lighting and reflections. We need to improve the blending between that projected floor and the background image itself. We have reviewed internally and hope to make improvements in the future, but it is a complex task, so can’t definitively say we’ll have it soon.

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