Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Graphics not placing correctly from ACC Library

    The majority of the time when I try to place any of my Models from the Adobe Creative Cloud Library into a new project, all or some graphics are shifted or scaled incorrectly.

    Attached is just one of the situations.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  2. Custom Substance Materials

    I have noticed that Dimension doesn't clear any deleted assets. When I deleted my 3D model including custom Substance textures closed the program and opened it back up, it still weighed 4.66GB.

    Is the handling of custom Substance textures being worked on? At the moment there is no way to save neither the Substance material, nor it's parameters so they can be reused. I am forced to import the same material for every components separately which is nonsense. Thanks!

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Application Restart Needed

    Moved layers order
    Selected a model
    Selected the already in place Decal.
    ...Crash Alert
    See log

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  4. Grey Screen of DEATH

    Doesn't really matter how complex the render is, eventually if I spend long enough within a DN file the application will turn dark grey (attached). A force quit is the only way to close the application. This happens most often while dragging/placing a graphic from a CC Library onto a model.

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  5. Dimension frequently freezes after a render corrupting the file.

    Dimension ufreezes after a render, and then often corrupting the design file (despite multiple saves) when a force quit is the only option to restart. the .dn file reverts to an early version.

    1 vote
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  6. No text properties panel, no color picker panel

    This is my 3rd day trying Dn and I am about to re-install it the 3rd time. Occasionally something goes wrong in Dn and I lose the ability to change text properties (I still can change the text ... somewhat ... not entirely) and I do not get a color picker panel to change color for any object. It is very frustrating. Reloading the file or restarting Dn does not help. I must reinstall Dn in order to fix this problem ... for a while. I am on Win10Pro, the latest Dn version (duh), AMD Ryzen 1700X, GTX 1060, 32GB…

    1 vote
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  7. PC crashes after several renderings

    My PC crashes after rendering several objects and I have to restart it completely by hitting the power button. So no crash report is could be created.
    No specific object or file is decisive. I happened after a bunch of renderings.
    Maybe my hardware is not suitable?
    Graphic card: NVIDIA GeForce GRX 1650
    RAM: 16 GB
    CPU: AMD Ryzen 7 3700X 8-Core Processor
    OS: Win10

    1 vote
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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  8. When pressing letter "F" in Export Filename, the camera view switches to "Frame selection"

    So imagine this scenario. I'm in DESIGN tab, create a composition I like, switch to RENDER tab and when entering the filename into the "Export Filename" field, if this filename contains a letter "F", the camera view changes to "Frame selection" - even though I'm in RENDER tab and inside a field for entering filename. Key shortcuts should NOT be active in this case.

    1 vote
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  9. Graphic replacement bug

    When creating a model with several sides, the replace graphic function has a bug- when selecting different sides of the rectangle, I will replace the front graphic, then move to the next graphics on the side, hit REPLACE, and then it opens up the front side, rather than one of the sides. This happens on my coworkers Dimension program as well, and on my other desktop, so it is not isolated to just a single computer. The only way to replace the other side graphics is to QUIT dimension, then reopen the application and replace the graphic.

    1 vote
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    0 comments  ·  Composition  ·  Flag idea as inappropriate…  ·  Admin →
  10. Files not opening

    This happens to me every time I go to open a file. Ill work on a project , save in dimension format (.dn) Come back to open it and I get error. Then have to start projects from scratch. Happens all the time. Ive uninstalled and installed the latest version of dimension 4.0 and this still happened. I went to download the latest fix Fix 3.4 and it only made my software worse. So went back to 4.0

    1 vote
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  11. Não está renderizando nem aparecendo o render preview

    Quando eu click para renderizar (aplicar acabamento) ou no Render Preview ele simplesmente trava

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cannot interact with Start screen v3.3

    To save time, I'm copying the relevant info from my forum post.

    On my Mac Pro, I've installed Dimension 3.3, and it's completely unusable. As is demonstrated in my attached screen capture:

    No links can be clicked.
    The scrollbar doesn't work.
    Can't access promoted content.
    Can't open a document.
    Can't create a document.
    Window does not properly scale.
    Dimension will not close using the window controls, or through Cmd + Q. A Force Quit is required.

    1 vote
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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  13. Dimension Icons/Photos Glitching

    Does anyone know why this is occurring? I have an extremely powerful PC so I'm not sure what could be causing it!

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Toggle grid keyboard shortcut not working (MacOs)

    Build 3.3-20200608.r.2422-5769982
    Running on MacOS Catalina 10.15.5, MacBook Pro 15" 2019

    I can use View > Toggle Grid to turn the grid on and off. But the keyboard shortcut of Command-' doesn't seem to have any effect. I'm not sure if this is new, as I only occasionally turn the grid off, but today I needed to do that and noticed this oddity. The command key modifier does work with the tools and in other UI parts of Dimension (for example, Command-Z to undo, Command-Select to override group select.

    1 vote
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  15. .dn files gone

    Third time this has happened now. Saved my changes, shut down the computer. Next day, my .dn file simply disappeared. It's not in the trash, not in any other folder, not in the cloud. It's gone.

    macOS 10.5.5 (happened on the previous version as well)
    MacBookPro16,1
    Dimension 3.2.1

    1 vote
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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  16. Unable to import Sketchup 2020 files into Dimension

    Hello, Unable to import Sketchup 2020 files into Dimension, is there a bug?

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

    Dimension supports Sketchup 2019 and earlier. Internally we’ve been working on updating to the Sketchup 2020 SDK which will support the latest files and this will be available in the next release.

    For now, you can export to Sketchup 2019 version to use in Dimension.

  17. GPU Rendering doesn't work

    Rendering via CPU works fine, albeit slowly. Rendering via GPU causes a crash within a few seconds of starting the process. Logs attached in hopes that they'll help future updates.

    1 vote
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    1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  18. Restart the application when rendering

    Dimensions keep crashing every time I try to render. It tells me to restart the application. I strongly believe it is not my set up, everything else works fine.
    I kinda need this program to render if I want to work with it.
    Please, check out what is happening there.

    1 vote
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    1 comment  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  19. Material Textures not working.

    Texture maps are not loading properly and is rendering all textures as flat materials. Reverting to Version 3.0 allows texture maps to load but there's no way to save my file so that it is compatible with version 3.0. Until the texture issue can be fixed please allow an option to save with an older version.

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  20. Rendering of Ice material in web view chrome

    I've got an issue at this address : https://assets.adobe.com/id/urn:aaid:sc:US:34b58b44-564a-4d82-9d3e-dbaa2c3e222d?view=dimension
    viewed in chrome/firefox, all my ice cubes are pure white.
    viewed in safari, the cubes looks as expected, but the page is frozen.

    I just placed the ice material inside dimension. Of course, same issue follows with Aero…

    1 vote
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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
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