Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Estimating Forever

    Somehow I am not able to render 8" x 6" project in high quality setting. Either will cloud rendering works, it will run for a bit and then show an error.

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  2. Error after open old file 3D model

    When I open a large 3D old model, It gives me an error report. The log-file is attached. What can I do?

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    1 comment  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  3. Menus greyed out

    Open Adobe Dimension, click Help, Provide Feedback - the Feedback website opens; however, most of all of the menu items under each of the menus - File, Help...etc. are now greyed out and you must Quit Dimension and Restart in order to access menus like Import, What's New, Provide Feedback, Check for update...etc.

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  4. Crashing after generating UV's and importing adobe stock asset.

    Application crashes after generating UVs and importing adobe stock models. I've attached the log file.

    iMac Pro
    macOS Catalina 10.15.2
    3 GHz 10 Core Intel Xeon W
    64GB RAM
    Radeon Pro Vega 64 16GB

    1 vote
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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  5. Fractal interface

    Fractal interface

    A few seconds after opening dimension, the user interface turns into a fractal animation show. When I go with the mouse over the distortion, everything looks normal, but secs later, the show goes on again. In the dark an ligth theme. I have similar effects, in Premiere Pro CC and Aftereffects CC, but only in the tutorials thumbs and not animated and not over the complete surface. I mean, this starts with the new Geforce.

    System: WIN 10, i7 2600K, 32 GB Ram, Geforce RTX 2060 super (studio driver)

    1 vote
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    1 comment  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. error upon opening application and when applying substance materials

    First time error/bug reporter here so please understand my lack of software lingo. When using Adobe Dimension I am running into two seperate bugs/errors. The first being black, pixelated areas appear in the design window area please see attached photo (randomly placed everytime application is started). Second issue being an error message (photo included) mentioning that dimension needs to restart due to an error. This message only displays when I attempt to render models with substance materials applied. Maybe I am using the substance materials incorrectly, I assumed they could be applied to models just like any other material in…

    1 vote
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  7. Shadows not rendering nor showing on preview, design looks great in design mode

    Within design mode the design looks great however when I render preview the design has no shadows showing on other items. just not that realistic.

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    0 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →
  8. The tools are very buggy it keeps switching tools on its own. WTF? 27 iMac, 24gb RAM, AMD Radeon HD 6970M 2048 MB, intel i7

    My idea is fix the damned dbugs so I can love this program... caus ei reeally REALLY weant to.

    1 vote
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  9. Sliders not updating

    When typing in a value manually the corresponding slider won't update.

    Sometimes the sliders also show values belonging to a previously selected object/decal.

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. Exception during GPU Compositing Texture Updates

    Every time I attempt to render my project I get an error message saying an application error has occured which requires a restart of the program. After doing this dozens of times, uninstalling and reinstalling the software, the entire adobe suite, restarting my machine after every change, updating windows for everything, updating my GPU drivers etc, I'm still getting the same issue. I've been through 6 different Adobe operators now and I just want to render some bloody cubes with pictures on them.

    erc Error 410813ms> ASSERT FAILURE:e:\j\build-dn-win\core\components\rendercore\agfdependencies\coreopengl\agfglhelpers.cpp:2494: [ false ] GL FBO state failure
    gbl Error 410813ms>…

    1 vote
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  11. render preview

    Ever since updating to v3, Dimension will not display anything in the Render Preview window. I'm running Windows 10 on a laptop that is only a little over 3 years old. Any thoughts on what could be causing this? Will rolling back to a previous version help?

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. dolly tool cutting the objects

    when i use the dolly tool to zoom in, it cuts the objects in the lower half of the screen, it wasn't like that when i started this scene. how can i fix it so it will show the complete objects?

    1 vote
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  13. Add design to model

    I create on document with 300 dpi resolution cube, e. g. 10 x 10 x 10 cm and place on it design with size 40 x 10 cm, 300 dpi. Why Dimension place this design on 2 sides only with artafects? What i do wrong?

    1 vote
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  14. 3D scene won't rotate or move on Google Chrome

    When i upload a 3D scene with the 3D "Publish 3D Scene" feature, like the title says, it won't rotate or move when opened with Google Chrome.
    So far, it has worked with Microsoft Edge, but most people will use chrome to see this.

    1 vote
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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. Graphic scale problems

    Graphic pasted onto an object doesn't match the size of the object. I have created a box in Dimension to match the sizes of a flatly box with diet created in Illustrator. When the graphic is placed there's a big bar of extra space as though the box is too big or the graphic is too small. ie the size in Dimension is not accurate to the illustrator graphic. How can I create an accurate mockup for my client when the label doesn't fit without scaling and distortion of the size. When the graphic is on the box and I…

    1 vote
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    0 comments  ·  Composition  ·  Flag idea as inappropriate…  ·  Admin →
  16. obj export issues

    when i export one of your preset assests as obj I have no problem however when I import my own OBJ / stl file apply textures / material assignments and then export I get model files that ocupy the correct bounding box volume but contain garbage a few triangles / no texture / not watertight

    (happy to send files but this playform wont let me upload dn or obj!!)

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. OBJ Import Export problem

    I have noticed that objects that are exported as OBJ and re-imported behave differently:

    Test A with objects from HEXAGON
    1. create in hexagon two dice with two colors
    2. export these cubes as OBJ file
    3. open in dimension an empty scene
    4. import the dice from hexagon = they have the right size and positions as in hexagon.
    5. export the dice again as OBJ from Dimension
    6. create an empty scene in dimension
    7. re-import the dice from step 5 = they have the right size and positions as before.

    Test B with objects in dimension only …

    1 vote
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    1 comment  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. Export format PSD 16-bit always active

    Dimension 2.3 always wants to render PSD 16bit, even if you have only saved the scene with PNG as export format, left it and open it again in DN.

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  19. Material and Sticker problem - Text on transparent layer

    I found bugs in material and stickers. And that's what I did:
    A) I created a PNG with transparent background and editable text in Fireworks CS 6*.
    B) I put the PNG as material on an imported cube.
    The result is that in the editor of DN 2.3 and in the renderer the text appears as black bars. (Censorship? :-) ) see (1).
    Countercheck 1: the same file works in FW with white background.
    Countersample 2: An editable text on a transparent background from Photoshop CC is displayed correctly in the editor and renderer in DN, but as material it…

    1 vote
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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  20. Objects not appearing in Scene Panel

    I am not getting any objects to appear in my scene panel, I have two custom 3D Models as well as two stock models in the scene. All are visible, editable and rendering in the preview window. However when I go to render there is no option to assuming because there are no objects being recognized for some reason. I have attached screenshots below. Not sure what is going on here.

    1 vote
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