Adobe Dimension: Bugs

This forum is for posting bugs and issues found in Dimension CC.

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  1. Files not opening

    This happens to me every time I go to open a file. Ill work on a project , save in dimension format (.dn) Come back to open it and I get error. Then have to start projects from scratch. Happens all the time. Ive uninstalled and installed the latest version of dimension 4.0 and this still happened. I went to download the latest fix Fix 3.4 and it only made my software worse. So went back to 4.0

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  2. Não está renderizando nem aparecendo o render preview

    Quando eu click para renderizar (aplicar acabamento) ou no Render Preview ele simplesmente trava

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    0 comments  ·  Rendering  ·  Flag idea as inappropriate…  ·  Admin →
  3. Cannot interact with Start screen v3.3

    To save time, I'm copying the relevant info from my forum post.

    On my Mac Pro, I've installed Dimension 3.3, and it's completely unusable. As is demonstrated in my attached screen capture:

    No links can be clicked.
    The scrollbar doesn't work.
    Can't access promoted content.
    Can't open a document.
    Can't create a document.
    Window does not properly scale.
    Dimension will not close using the window controls, or through Cmd + Q. A Force Quit is required.

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    0 comments  ·  Installation / Startup  ·  Flag idea as inappropriate…  ·  Admin →
  4. Dimension Icons/Photos Glitching

    Does anyone know why this is occurring? I have an extremely powerful PC so I'm not sure what could be causing it!

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Toggle grid keyboard shortcut not working (MacOs)

    Build 3.3-20200608.r.2422-5769982
    Running on MacOS Catalina 10.15.5, MacBook Pro 15" 2019

    I can use View > Toggle Grid to turn the grid on and off. But the keyboard shortcut of Command-' doesn't seem to have any effect. I'm not sure if this is new, as I only occasionally turn the grid off, but today I needed to do that and noticed this oddity. The command key modifier does work with the tools and in other UI parts of Dimension (for example, Command-Z to undo, Command-Select to override group select.

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  6. .dn files gone

    Third time this has happened now. Saved my changes, shut down the computer. Next day, my .dn file simply disappeared. It's not in the trash, not in any other folder, not in the cloud. It's gone.

    macOS 10.5.5 (happened on the previous version as well)
    MacBookPro16,1
    Dimension 3.2.1

    1 vote

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    0 comments  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  7. Unable to import Sketchup 2020 files into Dimension

    Hello, Unable to import Sketchup 2020 files into Dimension, is there a bug?

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →

    Dimension supports Sketchup 2019 and earlier. Internally we’ve been working on updating to the Sketchup 2020 SDK which will support the latest files and this will be available in the next release.

    For now, you can export to Sketchup 2019 version to use in Dimension.

  8. Material Textures not working.

    Texture maps are not loading properly and is rendering all textures as flat materials. Reverting to Version 3.0 allows texture maps to load but there's no way to save my file so that it is compatible with version 3.0. Until the texture issue can be fixed please allow an option to save with an older version.

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    0 comments  ·  Materials  ·  Flag idea as inappropriate…  ·  Admin →
  9. Rendering of Ice material in web view chrome

    I've got an issue at this address : https://assets.adobe.com/id/urn:aaid:sc:US:34b58b44-564a-4d82-9d3e-dbaa2c3e222d?view=dimension
    viewed in chrome/firefox, all my ice cubes are pure white.
    viewed in safari, the cubes looks as expected, but the page is frozen.

    I just placed the ice material inside dimension. Of course, same issue follows with Aero…

    1 vote

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    0 comments  ·  Import / Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Estimating Forever

    Somehow I am not able to render 8" x 6" project in high quality setting. Either will cloud rendering works, it will run for a bit and then show an error.

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  11. Error after open old file 3D model

    When I open a large 3D old model, It gives me an error report. The log-file is attached. What can I do?

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    1 comment  ·  Save / Load  ·  Flag idea as inappropriate…  ·  Admin →
  12. Menus greyed out

    Open Adobe Dimension, click Help, Provide Feedback - the Feedback website opens; however, most of all of the menu items under each of the menus - File, Help...etc. are now greyed out and you must Quit Dimension and Restart in order to access menus like Import, What's New, Provide Feedback, Check for update...etc.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Crashing after generating UV's and importing adobe stock asset.

    Application crashes after generating UVs and importing adobe stock models. I've attached the log file.

    iMac Pro
    macOS Catalina 10.15.2
    3 GHz 10 Core Intel Xeon W
    64GB RAM
    Radeon Pro Vega 64 16GB

    1 vote

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  14. Fractal interface

    Fractal interface

    A few seconds after opening dimension, the user interface turns into a fractal animation show. When I go with the mouse over the distortion, everything looks normal, but secs later, the show goes on again. In the dark an ligth theme. I have similar effects, in Premiere Pro CC and Aftereffects CC, but only in the tutorials thumbs and not animated and not over the complete surface. I mean, this starts with the new Geforce.

    System: WIN 10, i7 2600K, 32 GB Ram, Geforce RTX 2060 super (studio driver)

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    2 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  15. error upon opening application and when applying substance materials

    First time error/bug reporter here so please understand my lack of software lingo. When using Adobe Dimension I am running into two seperate bugs/errors. The first being black, pixelated areas appear in the design window area please see attached photo (randomly placed everytime application is started). Second issue being an error message (photo included) mentioning that dimension needs to restart due to an error. This message only displays when I attempt to render models with substance materials applied. Maybe I am using the substance materials incorrectly, I assumed they could be applied to models just like any other material in…

    1 vote

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  16. Shadows not rendering nor showing on preview, design looks great in design mode

    Within design mode the design looks great however when I render preview the design has no shadows showing on other items. just not that realistic.

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    0 comments  ·  Lighting  ·  Flag idea as inappropriate…  ·  Admin →
  17. The tools are very buggy it keeps switching tools on its own. WTF? 27 iMac, 24gb RAM, AMD Radeon HD 6970M 2048 MB, intel i7

    My idea is fix the damned dbugs so I can love this program... caus ei reeally REALLY weant to.

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  18. Sliders not updating

    When typing in a value manually the corresponding slider won't update.

    Sometimes the sliders also show values belonging to a previously selected object/decal.

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    0 comments  ·  Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Exception during GPU Compositing Texture Updates

    Every time I attempt to render my project I get an error message saying an application error has occured which requires a restart of the program. After doing this dozens of times, uninstalling and reinstalling the software, the entire adobe suite, restarting my machine after every change, updating windows for everything, updating my GPU drivers etc, I'm still getting the same issue. I've been through 6 different Adobe operators now and I just want to render some bloody cubes with pictures on them.

    erc Error 410813ms> ASSERT FAILURE:e:\j\build-dn-win\core\components\rendercore\agfdependencies\coreopengl\agfglhelpers.cpp:2494: [ false ] GL FBO state failure
    gbl Error 410813ms>…

    1 vote

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    0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
  20. render preview

    Ever since updating to v3, Dimension will not display anything in the Render Preview window. I'm running Windows 10 on a laptop that is only a little over 3 years old. Any thoughts on what could be causing this? Will rolling back to a previous version help?

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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