Chantel Benson

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  1. 347 votes

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    71 comments  ·  Adobe Dimension: Feature Requests » Modeling  ·  Flag idea as inappropriate…  ·  Admin →

    Hey all! We’re taking a look at adding extrusion to Dimension later this year. We’re combining this with a text tool and hope to support vector/text extrusion later this year. I’ll update here as we progress!

    Chantel Benson supported this idea  · 
  2. Canvas is Blank Gray

    57 votes

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    We realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.

    Try updating your video card drivers. Often this is enough to get it working.

    We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!

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    Chantel Benson commented  · 

    *PORTUGUESE*

    Atualmente, estamos apenas fornecendo suporte ao fórum em inglês para que esta resposta seja traduzida usando o Google Tradutor.

    ORIGINAL:
    Ao usar o aplicativo eu não consigo ver o objeto inserido e mesmo com a aplicação de materiais e luzes que não se torna visível.

    RESPOSTA:
    Esta questão soa semelhante a outra questão que temos vindo a ver. Você poderia responder-nos com as especificações do seu sistema?

    Informação do sistema:
    - Projeto Felix Versão
    - OS / Version
    - Processador
    - Memória / RAM
    - Placa Gráfica / VRAM

    Felix Logs
    - Mac: ~ / Library / Logs / DiagnosticReports /
    - Win:% LOCALAPPDATA% \ CrashDumps

    ***
    *ENGLISH*

    Currently we are only providing forum support in English so this response is translated using Google Translate.

    ORIGINAL:
    When using the app I can not see the inserted object and even with the application of materials and lights it does not become visible.

    RESPONSE:
    This issue sounds similar to another issue we have been seeing. Would you be able to reply to us with your system specs?

    System Info:
    - Project Felix Version
    - OS/Version
    - Processor
    - Memory/RAM
    - Graphics Card/VRAM


    Felix Logs
    - Mac: ~/Library/Logs/DiagnosticReports/
    - Win: %LOCALAPPDATA%\CrashDumps

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    Chantel Benson commented  · 

    We've seen this bug with other users so we are merging the issue so that you can track the progress. It would help us greatly if you could send in additional info.

    Can you add your full system specs and Felix log?

    System Info:
    - Project Felix Version
    - OS/Version
    - Processor
    - Memory/RAM
    - Graphics Card/VRAM


    Felix Logs
    - Mac: ~/Library/Logs/DiagnosticReports/
    - Win: %LOCALAPPDATA%\CrashDumps

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    Chantel Benson commented  · 

    PORTUGUÊS:
    Atualmente, nossa equipe não oferece suporte em idiomas diferentes do inglês. A resposta abaixo está sendo traduzida com o Google Tradutor.

    Pedido original do erro:
    Nada aparece na janela de visualização.

    Resposta:
    Você não está sozinho com este problema. Estamos combinando seus comentários com outros problemas semelhantes para que você possa acompanhar o progresso neste bug.

    Você pode adicionar suas especificações de sistema completo e log Felix?
    Informação do sistema:
    - Projeto Felix Versão
    - OS / Version
    - Processador
    - Memória / RAM
    - Placa Gráfica / VRAM

    Felix Logs
    - Mac: ~ / Library / Logs / DiagnosticReports /
    - Win:% LOCALAPPDATA% \ CrashDumps

    ---
    ENGLISH:
    Currently our team does not provide support in languages other than English. The below response is being translated with Google Translate.

    Original Bug Request:
    Nothing appears in the viewport.

    Response:
    You are not alone with this issue. We are combining your comments to other similar issues so you can track the progress on this bug.

    Can you add your full system specs and Felix log?
    System Info:
    - Project Felix Version
    - OS/Version
    - Processor
    - Memory/RAM
    - Graphics Card/VRAM


    Felix Logs
    - Mac: ~/Library/Logs/DiagnosticReports/
    - Win: %LOCALAPPDATA%\CrashDumps

    An error occurred while saving the comment
    Chantel Benson commented  · 

    Thanks for submitting your problem. We are merging this bug report with a similar reported bug so you can get updates on what we find. If you could send us your system information any other information about what you did right before seeing this issue then it will help us to recreate it.

    Can you add your full system specs and Felix log?
    System Info:
    - Project Felix Version
    - OS/Version
    - Processor
    - Memory/RAM
    - Graphics Card/VRAM


    Felix Logs
    - Mac: ~/Library/Logs/DiagnosticReports/
    - Win: %LOCALAPPDATA%\CrashDumps

  3. 29 votes

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    Hey everyone, Jeanette with the Dimension team here. We are conducting a survey all about 3D Characters!

    This survey takes 10 minutes to complete. The survey will remain open until Friday, March 22nd at 12:00 PM PT.

    Here is the link for the survey:
    https://www.surveymonkey.com/r/FXGB5PD

    At the end of the survey, you will have the option to indicate whether you are interested in participating in a 60-minute, 1:1 research interview about 3D characters. Selected participants will receive a $100 USD Amazon gift card as a thank you for their time, upon completion of the interview.

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    Chantel Benson commented  · 

    Great question about features in Felix v. adding in Photoshop. The reason why we are putting this workflow in a whole new application is that we are focused on providing the world-class Vray rendering engine - there are too many barriers to putting this directly in Photoshop.

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    Chantel Benson commented  · 

    The formats that are accepted by Felix are .OBJ, .PNG and .JPG. We are looking to expand this list out as we go. Please vote for the types that you want to see first!

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    Chantel Benson commented  · 

    Great ideas here, thank you for sharing. Can you share what you are hoping to make with Fuse characters in Felix? Any information about the end product (is this for commercial product shots, online retail, etc.) would be helpful.

  4. 5 votes

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    1 comment  ·  Adobe Dimension: Feature Requests » Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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    Chantel Benson commented  · 

    Also, I've added a vote for you on another feature request (one of our most popular!) for the render estimate indicator. This is a feature we are already working on for future releases.

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