We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.
Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.
At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.
At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.
I am still experiencing the original issue, I'm running MacOS Sierra (version 10.12.2)
Has there been advancement, on this situation? I'm only asking because I've gotten a two emails regarding Project Felix, a prompt to try out the app. So I hope I didn't miss a patch or anything.
Kudos to the team on the efforts over the holidays.
Here is what I get in the about window for Felix, after the update
Also I just noticed, we were asked to update to version 0.1.0 but after the update I can see it is version 0.1.1
not sure if this helps or not.
Im so excited to try out this app but unfortunately I'm still getting stuck on the start screen. I've downloaded the update as well.
Im running MacOS Sierra
1TB scratch drive
I've tried uninstalling and downloading from the website page which obviously routes me back to the app manager, I've re-installed the app. I've also signed out of my account. Please let me know what other answers I can provide to be able to troubleshoot.
Thanks for the effort!Nore shared this idea ·