John Inman

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    243 comments  ·  Adobe Dimension: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

    John Inman commented  · 

    Sorry to say the upgrade did NOT work :-(

    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: 6-Core Intel Xeon
    Processor Speed: 2.66 GHz
    Number of Processors: 2
    Total Number of Cores: 12
    L2 Cache (per Core): 256 KB
    L3 Cache (per Processor): 12 MB
    Memory: 14 GB
    Processor Interconnect Speed: 6.4 GT/s
    Boot ROM Version: MP51.007F.B03
    SMC Version (system): 1.39f11
    SMC Version (processor tray): 1.39f11

    John Inman commented  · 

    Once I launch Felix, I am unable to get past the opening screen to create a new project. My system info is attached.

    John Inman supported this idea  · 
    John Inman commented  · 

    Wont create new doc for me either :-(
    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: 6-Core Intel Xeon
    Processor Speed: 2.66 GHz
    Number of Processors: 2
    Total Number of Cores: 12
    L2 Cache (per Core): 256 KB
    L3 Cache (per Processor): 12 MB
    Memory: 14 GB
    Processor Interconnect Speed: 6.4 GT/s
    Boot ROM Version: MP51.007F.B03
    SMC Version (system): 1.39f11
    SMC Version (processor tray): 1.39f11

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