Manny

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    243 comments  ·  Adobe Dimension: Bugs  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

    Manny commented  · 

    Same problem here Im on a Mac. The app hasn't worked since I dowloaded it back in December. I can't check what version it is. I just get the spinning ball and have to force quit the app. On a separate issue Ive been plagued with an error in Photoshop CC 2017 not allowing me to download and free projects. Adobe whats Up ???? Wheres the customer service and support gone.

    Model Name: Mac Pro
    Model Identifier: MacPro5,1
    Processor Name: 6-Core Intel Xeon
    Processor Speed: 3.33 GHz
    Number of Processors: 1
    Total Number of Cores: 6
    L2 Cache (per Core): 256 KB
    L3 Cache: 12 MB
    Memory: 32 GB
    Processor Interconnect Speed: 6.4 GT/s
    Boot ROM Version: MP51.007F.B03
    SMC Version (system): 1.39f11
    SMC Version (processor tray): 1.39f11

    NVIDIA GeForce GTX 680:

    Chipset Model: NVIDIA GeForce GTX 680
    Type: GPU
    Bus: PCIe
    Slot: Slot-1
    PCIe Lane Width: x16
    VRAM (Total): 2048 MB
    Vendor: NVIDIA (0x10de)
    Device ID: 0x1180
    Revision ID: 0x00a2
    ROM Revision: 3731
    Metal: Supported
    Displays:

    Manny commented  · 

    I too can't open a new project on a Mac. Any ideas when a fix will come ?

    Mac Pro (Mid 2010)
    3.33 GHz 6-Core Intel Xeon
    32 GB 1333 MHz DDR3
    Macintosh SSD
    NVIDIA GeForce GTX 680 2048 MB

    Manny commented  · 

    It seems that this is a big problem. I can't create a new project on my Mac
    Mac Pro (Mid 2010)
    3.33 GHz 6-Core Intel Xeon
    32 GB 1333 MHz DDR3
    Macintosh SSD
    NVIDIA GeForce GTX 680 2048 MB

    I just get a spinning wheel. To date no mention of this problem from Adobe. Come on Adobe lets get this issue corrected.

    Manny commented  · 

    I have attempted to create a new project but get the spinning ball only. I have NVIDIA GeForce GTX 680 2048 MB, 3.33 GHz 6-Core Intel Xeon, 32 GB 1333 MHz DDR3 Mac OS Sierra 10.12.3. Any ideas why this is happening? I have read numerous posts online with the exact problem.

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