Brian Gfroehrer

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  1. Stuck on Start Screen

    81 votes
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    243 comments  ·  Adobe Dimension: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

    Brian Gfroehrer commented  · 

    System info
    OSX El Capitan
    Version: 10.11.4
    Processor: 3.33GHz 6-Core Intel Xeon
    Memory: 16 GB 1333 MHz DDR3 ECC
    Startup Disk: Macintosh HD
    Graphics: ATI Radeon HD 5770 1024MB

    Thanks!

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