Rachel

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  1. Stuck on Start Screen

    83 votes
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    243 comments  ·  Adobe Dimension: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

    Rachel commented  · 

    System info: macOS Sierra Version 10.12.3
    Processor: 3.06 GHz Intel Core 2 Duo
    Memory: 16GB 1067 MHz DDR3
    Startup Disk: Machintosh HD
    Graphics: NVIDIA GeForce 9400 256MB

    Thanks,
    Rachel

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