We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.
Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.
At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.
At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.vanessa commented
i can get into program, and start a new project. Unfortunatley the minute i start to drag and load a model, the model goes into loading and never appears. It will sit on loading model for days with no solution !
windows 10 home version 1703
OS buid 15063.296
intel(r) core(TM) i5 CPU 650@ 3.20 GHz
12 GB RAM
64-bit operating system, x64 based processor