levina

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  1. Stuck on Start Screen

    108 votes
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    261 comments  ·  Adobe Dimension: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded

    Hello all! Apologies with the resurgence of this issue for Dimension 3.2. For anyone experiencing being stuck on the start screen for Dimension 3.2, please send us your Dimension.log file!

    DimensionGPUProfiler.log
    Dimension.log

    You can locate these here:

    Mac : ~/Library⁩/Logs⁩/Adobe/Dimension.log⁩
    Win: ~\username\appdata\local\Adobe\Dimension

    You can send to tickets@projectfelix.uservoice.com

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    levina commented  · 

    I cant see my background image or any models or kits placed; it appears as a grid screen instead.

    windows 10 home 1607
    os build 14393.1480
    intel(R) core (TM) i3-4030U CPU @ 1.90GHz 1.90 GHz
    64-bit operating system, x64-based processor

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