Branando Jones

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  1. Stuck on Start Screen

    83 votes
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    243 comments  ·  Adobe Dimension: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminJeanette Mathews (Product Manager, Dimension) responded

    We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.

    Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.

    At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.

    At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.

    Branando Jones commented  · 

    I try to place an object into the scene, it just gets stuck at the loading screen. Also, my viewport is just grey and white squares.

    WIndows 10 home
    AMD A4-5000 @ 1.5ghz quad core
    8gb of DDR3 RAM
    AMD Radeon HD graphics

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