We’ve resolved some past issues of some users not being able to use Dimension, however there is a known issue still remaining.
Video cards that do not support a specific instruction set (AVX/AVX2) will not be able to run Dimension. This is primarily video cards from early 2012 or earlier.
At this time our System Requirements checker is unable to ‘catch’ this and leads to the application crashing on the Start Screen when the New Document or Get Started buttons are clicked.
At this time we are unable to fix this issue or catch to throw an error. We are continuing investigation on this.Clay Worley commented
I had an Adobe Technician go on my computer to try and get the main viewing window to show the 3d images but after an hour he gage up. I have more that enough memory and gigs space but nothing works. The sad part is I use other 3D Sofware like ZBrush, Blender, Keyshot DAZ 3D and more and nevera problem. So I ask you Adobe! what's the problem with DIMENSION?