Daniel

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      23 comments  ·  Adobe Dimension: Feature Requests » Materials  ·  Flag idea as inappropriate…  ·  Admin →

      Hello everyone! First, I wanted to apologize for the delay in communication on this issue. I realize that unreliable, pixelated graphics are a huge blocker for the work you’re trying to do in Dimension. Due to a number of technical backend reasons, we weren’t able to start on this right away, but we’re now actively working on resolving this issue.

      The engineering team has requested some user files. If you have a saved .dn scene with a pixelated graphic you can send in to help in testing the solution that you’re willing to send in, it would be much appreciated!

      You can e-mail your .dn scene files up to 20MB directly to tickets@adobedimension.com. If it’s larger than 20MB please send via a link using Dropbox, WeShare, Google Drive, or another file transfer service. Please include a brief description to let me know the file shows a pixelated decal.

      Daniel commented  · 

      Thank you @jeanette, will do. Glad to see it moving forward

      Daniel commented  · 

      Ok guys, I've solved it. It seems like the admins have no clue what the hell they're talking about. Very unprofessional.

      The problem is that apparently Dimensions has a size limit for the textures (in pixels) and if you exceed that limit, it will downsample your image to the highest allowed resolution. So for example, if you apply one large label image on your product of let's say 4000x4000 resolution, dimensions will downsample it to the maximum allowed 1024x1024 (this is an example resolution, don't know the maximum but it's very low).
      This is my source file and a result in dimensions: https://1drv.ms/u/s!Ak5E_O3vH8JAgoBUMI4yOxSCF_XMJg
      super sharp source file but an extremely blurry result

      SOLUTION:
      cut your graphics into smaller pieces and apply it one by one to your product. I took out a text from my label and saved it as a separate file. Same pixel density, but it's just a small piece of the label https://1drv.ms/u/s!Ak5E_O3vH8JAgoBTBLmbXLZXoug9wQ
      and the results https://1drv.ms/u/s!Ak5E_O3vH8JAgoBSpHS2ZkLEytvq-w

      Admin, I don't want to be rude, but if you don't have this basic knowledge of your own app, then it's hard to put any trust in it, or into any of your answers. Please step up your game.

      Daniel commented  · 

      Just wanted to point out that the answer given by admin is completely untrue. I've tested the same model with 4 different typology details and the results are exactly the same. Low res model = low res decal, high res model = low res decal, no change. The admin is not explaining the solution correctly or is uneducated in this matter.

      Daniel supported this idea  · 
      Daniel commented  · 

      Still having this issue. This makes the entire app simply useless.

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