Michael Berry

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  1. 7 votes

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    0 comments  ·  Adobe Dimension: Feature Requests » Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 1 vote

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    0 comments  ·  Adobe Dimension: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 5 votes

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    0 comments  ·  Adobe Dimension: Bugs » Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 6 votes

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    1 comment  ·  Adobe Dimension: Bugs » Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 9 votes

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    6 comments  ·  Adobe Dimension: Bugs  ·  Flag idea as inappropriate…  ·  Admin →
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  6. 11 votes

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    4 comments  ·  Adobe Dimension: Bugs » Rendering  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 19 votes

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    37 comments  ·  Adobe Dimension: Bugs » Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    Hello everyone! Sadly this issue has been persistent for a few years and while it usually only affects a small number of files, it’s different causes each time it comes up.

    Please send your file that won’t open to us so we can investigate to tickets@adobedimension.com.

    If the file is small (<20 MB) you can attach it directly.
    If it is a larger file, please send via a share link to Dropbox, Google Drive, WeTransfer, OneDrive, or another file sharing platform.

    Michael Berry supported this idea  · 
  8. 24 votes

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    9 comments  ·  Adobe Dimension: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Michael Berry supported this idea  · 
  9. Canvas is Blank Gray

    57 votes

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    We realize that this has continued to be an issue for many over the years. The general cause of this problem is that the hardware isn’t supported.

    Try updating your video card drivers. Often this is enough to get it working.

    We’re also doing some overhauls to our system this year that may improve this, will update when more information is available!

    Michael Berry supported this idea  · 
  10. 5 votes

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    4 comments  ·  Adobe Dimension: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 2 votes

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    0 comments  ·  Adobe Dimension: Bugs » Save / Load  ·  Flag idea as inappropriate…  ·  Admin →

    For anyone who is unable to open a saved file, please email us directly at tickets@adobedimension.com with the following information:

    First, double check, are you part of the Dimension beta and prerelease programs? If so, please double check that the file was NOT created with a prerelease version. The test versions of software do not have finished features in place, so the file format is not compatible with the live builds that we release.

    If the file you’re trying to open was saved in an official version of Dimension, then please send me the saved .dn scene that is having the issue. You can attach scenes under 20MB directly to your email. If the file is larger than 20MB, please upload it to a file sharing service such as Adobe Creative Cloud Files, Dropbox, WeShare, OneDrive, Google Drive, or similar.

    Michael Berry supported this idea  · 
  12. 11 votes

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    9 comments  ·  Adobe Dimension: Bugs » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Michael Berry shared this idea  · 

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